First, my pickup location was changed without my consent and had I known it was going to change, I would have rented a bigger truck which was available. second, the truck I had was throwing a warning light about the tire pressure in the right front tire. They told me it was "ok to drive, just ignore it". I was in a rush so no time to change it out. The truck reeked of I don't know what and the seat was leaning to the right driver's door so I had to sit closer to the right so as not to be on a slope. Just terrible.
KARLA C
Customer Reviews for Howell Gasoline LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing special. Very basic service. They have a who cares about the customer attitude.
RONALD JTerrible service didn’t even know English And didn’t even give me the hand-truck i paid for
Elisheva BAll was great!!!
Alfaro ONeither as far as recommending or not. An effort was made to issue me a clean vehicle but upon actually driving and packing the truck I realized that the cab smelled disgusting and the storage area floor was sticky and not mopped.
JAMES OEverything was perfect, it went so smooth I thought because I was picking up in NJ and dropping off in CT that it would be difficult but it was the complete opposite on both ends Would absolutely recommend those locations to everyone
TOMISLAV MGreat service
Tony AWorker was strongly smoking in front of the entrance gas station wasn’t safe and wasn’t healthy at all.
ISLAM HThey were very courteous and friendly.
JESSIE FPlenty of inventory but truck was used by smoker, ashes on floor, poor suspension I thought I joked with my BF I should’ve wear a sports bar! Seat very uncomfortable. I took a picture gas tank was over 3/4 full but staff tricked us into paying 5/8 full gas upon returning by showing me a different picture. I also took a picture but don’t feel like debating. I prefer dealing with honest people take care of the products. They didn’t seem to care to clean the truck, but location was great.
Lyna HGreat staff , very friendly and was extremely easy
Scott SThe staff was very pleasant and helpful. Definitely 5 stars- this was the first time using U-Haul services Thank you
JOHN CIts hard to improve on excellence!
Scott SExcellent service and well-maintain vehicle made this rental a great experience.
BONNIE SSeamless pickup and return experience 5 star
thomas tAs always the equipment and service was great!
Alfaro OThis has been my # 1 drop off location. Very convenient for me. In and out quickly . Professional staff.
FRANCISCO BGreat service and friendly staff.
Mohammed SNice people but crambed location hard to park and maneuver, the trailer was dated and door didn't open and close easy
ABRAHAM HEverything went well
ROBERT GAlways a great speedy experience.
Nick CWe have used this location before and very easy to work with and reliable.
JOHN WFast and easy to setup great people to deal with
michael gGentlemen at the desk is e trendily helpful due to his customer service I have continued to use this location after owner change five stars to him!!!!!
watila aFast & easy service.
Todd ROne tire was bald and nearly flat. Had to pump up prior to use even though the attendant told me he checked everything
Adrian GFriendly and knowledgeable staff. Vehicle was new and very clean.
Gregory GKnowledgeable, courteous and professional
WILLIAM FEasy to deal with.
RANDALL PVery simple and convenient
Gregory GGreat experience
Andrew PThe return process was difficult to do online, as the website couldn't detect my location, even after specifically allowing it in my browser settings.
GARY SNo paperwork was given was not sure about the gas return. Also started at 63 and end at 93 or 94 and was told 40 miles. That’s 30 or 31 and I am still waiting for my final recite
Leon DNo paperwork was given was not sure about the gas return. Also started at 63 and end at 93 or 94 and was told 40 miles. That’s 30 or 31 and I am still waiting for my final recite
LEON DThe return process was difficult to do online, as the website couldn't detect my location, even after specifically allowing it in my browser settings.
GARY SGreat experience
ANDREW PEasy return process and although English is clearly not the first language of the staff, they did actively help me.
Ira TEasy to deal with.
RANDALL PVery simple and convenient
GREGORY GKnowledgeable, courteous and professional
WILLIAM FMajor problems with this vehicle, but not the manager who was accommodative. I had nothing but issues from the truck and your customer service during this horrible experience.
king dThe only complaint I have is that the trucks cup holder was faulty, which was just a minor inconvenience. Otherwise, it was an absolutely positive experience.
Todd R