Customer Reviews for Howard Motors of Springfield Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Howard Motors of Springfield Inc

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janet c. on

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Every thing was ready for me very easy pick up

Matthew W. on

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cynthia F. on

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Kertlen L. on

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Jessica R. on

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Jason L. on

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In this location nothing owner gave me the best customer service ever. Made everything easy and smooth I will recommend this location to anyone.

Jennifer K. on

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Nothing... Excellent service and assistance, even in a SNOWSTORM!

tawana g. on

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syaira M. on

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The uhaul was fine as it always is. My order turned into to a higher priced number based on mileage and personally I watched myself drive 2 blocks and it jumped 2 miles literally. That’s skeptical and I called because the money came out my account and the owner was explaining it. My only concern was my receipt that I tried to get at the office when I returned it. It never came to my email. Other than that. good!!!!

Shaina J. on

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Jacqueline R. on

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Chris I. on

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Kenneth D. on

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One of the best locations in Springfield,Ma. Very knowledgeable about the moving process and how you save Money doing It!!!!10 star Rating??????????!!!!!!!!!!

Lindsey W. on

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Kenneth D. on

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Nothing !!!! Service was Excellent!!!! I will be Using them again soon!!! Thank You!!!!!!??

michelle h. on

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Peter L. on

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Pat was great! Very nice man! Happy with the pick up location.

Jorge J. on

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Excellent

ron b. on

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We booked to pickup on Thursday June 26 I was taking to train from Rochester ny to Springfield ma my train was running 3 hours late the pickup time was 7pm that night but my train did not arrive until 8pm. Uhaul called me while I was on the train the girl said it was ok if I couldn’t pickup the truck by 6:30pm i could pick it up the next morning when I called to see if the truck was ready I was told it had been cancelled then I had to rebook it and pay $42 more and had to go 10 more miles to pick up a different truck add gas we live in Chicopee ma had to go to Springfield to get the truck back he Chicopee office was very rude when she told me truck was canceled too bad cost more very disappointed in Chicopee uhaul.

Daniel A. on

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Shannon E. on

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I was charged 10 dollars for the use of a 7 dollar dolly..

RICHARD H. on

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Poor professionism from Patrick who is the owner/manager.

Thomas O. on

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Patrick the U haul provider was most gracious and courteous!

Samantha M. on

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Evelyn R. on

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Jennifer T. on

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The guy was great i was in and out. Thanks

Nicolas S. on

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Timothy M. on

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Zackqueline W. on

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WILLIE D. on

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. on

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This place is amazing! I was greeted by Pat and he was extremely friendly, easy to talk to and very knowledgeable. Would go back again just for him.

Marina B. on

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Very nice people, very helpful, and willing to bend over backwards for the customer.

CAROL S. on

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Sheileen F. on

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Holly B. on

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Juliette J. on

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saul v. on

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Pat was amazing and he was very welcoming. I would recommend a 100%. Very helpful and courteous.

Patrick W. on

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Exceptional service checking-in vehicle and requesting feedback of trip from VA. I would consider this location in the future for my moving needs.

Wendy L. on

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I was the first customer at this UHaul establishment. Mr. White was very helpful, I had to cancel an original reservation at another location on short notice due to having to move sooner and Mr. White went out of his way to accomodate me by making a truck available on short notice. He constantly communicated with me to make sure all the paperwork was correct and I had everthing I needed. Even when the movers started packing the truck and realized I needed a bigger truck, Mr. White made sure that change was a smooth transition. I would highly recommend this UHaul establishment to others in the future.

dave w. on

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Customer did not leave a comment.