Customer Reviews for Houskas Ace Hardware
(U-Haul Neighborhood Dealer)

494 reviews

1520 Jeffco Blvd   Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

(636) 333-1136

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(636) 333-1136

1520 Jeffco Blvd
Arnold, MO 63010
(1 mile south of 141/Lemay Ferry)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Valerie A. 
Rating:
5.0

Customer did not leave a comment.

eric D. 
Rating:
4.0

Customer did not leave a comment.

Janice K. 
Rating:
5.0

No improvement needed, all was well!

Darla L. 
Rating:
5.0

Ordered furniture dolly and blankets but did not have them. No the fault of Houska Hardware, UHaul not replenishing their requests. This was disappointing.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Great location, truck, and experience

korey S. 
Rating:
5.0

Great people. They have taken good care of me multiple times.

larry P. 
Rating:
5.0

Very fast and friendly

BRYAN P. 
Rating:
3.0

AC and Radio only worked intermittently, I had to keep hitting the dash. Very small lot. 1 customer was told to take a returning truck to a different location as there was no place to put it.

Corina H. 
Rating:
1.0

Truck was filthy

Troy carpenter C. 
Rating:
5.0

Customer did not leave a comment.

shawn G. 
Rating:
4.0

Customer did not leave a comment.

pam T. 
Rating:
5.0

Customer did not leave a comment.

Logan M. 
Rating:
4.0

Customer did not leave a comment.

kim H. 
Rating:
5.0

On short notice they were able to provide the equipment I needed. Great staff.

CHUCK H. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

An excellent experience.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Valerie A. 
Rating:
5.0

Customer did not leave a comment.

Melvin W. 
Rating:
5.0

Very cordial workers. Very nice. It would probably be beneficial if every employee was instructed in how to handle the UHAUL transactions.

Alvin R. 
Rating:
5.0

Easy and smooth process. Would definitely recommend the Houska's location for U-Haul rentals

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

After hours drop off a bit confusing for me, but probably mostly because of me… :)

RICH C. 
Rating:
4.0

Lower the price per mile. I regret using Uhaul. I was looking for a specific truck size which you had, but others were much cheaper.

Brian Y. 
Rating:
1.0

My confirmed reservation was with truckshare for pickup at 7am. They changed it to 10am without notifying me because they aren't open at 7am. Duh. Thats why I did the mobile access. They then tried to ding me for gas when I filled up what I used at the gas station literally sharing a parking lot with them. They eventually refunded the fuel. Total scam. It was an absolutely horrible service and I would definitely not recommend.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Julia L. 
Rating:
3.0

Customer did not leave a comment.

Dan Z. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
2.0

I went through the website and picked the vehicle I knew would work. It told me I could pick it up at Ace hardware. They told me they didn't have it. Wish the site had told me that. I had to work much harder and couldn't finish my moving job thanks to the website.

Jack H. 
Rating:
5.0

nothing

dale M. 
Rating:
3.0

Customer did not leave a comment.

patricia B. 
Rating:
5.0

Customer did not leave a comment.

Joyce D. 
Rating:
5.0

Service was great

Ronald D C. 
Rating:
4.0

Customer did not leave a comment.

NEIL C. 
Rating:
5.0

The store owners were SO NICE and SUPER HELPFUL! I will 100% go to this location again, they do great!

DAVID R. 
Rating:
5.0

The van I was driving could use a tune-up due to a milage of 102k.

JAY F. 
Rating:
4.0

I feel like the web reservations could be more user-friendly when setting up but the text convenience was great!

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

tammy T. 
Rating:
4.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
3.0

The drop off location was a small Ace Hardware store with no place to park a 26 ft truck in the front and no signs to show where to park. The store was busy and we felt we were an inconvenience for the workers there.

PATRICK D. 
Rating:
5.0

This location was great. My original location truck was out of service which I wasn't aware of when I made the reserved the truck.

sherman C. 
Rating:
4.0

Explain why you submit a second charge on customer account after initial payment was completed at time of drop off

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Owen M. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

NANCY U. 
Rating:
4.0

Customer did not leave a comment.

CAROL K. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn B. 
Rating:
3.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Don't know how u can improve. Our experience was great and we will pass it along to anyone looking to get help with a move. Thank u all very much.

VIRGINA K. 
Rating:
4.0

I think the 15 foot trucks are probably a little to old to be on the road. This is the second time this summer I've rented one this size and both times the stearing mechanism feels very "loose". I would definitely not drive these trucks on the highway. By the way, I am female and don't feel comfortable driving a truck bigger than this size but if Uhaul can't or won't be buying new trucks of this size and I happen to need one in the future, then I might as well just hire a moving company to do the whole move for me. Thanks.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

GALE M. 
Rating:
5.0

The inside of the truck was dirty. We had to wash it before loading our belongs inside. Smelled funny too.

Kerri W. 
Rating:
4.0

I explained the issue with the wrong truck listed on the contract and they said they would handle it. However, after I already explained to them what happened they still called me the next day and wondered why I had not turned the truck in that was listed incorrectly on the contract. Communication was poor on their part.

Marvin W. 
Rating:
5.0

Easy reservation online, employees at Houskas Ace Hardware were pleasant and answered any additional questions. Smooth process all around

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

15'-truck was great one-day move as was Houskas. I had two issues not Houskas related: 1) radio speakers did not work. Not a huge deal but certainly, but not insignificant for five hours in one vehicle 2) wording on contract and at store key drop-off was insufficient to understand the necessary steps for self-return. There should have been all-cap notices that tell customer:. DO NOT LEAVE LOT OR DEPOSIT RETURN KEYS UNTIL ALL STEPS ARE MADE ONLINE INCLUDING REQURIED PFOTOS OF MILEAGE ON DASH, CAB AND TRUCK INTERIOR, AND SMART PHONE VALIDATION OF LOCATION. I had to return to the location to complete these steps. Return check in would have been impossible had I not photographed dash on my own prior to returning keys on initial visit. ,(If you do not complete mobile self check in yoy will be charged $20 next day to do so with a rep)

Todd V. 
Rating:
5.0

Customer did not leave a comment.

Dawn T. 
Rating:
4.0

Customer did not leave a comment.

ALBERT K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Houska's Ace was awesome! People were knowledgeable & friendly. Love this place.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Have a U-Haul available when you have rented it out for a certain time and don't change it from a 24/7 pick up to a hand transaction the morning of rental. Call them and give new customer heads up that U-Haul won't be there in the morning like expected

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Although I didn't expect a moving van to be super clean, there was dog hair all over the passenger seat. Should have been vacuumed before renting again.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

3rd time using a uhaul from Houskas Ace Hardware. Would highly recommend.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

larry I. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The online checkin/return process through the mobile app was amazing! Was super easy to use and worked like a charm! Well done!

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE A. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
3.0

The van smelled like cigarette smoke it was so bad that I had to run it with the windows down. When I arrived the van wasn't ready for me according to the instructions and I had to run around looking for it. It was just a hassle that I didn't need. I have had much better experiences and much worse with other dealers.

TRAVIS R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY I. 
Rating:
5.0

Great truck, Great people awesome experience

HARVEY H. 
Rating:
5.0

U- Haul should explain to the customer why their original pickup location was changed and make sure the phone number of the new pick-up location is correct.

Elisha D. 
Rating:
5.0

Customer did not leave a comment.

Gina K. 
Rating:
5.0

Customer did not leave a comment.

VERNON B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Thank you for helping me chose the right size truck for my needs.

laura T. 
Rating:
5.0

Thanks for the outstanding service and equipment!

GERALD F. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
4.0

Location is easy to find and staff are very friendly

Geoffrey N. 
Rating:
4.0

Truck broke down two times Very dirty 1/4 tank it gas. Blankets we're out Two wheeler was out Made me 6 hrs late Worst rental ever I'm very mad I'm 62 never complain about anything I'm my life

George K. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

I was originally supposed to pick up at air hydraulic on baumgartner industrial ,a after hours operation Your check in procedure was very flawed GPS would not allow me to check in The bar code scan would not recognize the scan The whole procedure was a disaster I will never do that again !!!!

John W. 
Rating:
5.0

Nothing

Jayne H. 
Rating:
5.0

Customer did not leave a comment.

clinton C. 
Rating:
5.0

Maybe you can supply straps for the truck.

DEBRA L. 
Rating:
5.0

Customer did not leave a comment.

patricia T. 
Rating:
5.0

Fantastic customer service!!

Jeffrey B. 
No reviews have been submitted for this location.

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