Howard is such a great and easy person to deal with. He's very patient and friendly which is nice specially when you're stressed out about moving houses....Manuel M.
Customer Reviews for Howard Motors of Springfield Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.elia D.
Great customer serviceJulio M.
I ordered workers help I was charged by both Uhaul and the company. The workers came 2 hours late meaning I lost my place of where I was going to drop things off and had to change it to three different locations. I ended up 600 on something I thought was 300 I don't know if I'll use Uhaul again only to see 2 dollar deductions on when I spent over 50 filling the tank and used none of the equipment. RidiculousNerlande L.
Recommend renting during business hours or get dropped off it utilizing 24/7 rental access. There is Limited external parking. Seamless turn in process was greatly appreciated.Anthony O.
Customer did not leave a comment.Janelle G.
would definitely return. Patrick good employee and very nice.Francheska G.
Prices add up quickly. It took a little long to process everything.Ivelisse O.
Customer did not leave a comment.CHRISTIE I.
Customer did not leave a comment.Maribel R.
Customer did not leave a comment.Felipe A.
Customer did not leave a comment.Susan J.
Great customer serviceLIZA R.
Customer did not leave a comment.ROBERT P.
They closed too early at 3 p.m. and the truck had too many damages or X's.Deshaunna H.
Customer did not leave a comment.Christopher C.
Professional and courteous staff. Great rental experience.Cory S.
I'm guess it was mostly technological issues. But it took over 45mins for me to get approved for picking up my truck via the 24/7 ride share. I was not happy.Mary G.
Customer did not leave a comment.Eliann R.
left auto hauler tail light didnt work. out of the 3 wires to that light 2 was broken and the 3rd had only 2 wire strands holding it on. so i ended up sitting at a rest area splicing wires together.got that done and ended up having to splice the same 3 wires about 2 feet further down the wire. called uhaul road side assistance and he acted like it wasnt his problem. needless to say i wasnt very happy at alldale W.
Customer did not leave a comment.Roxanna C.
I ended up going to the wrong location (Boston Rd Spfd) waited 15 minutes & was told I needed to go to the State Street location. Did not know you even had a 2nd location....poor customer service by the rep that handled my reservation.Marianne B.
Customer did not leave a comment.Daniel Z.
Pat was spot on and a very rep for UHaul. Nice, easy and quick. Exactly what I needed.Keith H.
Customer did not leave a comment.Fernando G.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Thyra G.
Customer did not leave a comment.Anthony S.
Pat was super friendly and made us feel very welcomed.Obed D.
Customer did not leave a comment.Kimberley S.
Customer did not leave a comment.Ian T.
Customer service was fantastic- extremely personable and knowledgeableEllen M.
Patrick at Howard Motors was absolutely wonderful. He came in early to help us get things sorted out and made the process smooth and kind of fun! Excellent customer service all around and I would highly recommend!Abigail E.
The trailer latch barely worked, and the door was extremely difficult to open.Daniel K.
Trailer pick up was 37 miles from my preferred choice. Very inconvenient.Alan B.
Customer did not leave a comment.Maribel D.
Customer did not leave a comment.Massiel R.
Every thing was ready for me very easy pick upjanet C.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.cynthia F.
Customer did not leave a comment.Kertlen L.
Customer did not leave a comment.Jessica R.
In this location nothing owner gave me the best customer service ever. Made everything easy and smooth I will recommend this location to anyone.Jason L.
Nothing... Excellent service and assistance, even in a SNOWSTORM!Jennifer K.
Customer did not leave a comment.tawana G.
The uhaul was fine as it always is. My order turned into to a higher priced number based on mileage and personally I watched myself drive 2 blocks and it jumped 2 miles literally. That's skeptical and I called because the money came out my account and the owner was explaining it. My only concern was my receipt that I tried to get at the office when I returned it. It never came to my email. Other than that. good!!!!syaira M.
Customer did not leave a comment.Shaina J.
Customer did not leave a comment.Jacqueline R.
Customer did not leave a comment.Chris I.
One of the best locations in Springfield,Ma. Very knowledgeable about the moving process and how you save Money doing It!!!!10 star Rating??????????!!!!!!!!!!Kenneth D.
Customer did not leave a comment.Lindsey W.
Nothing !!!! Service was Excellent!!!! I will be Using them again soon!!! Thank You!!!!!!??Kenneth D.
Customer did not leave a comment.michelle H.
Pat was great! Very nice man! Happy with the pick up location.Peter L.
We booked to pickup on Thursday June 26 I was taking to train from Rochester ny to Springfield ma my train was running 3 hours late the pickup time was 7pm that night but my train did not arrive until 8pm. Uhaul called me while I was on the train the girl said it was ok if I couldn't pickup the truck by 6:30pm i could pick it up the next morning when I called to see if the truck was ready I was told it had been cancelled then I had to rebook it and pay $42 more and had to go 10 more miles to pick up a different truck add gas we live in Chicopee ma had to go to Springfield to get the truck back he Chicopee office was very rude when she told me truck was canceled too bad cost more very disappointed in Chicopee uhaul.ron B.
Customer did not leave a comment.Daniel A.
I was charged 10 dollars for the use of a 7 dollar dolly..Shannon E.
Poor professionism from Patrick who is the owner/manager.RICHARD H.
Patrick the U haul provider was most gracious and courteous!Thomas O.
Customer did not leave a comment.Samantha M.
Customer did not leave a comment.Evelyn R.
The guy was great i was in and out. ThanksJennifer T.
Customer did not leave a comment.Nicolas S.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Zackqueline W.
Customer did not leave a comment.WILLIE D.
This place is amazing! I was greeted by Pat and he was extremely friendly, easy to talk to and very knowledgeable. Would go back again just for him.
Very nice people, very helpful, and willing to bend over backwards for the customer.Marina B.
Customer did not leave a comment.CAROL S.
Customer did not leave a comment.Sheileen F.
Customer did not leave a comment.Holly B.
Customer did not leave a comment.Juliette J.
Pat was amazing and he was very welcoming. I would recommend a 100%. Very helpful and courteous.saul V.
Exceptional service checking-in vehicle and requesting feedback of trip from VA. I would consider this location in the future for my moving needs.Patrick W.
I was the first customer at this UHaul establishment. Mr. White was very helpful, I had to cancel an original reservation at another location on short notice due to having to move sooner and Mr. White went out of his way to accomodate me by making a truck available on short notice. He constantly communicated with me to make sure all the paperwork was correct and I had everthing I needed. Even when the movers started packing the truck and realized I needed a bigger truck, Mr. White made sure that change was a smooth transition. I would highly recommend this UHaul establishment to others in the future.Wendy L.
Customer did not leave a comment.dave W.