Customer Reviews for Hyde Park Service
(U-Haul Neighborhood Dealer)

434 reviews

4792 State Hwy 28   Cooperstown, NY 13326
(Rt 28)

(607) 547-5797

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 11/5/2021 - 11/8/2021: Closed

Services at this Location:

Contact Us

(607) 547-5797

4792 State Hwy 28
Cooperstown, NY 13326
(Rt 28)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 11/5/2021 - 11/8/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CYNTHIAA E. 
Rating:
5.0

Thank you for the easy and hassle free UHAUL rental.

John S. 
Rating:
5.0

The phone based pick up system is buggy and unresponsive, but the in person service was great.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Nothing. Everything was terrific! Can't get over how immaculate the truck was!! SO clean and well-maintained! Mike was so easy and wonderful to work with!

Maureen D. 
Rating:
3.0

Customer did not leave a comment.

RICHARDL L. 
Rating:
5.0

Mike Wilsey was very helpful and accommodating.

Colette T. 
Rating:
5.0

Customer did not leave a comment.

Chester S. 
Rating:
5.0

Customer did not leave a comment.

STEVENJAMES S. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Nothing

kenneth C. 
Rating:
5.0

Mike took the time to text before hand regarding proper equipment needs and timing and made the process as smooth as could be!

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEWR S. 
Rating:
5.0

Mike in Cooperstown was an unbelievable help Made the move much less stressful Thanks

Eveanne S. 
Rating:
5.0

Not the representative in Cooperstown's fault, but we reserved a 15' truck and got a 10' truck. Not helpful.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
5.0

Customer did not leave a comment.

Doug T. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

Customer did not leave a comment.

Russ M. 
Rating:
5.0

Great experience !

NORBERT J. 
Rating:
2.0

Surprise surprise. The website didn't work again! It said it couldn't find me, despite all my GPS location and tracking being on. It took about 30 minutes of restarting my phone, using safari and chrome and the app. Finally something kicked over and it worked. Not at all pleased by the website.

Eric M. 
Rating:
3.0

There was no store for the tv box we ordered had to get one when we came back to Rochester plus was out of are way but we needed the truck thanks for the extra mileage I believe we were under the set amount which saved us money

Natale J. 
Rating:
3.0

Customer did not leave a comment.

KEITHALAN B. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Kristen G. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

NORBERT J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT SR R. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Customer did not leave a comment.

mary B. 
Rating:
5.0

Mike was very friendly and helpful. A very good representative for U Haul

Larry L. 
Rating:
5.0

Everything was great.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Mike was prompt and professional. Had us on our way in minutes.

Michael F. 
Rating:
5.0

Great customer service ny Mike, making check in and out smooth and easy

Aris Erik S. 
Rating:
3.0

Customer did not leave a comment.

RANDOLPHLEWIS H. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Mike at Cooperstown U-Haul is very personable and knowledgeable. He replies to me in a fast and polite manner. I would appreciate if U-Haul reached out to him to tell him what a great job he is doing. Thank You!

Kyle I. 
Rating:
5.0

I have never had any problems with this location, easy pickup and drop off. Mike is always accommodating.

BRIANP C. 
Rating:
5.0

Very convenient and easy to use. I had to change the date of rental and it was no problem. I'm glad they are here when I need them.

ADAM Y. 
Rating:
4.0

Customer did not leave a comment.

maria H. 
Rating:
5.0

Customer did not leave a comment.

Dick O. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Customer did not leave a comment.

COOPERSTOWN D. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Rosa J. 
Rating:
5.0

Mike was an absolute life saver and went above and beyond to help out his customers!

Nicholas H. 
Rating:
5.0

Mile was terrific! Vehicle looked brand new

Peggy P. 
Rating:
5.0

Excellent service. Owner came on day off to help us get going earlier than we had booked.

Amy B. 
Rating:
1.0

“China virus” comments, very disorganized

William B. 
Rating:
5.0

Customer did not leave a comment.

CATHY R. 
Rating:
5.0

Truck was clean, well maintained and what I had reserved...my only issue was that the windshield wasn't very clean - it was a bit hazy and had bug spots from a previous trip, but still a very respectable and useful vehicle for what we needed.

John A. 
Rating:
5.0

Customer did not leave a comment.

PETER MONSER K. 
Rating:
5.0

None. Mike was great.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

BRETT R. 
Rating:
5.0

This location doesn't have a good, consistent internet signal. On the UHaul app, there is no allowance for going beyond this step without the device recognizing your location. It was after hours. I am grateful and impressed with the owner that he returned my call right away and took care of checking the trailer in so I could leave. To Uhaul - The 6 x 12' trailer I rented has no hitch lift device. I brought my own jack so I could get it off my vehicle at the drop off site. Not sure how someone without a jack is suppose to lift the trailer off their hitch.

Garner L. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
5.0

Mike was about the nicest and most helpful representative you could have. And that's saying allot considering this move had to be made in the middle of a pandemic!

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Noah M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
1.0

No persons there

daniel F. 
Rating:
5.0

Customer did not leave a comment.

Shanna N. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

Claude J. 
Rating:
5.0

Customer did not leave a comment.

leland H. 
Rating:
5.0

Very kind and conscientious owner/operator. Would recommend and use again!

Dara Y. 
Rating:
5.0

All went well i am not good with working with the internet and they were willing and did work with my designated person to make all went smoothly. They were very accommodating and helpful answering questions and being available to help.

Prudence T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Excellent customer service! Perfect experience in every way. Will continue to use this location every time I need it.

SARA L. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

GREAT EXPERIENCE! Mike was kind and courteous and very helpful. Easy return. I will always use U-Haul

Marcelle O. 
Rating:
5.0

Mike is great to work with. Everything went very smooth.

Ian P. 
Rating:
5.0

Mike's a great communicator. Super friendly and helpful.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

beth ann H. 
Rating:
5.0

The customer should determine the drop-off location.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Very good experience doing business with this site.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Worked great for my short haul need.

David C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very friendly and helpful!

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Mike the owner was very accommodating and made sure I had my rental in a timely manner. Would recommend him to anyone

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
No reviews have been submitted for this location.

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