The staff at Rona in Humboldt Saskatchewan need to be aware of how to rent a unit. We wasted a lot of time waiting around for someone who was knowledgeable about how the rental agreement worked and which unit we rented.
Kevin K
Customer Reviews for Humboldt Lumber Mart Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup location is not where you actually need it. I had 2 hours added on my day because I had to go somewhere else to pickup the truck. Not convenient, especially when you are on a time crunch. Nothing was said at the initial call, so that would have been nice to know. I was driving 3.5 hours in the first place and then to learn it was not at the location I wanted to pickup, which is why i picked Saskatoon, for the convenience.
Bonnie ENothing was wrong with this location. It was you that dropped the ball. It took close to an hour and a half to pick this unit up do to a computer problem that occurred within your reservation system. Absolutely pitiful. I have severe arthritis and was lucky the young lady found me a chair before I fell over. I felt sorry for her having to continuously apologize to me over your systems failure. I suggest you you rewrite this customer review and extend it to include yourselves and your reservation system instead of hiding behind the rental location insinuating everything is on them. Its time you take responsibility for your mistakes.
Jim BThe web forms that need to get filled in are ridiculously stupid, duplicate info everywhere.
Brad GNothing. Everything was great!
Jeannette EAll vendors should operate the same. One vendor complicated to rent and second one was great to deal with. Do not need more drama.
Rodney G👍👏
Denis odidn’t get the guys name, he was happy and friendly
LORNE OStop changing the pick up locations. It seems very u professional and unorganized. Then offered me an extra day with extra kilometres and then ended up charging me for them. Not impressed. After spending nearly $1000
Jessica EThere was no personnel to help after-hours, but it wasn't required.
Leeanne PHave the right amount of u-hauls available at desired pickup location. Was reserved in Saskatoon but had to go to Humboldt location to fulfill reservation.
Ryan P