Customer Reviews for Hwy 613 Second Hand Center & Personal Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hwy 613 Second Hand Center & Personal Storage

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Jimmy C. on

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jason d. on

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Amy E. on

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The woman here was the only good thing about this entire experience.

James S. on

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Very friendly and helpful staff.

Gary L. on

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rose b. on

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William L. on

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We didn't have very much contact there, mainly dropping off the truck, however the lady was very nice and helpful.

Stephanie M. on

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danny g. on

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Zackary L. on

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Location is second-hand store. Lady is very nice and got us ready within minutes. Recommend!

NORMAN B. on

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Willie S. on

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She was very personable

Michael W. on

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Great and very helpful

NORMAN B. on

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CLEVELAND J. on

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dawn c. on

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I set up my drop off location at James Island, SC. During my drive, I received a text to return it to Morth Charleston,SC. I called the uhaul dispatch & they said neither location were accepting drop offs, take it to King Street, Charleston, SC, which I did. I asked for my deposit to be credited back & the grumpy sales lady said if I paid with credit, I had no deposit charge. I did. My charge should be $58 for the vehicle tow dolly. I am due my $60 something deposit back & would appreciate it if you do so. I have all of my paperwork & paid a deposit.

Stephen S. on

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Help in hook up needs to get better. All the same- good service and was extremely helpful in getting my rental. There was a screw up as the location I was supposed to pickup the 6’x12’ trailer with opening doors as requested was not there! A discount was supposed to occur for my inconvenience but that never occurred! I had to travel an extra twenty (20) miles to get the trailer I requested and required!

Alison H. on

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When I arrived the lady behind the counter was super sweet. We went out to look at my trailer I was using and proceeded to get it on my truck. After several failed attempts the kind lady got her husband outside to help. After we had everything hooked up he proceeds to tell me that the trailer is sitting to high and I need to flip my hitch. He walks off and refuses to help me do so. Upon returning the trailer I realized I was not given a dolly that was highly needed for my move. I was refunded my money but this made my move a lot more complicated. When I arrived to return the trailer the kind lady behind the desk asked if I knew how to back the trailer up. I informed her I could not and that I would need assistance. She could have went and got her husband right then but she refused and wanted me to do it. After 10 minutes of her getting frustrated that I could not back the trailer up her husband finally comes out. He lets me just back the trailer out the way and says he will move it the next day. With my trailer I thought every uhaul trailer would have a jack so that it can be taken on and off with ease. The trailers these people had did not and it was quite frustrating once I needed the trailer off and could not life it by myself. I was very disappointed with the place and I will not be going back to this location. If I didn’t love the conscience of uhaul trailers I would refuse to use the company as well.

brady m. on

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When we dropped the truck off there was no one there. There was ample parking and the plass was clean.

Camille W. on

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The personnel refused to install rental equipment/car transporter. The personnel refused to secure vehicle to the car transporter. I had to call friends to install car transporter to Haul truck and to load/car to secure car. I did not ask to rent from this place. Uhaul arbitrarily found the car facility one day before the move, and at a place that does not install rental equipment for women.

brenda t. on

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theresa m. on

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Marion K. on

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Jeremy M. on

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Larin G. on

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gary t. on

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Everything's fine

Marvin K. on

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This lady was so helpful and knew a lot about the equipment I wanted. It was a very pleasant transaction.