When we got to the location the key location was never updated and was showing the truck wasn’t there. We could see the truck, so we knew it was there. No one in the store knew where the keys were so they called the owner. The owner instructed the worker to just give me the keys. UHaul was not happy with that, however, I did not receive any type of compensation for the 30 minute delay. The exterior of the truck was muddy. The interior smelled horrible. It was a long 4 hour drive. The truck did drive well.
Bryan G
Customer Reviews for I 70 Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mobile pick up went smoothly
Ronald FIt open and no one to talk to about it.
Jesse Swanted to change drop off location, BUT NO ONE KNEW WHO TO CHANGE IT
ROBERT SEmployee who processed my drop off was exceptional. Very helpful and personable !
MICHAEL BVery curious and helpful. Would recommend this location.
Alesia gYou guys are the best!!
HECTOR MTHIS LOCATION WAS HORRIBLE TO PICK UP EQUIPMENT. THE PERSON HAD TO BE ON THE PHONE TO COMPLETE THE RENTAL AGREEMENT. THE PERSON COULDN'T TAKE A CREDIT CARD THAT WAS USED TO SECURE THE TRAILER. I WILL NOT NEVER TELL PEOPLE TO USE THIS LOCATION
Michelle DIt was towed from my son's house after it was emptied on Sunday. I'm being made to answer these questions about the clear spring facility and we didn't get to use it
CHRISTINA LI sound like the complaining guy but they didn’t know what to do with the trailer when I tried to drop it off, said “ that guy isn’t here” I had to call customer service to get permission to leave it there
JAY HThanks!
Daniel A