Attendants had no knowledge of uhaul pricing and procedures. Also they could not communicate as they did not speak English.Richard M.
Customer Reviews for I-69 Truck Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would provide a heads up on the process of returning the vehicle. I had no clue about the process so I locked the truck, dropped the contract and keys in the box. About 5 minutes after I checked the email and realized I had to do something online. We had to drive back to take pictures. Problem was I already locked the truck. I did the best I could in confirming I took care of the truck, just wish when I rented it I knew.Paul K.
Have help at store..Damaris V.
A little more costumer helppeter E.
Initial confirmed order listed my insurance as being $16.00 â€œsafemoveâ€ but the cheapest insurance option was $32.00. Also had placed the order three weeks prior for getting the truck in New Baltimore, MI but was called two days before my move saying the only one available was a half an hour awayJacob G.
Customer did not leave a comment.JAMIE M.
Customer did not leave a comment.Julio R.
Have working equipment ready at pickup point .Jameskevin W.
No one know what to do for a drop off and asked us to just leave the keys and walk away. No, checking fuel level or mileage or inspecting the truck for damage. Wew we're so not comfortable with that. Ended up calling the company and doing a check out over the phone. Either switch to a "drop-box" type drop off so people are expecting that or change your hours to when you will actually be there to do business. There are enough U-Haul locations in the area we will definitely be going somewhere else next timeJordan B.
No one should give these guys business at all! I stood there for well over an hour trying to rent a uhaul trailer that I already reserved online. Should not be that hard. Who ever is the manager of this place needs to do their job and train the employees how to work the uhaul system! I have rented a trailer twice there and both times the employee had me waiting and they had no idea how to use the uhaul system at all! Manager needs to train the employees if he wants to do uhaul. Because now I will go else where to rentPatrick W.
Customer did not leave a comment.Anthonyfrancis T.
Very happy wirh service.Nicole A.
It was basically a gas station in the middle of nowhere. I had to drive an hour outside of Detroit because UHaul tried to rent me a trailer in downtown that was apparently never returned and according to the clerk at that store, UHaul knew this but rented it to me anyways. This delayed my travels by almost 4 hours. The clerk didn't know what he was doing and I had to hook the trailer up all on my own. The trailer was old and very rusty. Most of the rust was surface but there were severe rust holes in a few places. The ramps did not operate properly when I put my car onto the trailer. I had my tow vehicle on level ground, turned off, in park, with the parking brake on. While driving my car onto the trailer, the right ramp came out of the trailer and dropped to the ground. My car was less than an inch from being dropped onto the trailer / road and doing severe damage to both the car and trailer.Paul G.
This place doesn't know what their doing Not a good place to deal withSHARON F.
Well the owner of the uhaul or whoever the people are that takes care of it needs to be a little more friendly then ask question then take off in the middle of the answer. And take off the 15.00 back sign inside the trailer if they werent planning on giving 15.00 back for a clean trailor after returning itLindsey K.
The wait time was long and the staff was somewhat disorganized.Deano M.
Running a truck stop and a uhaul is too much for one person. It took an hour to get the equipment. Filling out the forms online was a waste. She had to ask for all the information and put it in the computer again.Dennis S.
I drop the rental truck off 1 day early at 1pm. No one there had access to the U-Haul system so they copied my paper work and wrote on it the time I returned and said that Mo would be in tomorrow and process the return. I was so concered about that process that I took a picture of the rental truck in their parking lot to prove that it was returned.Crystal D.
Had to retrieve own furniture blankets from back room .. very unprofessional in many aspectsAmy B.
Customer did not leave a comment.Lewis R.
Customer did not leave a comment.Colton L.
Check in took nearly a half hour. The clerks struggled to compete the transaction both in the beginning and end of the rental. They did not explain anything. I thankfully habe rented a uhaul before and knew things. I will not rent from this location again.Holly W.
I rented a car hauler for local use, rented at 830 am returned 6:30 pm. When I returned the car hauler, the attendant didn't know how to return equipment so he left a note for the day attendant who came in the following day. He charged me for a 2 day rental. I called him the same day when the charge posted to my card and he stated he was going to refund the extra day that was charged. Still no refund.Kelly S.
It was very difficult finding the drop off location. It would greatly improve matters if the drop off location had a sign posted outside identifying it as a UHAUL location. As I was new to the relocation area I had to ask three different times in order to locate the return location on the backside of a gas station.gerry P.
Customer did not leave a comment.Rebecca E.
Nothing. Easy fast transaction.richard W.
The man we rented the trailer from was extremely rude and inconsiderate. He did not help us load it I hurt my back doing it and because I was a couple hours over the time he charged me for another full day. I will never recommend anybody to this location and this man shouldn't be allowed to even have a U-Haul service at his gas station. I'm extremely dissatisfiedMark M.
My pick up took a little more time than I expected. I had filled out all the information online and she had to re-enter some of it when I arrived. I think the staff should be a little bit more knowledgeable on the UHAUL equipment. I called and stopped by before I picked the trailer up to inquire what size ball hitch I needed. No one knew and didn't know who to ask. When I dropped it off the guy that was there didn't feel he needed to check the trailer before I left (if I damaged it etc.), he was to busy talking on the phone. I did want to tell him that the lights on the trailer never worked for us. Other than that we had a good experience with the trailer and the price was great for what we needed.KELLIE L.
Please either get this location some training, or better computer equipment. I've rented here 3 times and every time it takes 45min to print documents for me to sign. This time I even did everything online including express check in. Still took over 40 minutes to get paperwork and on the road. I will NEVER rent from this place again.Robert P.
You need to screen who's getting the information for this service.Do not ask for an extra phone number, I gave my wifes, first time ever and she got inappropriate texts. She immediately called me and asked who I had given my phone number to, this was the only place that would have access to it! She is NOT happy and we probably won't use your service again!Terrence G.
Customer did not leave a comment.Anthony E.
Customer did not leave a comment.Bronze W.
SEND SOME WHERE ELSE. OVER CHARGED ME DIDNT GET BAD DEPOSIT THAT WAS PAID VERY UNPERFESTIONALjason H.
The return was fast and easy as it should be!!John R.
Customer did not leave a comment.Ashley S.
Customer did not leave a comment.Frank A.
Customer did not leave a comment.chuck W.
We got there for a reservation at 11:30 on a Sunday at the Kimball location nobody was there we had to try to figure out what to do then drive 20 minutes out of our way to pick up another truck which we had to wait an hour to get it because the guy didn't have good internet so we lost two hours of packing timerichard T.
This guy was very rude he was calling the lady that was helping him names the B word the F word because he didn't know what to do he would not help me unhook I will never do business with them agian lazy and incompetent very sad!!!!!Jack C.
Customer did not leave a comment.john F.
Much confusion drop off location and rate. Both differed from internet quote and still don't know what I am being charged. Customer rep said she was cutting $50.00 off because of mistake by dispatch.Dennis S.
Customer did not leave a comment.Edwin W.
Fuel level was off by more than a 1/4 tank, milage was off by approximately 45 miles, an inexperienced customer like myself didn't confirm these items before I left the lot.Keben B.
Don't like to not be helped with getting the truck. It's at a truck stop with one attendant. He was busy with his customers. Not a very good thing for u haul.michelle R.
Person working did not know how to work computer.Laurie H.
Very friendly, very patient, and professional.heather H.
Customer did not leave a comment.SAMANTHA H.