Customer did not leave a comment.Matt P.
Customer Reviews for Hykes Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rubber keepers on the trailer for secondary restraint and e-brake, and the overly long 4- pin trailer light connection. Rubber keepers were sun checked or loose and needing replacement when picked up. Truck was great trailer was great. Maintenance was not. Your more than welcome to email me an itemized list of uhaul failures which I will still pay for even though I reported at pick up. The video is available upon request. Thank you for the great truck and trailer!!!George A.
Customer did not leave a comment.Matthew F.
We had to go to multiple locations to get a uhaul we reserved months prior. They didn't have our equipment and the truck for us was broken down. We had to drive an hour and a half from home to get our truck and trailer. It made our move a day later after 5 hours just getting our truck and driving. Make sure to have the equipment and make sure to tell people it's not at their reserved location at the time of their reservation.Matt F.
Customer did not leave a comment.ELISA K.
Customer did not leave a comment.PAMELA U.
The pickup process seemed disorganized and the person who helped me had no idea how to do the reservations and accept payment and it took forever to get through the checkout process. Then I was quite surprised that there was no tutorial or safety check or anything. I've never driven a big vehicle before and would have appreciated a little tutorial or driving lesson to make sure I was comfortable with the vehicle but instead I was handed the keys, pointed to the vehicle and that was that, I left to figure it all out myself.BRYCE W.
First time renting a uhaul and they made it fast, easy and simple. All the workers were friendly and helpful. Highly recommend.JOVAN A.
During our move, the running lights quit working and we had to purchase magnetic battery operated red lights so sweet could be seen at night.TOMMY M.
Customer did not leave a comment.KEVIN T.
internet downloading of check-in process VERY frustrating and we were unable to complete online check-in.Audrey B.
Customer did not leave a comment.Andrew A.
Friendly and helpful.RUSSELL B.
Customer did not leave a comment.Bobby S.
Staff did not check equipment in at time of return. Apparently they didn't enter return until the next day then charged late fees!Richard Y.
You guys are the best. Keep doing what you are doing.Bobby S.
I had reserved a truck online prior to my visit but the uhaul system had no record of my transaction, even with my reservation number. The guys at Hykes were fantastic and set me up in quick professional fashionDoug F.
Timely and accurate check in of returning equipment.Kevin F.
Nothing they were greatrocky F.
Location was good u haul not so good lied to them charged me and now expects me to wait for money you took from me not happyLEOBARDO R.
They told me is only going to be $50 a day and then when I get there they charge me a hundred then told me it was a two-day minimumGLENN K.
Customer did not leave a comment.Ed D.
Making me drive 45 min away to get a truck after having it reserved for over a month. Quit over booking to get more money.George R.
Make sure that all components of the reservation are in the truck. If items aren't available the person that made the rental reservation should be contacted and efforts should be made to make sure all items are able to be included. If not then as many as possible or a sutiblewithout being charged should be a part of the rentalLisa B.
Your return part on the app tries to say more is owed than what was originally stated and paid for. It also tried to charge for an extra day when we were told we had 24 hours and returned it the same day we rented it.TRAVIS R.
Customer did not leave a comment.THOMAS E.
Picking up the Uhaul was very difficult. Wouldn't let me check in online, in store people couldn't find our reservation, took about 45 min to get the uhaul, very frustrating. Uhaul worked fine once we got the keys. Return was easy.ANDREW B.
The hitch was worn and did not latch correctlyDan Z.
Rented a dolly when I arrived they had none stated they have no way to track them and they were just giving them to people so I had to go buy oneKYLE H.
No they messed up the fuel reading and charged me 18 for 4 gallons when the gas station right across the street I put in 4 gallons even though I only went 14 milesJEREMY F.
Customer did not leave a comment.MAHLET H.
I locked the keys in the ruck. UHaul never answered the phone. I put in an online roadside assist where it said this was the fastest way. After waiting 2 hours I called a local tow to unlock the vehicle. Luckily I didn't breakdown on the highway with this terrible service. This was UHaul.com, not the return office.Robert D.
I would not have been charged the extra miles charge if I would have been able to pick up the truck at the Terra location on west 10th. I was just about the 3 miles closer to my pick up location.ISAAC C.
Customer did not leave a comment.Morgan N.
Not much. The people were helpful and the truck was in good shape.STEPHEN T.
Maybe offer straps to move and lift heavy thingsJoshua R.
Customer did not leave a comment.Jacqueline C.
Customer did not leave a comment.Rachel H.
Customer did not leave a comment.Christi G.
Customer did not leave a comment.PER K.
Customer did not leave a comment.TODD L.
Customer did not leave a comment.Thompson S.
Great people, very helpfulTERRI C.
Guarantee rentals versus cancelling the previous day. Happened several times. Worse u-haul experience living in ColoradoSteve G.
I waited almost an hour to pick up the truck. Then it was supposed to be for two days. Had the drop off location calling me being very rude and disrespectful. Not professional and very inconvenientAshley M.
Extremely helpful staff!ANGELA M.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.MICHAEL B.
Shad was great and helped with damaged equipment I recieved. Would highly recommend!Kyle P.
Customer did not leave a comment.KATIE S.
Thank that's perfect customer serviceGHEBREHIWOT G.
Personnel were so nice and helpful.Joshua H.
Quick and easy.CHRISTOPHER M.
Customer did not leave a comment.Colt P.
Customer did not leave a comment.DONALD Y.
Loved the man who helped us at Ace! He did absolutely terrific and the uhaul was perfect for what we needed to use it formadison H.
Maybe see if the app is ok.mark R.