Customer Reviews for Hunter Barber & Style Shop
(U-Haul Neighborhood Dealer)

Rating:

3.0

The actual business location is located down the street from where the vehicles are kept. If you’re unfamiliar with the location it is confusing as to where the key boxes are actually located. This cost us at least 30-45 minutes along with difficulties getting the pictures to properly upload. Once the keys were located everything fell into place. The vehicle itself was clean and ready. We also did a product delivery from a different location as well. The 5X8 trailer was picked up from the 49 Mildred St location in Montgomery, AL and transported to Columbus,GA along with the truck. Mr Aaron at the Mildred St location had the paperwork ready and was totally prepared for our arrival and immediately assisted us in getting everything we needed to complete this product delivery. Mr Aaron was super friendly and helpful. Each time in the past that I have done a transaction at this location I have been fortunate to be able to deal with Mr Aaron. He definitely goes above and beyond to ensure his customers get everything they need and are 100% aware of all aspects of the rental process. Mr Aaron is the best!!! The Mildred St location is well maintained and easily accessible as well!

Rating:

1.0

After I waited for almost an hour for the guy to answer my call because I didn’t have a lock box code and then he gave me the wrong on so we had to wait some more. We finally got it. He was not the friendliest. The return store was never there I proceeded to finish the 24/7 drop off and then the box couldn’t be located. It was no where near the front of the store. I finally had to go to the shop next door for help to find the box. The whole process was ridiculous

Rating:

3.0

Issue wasn’t with the location it was the truck itself. The mirror on the truck was broken so I had to be followed by my wife the whole trip in order to switch lanes as I could not see. The front end of the truck is in need of major maintenance. It shook the whole ride and felt like a death trap. We will be calling customer service as this was not a good experience.

Rating:

4.0

Pick up location is running another business, so was competing with another customer. Did his best to handle both. Would like dolly to be available.

Rating:

5.0

The pickup location and the owner of the business were great, I would recommend this location to anyone needing to rent a truck.

Rating:

5.0

It took us 45 minutes to do self return of the truck. Location was closed because if was Sunday

Rating:

5.0

Everything was good

Rating:

2.0

Unorganized personnel nobody was at the office at the pickup time. Also I had to go to 3 different locations. The first location said I was at the wrong place the second had not even heard of my reservation and sent me to the third. Bad experience all the way around

Rating:

1.0

This establishment needs to either be a Barbershop, or a Uhaul, not both! The truck wasn't even stored on the property. It was down the street a bit in front of an abandoned building. When I went to get the truck there was a homeless man sleeping next to it.

Rating:

5.0

This was a completely stress-free experience. You made it very convenient and the truck was ideal. Thank you for being so kind

Rating:

3.0

If I had to recommend U-Haul I would. The service is fair but I find that your staff does not know the system my last and final call was to the your office so to speak and the lady on the phone put me on hold and sent me to her supervisor well somehow or another your call got routed to another state and that lady didn't know she was talking about either until she heard the problem. Pick up was a horrible mess not only was the stuff not in the truck but I had to purchase it separately then when it came time to deliver the truck back to you there is different locations that I was supposed to take it to once said Enterprise the other one said Prattville and the third one sed opp. Then getting the right phone number was another impossible task to where to take it so I took it to the nearest dealer and they said they could take it of course you're going to try to charge me for it because it wasn't at your destination but when you guys don't know what you're talking about how do you expect a customer to know this is just one of many things I can tell you.

Rating:

5.0

Very kind and courteous. Process was very smooth.

Rating:

2.0

Key not in lock box. Had to wait three hours for the pick up.

Rating:

1.0

🤫

Rating:

5.0

Mr. Hunter was genuinely helpful and customer service was excellent.