There was no one there, neither was there anyone there on Monday when we went back to get an item left in the truck. No one answered the phone. However, the lady at the 800# was very helpful and we was able to get back in the truck
Randall S
Customer Reviews for Huston & Lee Management
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul changed the drop off location last minute. While the location was convenient the lot was small. It was after dark and after hours so there was no interaction with any employees of the operator. The issue with the location is no defined parking (if marked I couldn’t see & no signage. The location I originally picked originally was a much larger space with defined parking..
William LI can say the staff member that spoke with me through email and text was very prompt in answering my questions and concerns and she took care of it within 2 days. I believe her name was Cindy C. and fixed the issue after I had moved items out of unit. The unit just needed maybe some wd-40 but overall, it was good. Thank you.
Christy R | Overall ExperienceThis location is managed by real estate company. In the twelve years that I have lived in Hartselle, AL I never seen anyone there.
Richard TBetter app or do away with it
Roger VThis was the worst experience I have ever had with uhaul
Dennis DThe instructions that I was given to pick the truck up under the 24/7 Logo absolutely Sucked. The instructions were unclear on how you had to add it to your account, it never mentioned anything about it. I was there over an hour trying to figure it out with Operators that could give a shit. I even had to text, they would not answer, and even the return text was over an hour later And was told you have to call uhaul on that....frustrating. Otherwise everything was great. The return of the rental went off without a hitch and the people there were straight forward and professional.
Scot O