Don't charge $100 cleaning fee for a dirty floorboard. The U-haul dealer is charging too much for this service. The dealer was not at the location at 1:29pm to take possession of the rental. I will be disputing the charges unless the cleaning charge is credited.Daniel F.
Customer Reviews for In And Out Tax & More
(U-Haul Neighborhood Dealer)
Gretna, LA 70053
(Across the street from RaceTrac gas station on Lafayette St)
Services at this Location:
- Mon–Tue11 am–2:30 pm
- Thur–Fri11 am–2:30 pm
Special Operating Hours
- 5/30/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Learn some compassion and understanding!Kyle S.
I hate how they did me at this location. I had to self service myself in to a truck and they gave me the wrong truck and size they charged me $99 for the truck and another day on my rental after I was told that I can keep it for 24 hrs cause they made a mistake on my rental. The location manger is very rude and keep hanging up the phone in my face and was getting smart day that they gave me the wrong truck and that I needed to bring that truck back when it wasn't my fault that I had that truck and not my truck I ordered from the jump. So I might not be renting with y'all anymore cause I got treated wrong when it wasn't my fault. I had to put in 3 code for the lock to get the key and I didn't like what was going on. So I don't want my people to go through this with y'all like y'all did meSharon J.
Checked hours and scheduled pickup appointment on-line. NO ONE BOTHERED TO SHOW UP AT THE LOCATION! Call center person not only extremely RUDE and DISRESPECTFULL but hung up on us.Dan B.
They staff was so helpful this was the first location I've rented from where I didn't have any issues. In addition I didn't have to hookup my own equipment. When I go to the big locations they be so busy I usually hookup my own equipment. The lady said oh no that's my job. But being a man I wanted to help but she wouldn't let me. She also offered my water. I will always return to her.clint W.
It was the absolute worst experience! Plus y'all STOLE $150 from me saying that I didn't return keys that were IN THE TRUCK!! I'm sure I will never using uhaul again!LESHAY T.
Poor communication lack of concern for customers better phone service for that locationLatoya J.
Arrived to location at 2.25 for my 3 PM pickup and could not even enter the building. I called multiple times and was told that I would to wait outside (and it was raining) and they would come meet me at the front door at 3 PM. At 3 PM no one arrived and continued to wait. At 3:05 I called and no one picked up as it was technically after the office closed. So then I called the 1800 number and they told me the location is closed and asked why I had not arrived earlier. Overall not very good experience. Fortunately around that time someone showed up.Ashish H.
Customer did not leave a comment.Ryan T.
Customer did not leave a comment.Rick W.
Customer did not leave a comment.Mary S.
There was no one there to help with the trailer. I had to ask for help from another customer.JACQUELINE W.
Customer did not leave a comment.EDDIE F.
Everything went smooth and the staff was prompt and friendly. Truck was up to par and clean. No complaints.Jeffrey P.
Customer did not leave a comment.Sully R.
I only had trouble because the time to pick up was not changed in the computer so 24/7 did not work. Had to bug several people that morning.Keith B.
Customer did not leave a comment.Izella H.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!