Need two ramps to load tractor Ramps with trailer were not adjustable
JOSEPH G
Customer Reviews for Howell Gasoline LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service as always!
michael wMake it affordable as possible for customers in the future
JOHN GVery nice van! So glad we had the hardest cart too! Staff was very nice and professional. Thank you very much!
Karen Cno mileage charge renting same unit at home depot 0 miles
Thomas GI had an absolutely wonderful experience with Andrew at the U-Haul in Bound Brook. From the moment I walked in, he was friendly, professional, and incredibly helpful. He went above and beyond to make the whole process smooth and stress-free — explaining everything clearly, checking that the equipment was in great shape, and making sure I had exactly what I needed for my move. It’s rare these days to find someone who genuinely cares about customer satisfaction, but Andrew truly does. His positive attitude, attention to detail, and willingness to go the extra mile made all the difference. I left feeling confident and grateful for such excellent service. If you need a rental in the area, I highly recommend stopping by the Bound Brook U-Haul and asking for Andrew — you won’t be disappointed!
TATIANA IThe first truck I was given the engine light was on. I drove away, saw that the light was on turned around, came back and they had to give me another truck without even inspecting it. The lack of communication is frightening for someone who represents U-Haul. The lack of other people‘s Feelings and emotions and safety is not what U-Haul represents. I truly believe that this is all about money not the customer. This country has changed so much that it is sad to see. I have rented from U-Haul for over 40 years. I am frightened to see That your corporate offices don’t care about your brand! It’s a tragedy.
Ronald JRented tow dolly. Item wasn't ready when I arrived. Had to wait in the rain while several vehicles were moved in order to bring it out to truck. This location knew hours ahead of time when I would be arriving. Double charged me and added rental days after I said I had already paid because it was included with a truck rental. Thank goodness I won't ever be in that area again. Would NOT do business again!!
Lisa ADon't rent trucks out to close together as one renter might be late. On a good note rental office did allow me a 24ft truck for same price as 20ft since 20ft had not been returned yet and I had a reservation. So I appreciated that.
LORI PTthe whole process from beginning to the end was very easy. Great service! Good quality van! I would definitely rent a U haul from here again.
Maria DFirst, my pickup location was changed without my consent and had I known it was going to change, I would have rented a bigger truck which was available. second, the truck I had was throwing a warning light about the tire pressure in the right front tire. They told me it was "ok to drive, just ignore it". I was in a rush so no time to change it out. The truck reeked of I don't know what and the seat was leaning to the right driver's door so I had to sit closer to the right so as not to be on a slope. Just terrible.
KARLA CNothing special. Very basic service. They have a who cares about the customer attitude.
RONALD JTerrible service didn’t even know English And didn’t even give me the hand-truck i paid for
Elisheva BCharged us for 4 hours when we only needed 1+ hours then asked us to pay another $14 for 2 gallons of gas. So we overpaid for the time we needed it and then they had the nerve to make us pay another $14 dollars for the gas!!! Will go elsewhere in the future and will not recommend!!
Elyssa LAll was great!!!
Alfaro ONeither as far as recommending or not. An effort was made to issue me a clean vehicle but upon actually driving and packing the truck I realized that the cab smelled disgusting and the storage area floor was sticky and not mopped.
JAMES OEverything was perfect, it went so smooth I thought because I was picking up in NJ and dropping off in CT that it would be difficult but it was the complete opposite on both ends Would absolutely recommend those locations to everyone
TOMISLAV MGreat service
Tony AWorker was strongly smoking in front of the entrance gas station wasn’t safe and wasn’t healthy at all.
ISLAM HThey were very courteous and friendly.
JESSIE FPlenty of inventory but truck was used by smoker, ashes on floor, poor suspension I thought I joked with my BF I should’ve wear a sports bar! Seat very uncomfortable. I took a picture gas tank was over 3/4 full but staff tricked us into paying 5/8 full gas upon returning by showing me a different picture. I also took a picture but don’t feel like debating. I prefer dealing with honest people take care of the products. They didn’t seem to care to clean the truck, but location was great.
Lyna HGreat staff , very friendly and was extremely easy
Scott SThe staff was very pleasant and helpful. Definitely 5 stars- this was the first time using U-Haul services Thank you
JOHN CIts hard to improve on excellence!
Scott SExcellent service and well-maintain vehicle made this rental a great experience.
BONNIE SSeamless pickup and return experience 5 star
thomas tAs always the equipment and service was great!
Alfaro OThis has been my # 1 drop off location. Very convenient for me. In and out quickly . Professional staff.
FRANCISCO BGreat service and friendly staff.
Mohammed SNice people but crambed location hard to park and maneuver, the trailer was dated and door didn't open and close easy
ABRAHAM HEverything went well
ROBERT GAlways a great speedy experience.
Nick CWe have used this location before and very easy to work with and reliable.
JOHN WFast and easy to setup great people to deal with
michael gGentlemen at the desk is e trendily helpful due to his customer service I have continued to use this location after owner change five stars to him!!!!!
watila aFast & easy service.
Todd ROne tire was bald and nearly flat. Had to pump up prior to use even though the attendant told me he checked everything
Adrian GFriendly and knowledgeable staff. Vehicle was new and very clean.
Gregory GKnowledgeable, courteous and professional
WILLIAM FEasy to deal with.
RANDALL PVery simple and convenient
Gregory GGreat experience
Andrew PThe return process was difficult to do online, as the website couldn't detect my location, even after specifically allowing it in my browser settings.
GARY SNo paperwork was given was not sure about the gas return. Also started at 63 and end at 93 or 94 and was told 40 miles. That’s 30 or 31 and I am still waiting for my final recite
Leon DNo paperwork was given was not sure about the gas return. Also started at 63 and end at 93 or 94 and was told 40 miles. That’s 30 or 31 and I am still waiting for my final recite
LEON DThe return process was difficult to do online, as the website couldn't detect my location, even after specifically allowing it in my browser settings.
GARY SGreat experience
ANDREW P