Customer Reviews for In Towne Self Storage
(U-Haul Neighborhood Dealer)

174 reviews

200 N 9th Ave   Saint Charles, IL 60174

(331) 422-0269

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 5/19/2021: 10:00 am - 5:00 pm
  • 5/20/2021: 9:45 am - 5:00 pm
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(331) 422-0269

200 N 9th Ave
Saint Charles, IL 60174

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 5/19/2021: 10:00 am - 5:00 pm
  • 5/20/2021: 9:45 am - 5:00 pm
  • 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very informative, friendly and helpful

Sean N. 
Rating:
5.0

Great service by Cathy! Easy to work with!

KARAUGH C. 
Rating:
5.0

My only complaint is regarding the fuel program (which has now been thoroughly explained to me). I rented the vehicle and the paper work said 1/2 tank, when actually it was a line below 1/2 full. I brought it back very close to that line below 1/2, but got docked for a gas shortage... but was later reimbursed by the regional manager. I think there needs to be a better system here. I rent a lot of vehicles and have NEVER had an issue with the fuel tank. Again, I've had this all explained to me, but I still don't understand why you guys can't request the vehicles to come in with a full tank, and if it doesn't I know you'll charge a lot to repay that gas, which in turn your people could take it to the BP right across the street and fill it back up to FULL! It makes it so much easier. Enterprise uses the same system as you do, and I try not to rent from them for this reason... it's a pain arguing about gas. It's so much easier to just fill the tank! I know this sounds petty, but like I said, I rent a lot and I've seen this to be the case... just speaking from a veteran car renter position.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Pickup staff were very nice and facility was very good. Regarding the truck, they did not have the correct size I wanted, the tire sensor light was on the entire time, the truck was very noisy and drove quite bad.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN G. 
Rating:
5.0

The Best!!!! always helpful, easy moving in and out, clean, large loading indoors, great location, would strongly recommend them to anyone. Lou

Louise B.  |  Overall Experience 
Rating:
5.0

Staff was friendly and communicated well.

Ryan P. 
Rating:
5.0

Will definitely be renting from here again soon

ELLIOTT W. 
Rating:
5.0

The staff at inTowne are extraordinarily helpful. The facility is spotless. I would recommend them to anyone.

Steven S.  |  Overall Experience 
Rating:
5.0

Phenomenal value! Will gladly rent again and also spread the word!

Charles A. 
Rating:
5.0

The truck was not clean. The truck did not have a full tank of gas. The rear driver side tire was extremely low.

YURLESIA M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK O. 
Rating:
5.0

Cathy was awesome, super nice and helped with getting a bigger truck earlier than expected.

ROY C. 
Rating:
5.0

My situation was a little different. I thought I would need storage for a move from another state but as the articles that were coming kept diminishing they worked with me to keep reducing the size of the unit. All who work there are terrific.

Peggy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAN W. 
Rating:
5.0

checking in online was terrible took forever. It went on and on

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Excellent customer service from drop off location.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Friendly

NANCY C. 
Rating:
4.0

Fix the credit card terminal. Make paying for service and easy as you can.

SCOTT F. 
Rating:
5.0

They were great to work with. Very helpful and professional.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

See notes above. Very helpful in addressing minor problem that could've been worse without her practical & workable solution.

SALLY T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

easy, friendly, nice dog!

GREGG D. 
Rating:
5.0

Your doing fine.

STEVEN I. 
Rating:
3.0

The parking brake was awful.

JAMES M. 
Rating:
5.0

Much nicer than the other 2 storage places I’ve used in the last 20 years. This place always had time for my questions and needs. Thanks

hope l.  |  Overall Experience 
Rating:
5.0

Great experience! Thanks!

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN L. 
Rating:
5.0

Cathy McNally was very helpful and friendly and on point. If there's any room for improvement it's with the UHAUL APP and cleaning it up a little and making it a little simpler and faster for extra small move jobs. Otherwise I'd recommend and use this location/business again. Very, very satisfied for a first time user! Thanks

Peter T. 
Rating:
4.0

Cathy is very accommodating. We utilize several facilities throughout the week and this facility remains a “go to” when we are in the area.

Dena J. 
Rating:
5.0

The young man in the office was very helpful. It was a cold, snowy morning and he started the truck for me to warm it up and cleaned off the windows. Location was well maintained and welcoming. Plenty of room to maneuver too.

Corinne A. 
Rating:
5.0

Customer did not leave a comment.

BERNARD D. 
Rating:
5.0

Nothing...excellent experience.

John M. 
Rating:
5.0

Cathy and her team were incredible and made this process so easy. They even helped me rent a storage unit for the items that would not fit as part of our move. Wow, just amazing service. I could not be happier!

Austin D. 
Rating:
5.0

Customer did not leave a comment.

Nora D. 
Rating:
5.0

Great services

Tejas T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

I recently rented from another location. This building was superior to theirs, clean as a whistle!!! I joked that the young man could come clean my house, it was spotless! Also, your price per mile is much more reasonable than their rate was. Thank you for a great experience.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

isidro A. 
Rating:
5.0

The staff at this office are awesome and very helpful!! We will definitely come here again for all our Uhaul needs!! :)

Vanessa F. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

Tomasa R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Glenn K. 
Rating:
5.0

Customer did not leave a comment.

Huub K. 
Rating:
3.0

The horn didn't work and the person at the counter was rude and seemed confused and untrained. We rented the truck for two days and said it needed to be returned the next day.

James N. 
Rating:
3.0

The van I originally rented from Gills wasn't available, and the rep at that location suggested we try the one two blocks away because they'd have the van. We went there and they didn't have one either. Both locations only had one truck on site, and luckily I was able to get one. The system sent me a text saying I'd be getting a call but I missed the call (was busy moving in with my movers) and no voicemail or text or email was received to tell me my van wasn't available, so if you miss the call you have no clue what happened until you go to pick it up and find out last minute. There should be a better system.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Thumbs up. Make sure customers know to return the trucks to the back area of the building instead of the front lot.

Casey F. 
Rating:
5.0

Customer did not leave a comment.

JOSE JULIO G. 
Rating:
1.0

Hours ppsted said location opened at 9am waited until 9:30am and finally just left the trailer. If you're supposed to be open at 9am..then be there at 9am,,

Robert D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

Young man working at counter did not wear a mask and even walked out to the truck with my husband without a mask. Please remind employees that wearing a face mask in public is required especially in service positions that deal with the public.

Michael V. 
Rating:
5.0

3 rd rental in last 2 months, and treated exceptionally well every time.

murray S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Great friendly staff

Jeffrey C. 
Rating:
5.0

They are pleasant to deal with. A good experience.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Had a great experience, and the staff was very friendly and accommodating.

Bryan B. 
Rating:
5.0

What a smooth experience. Cathy and her team took great care of us. Highly highly recommended!!! Truck was clean/sanitized and ready to go. Paperwork was simple and straightforward. Love the Dropbox for the keys when the move is complete. Very convenient. Great job!

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
4.0

We really could've used the dolly and they never put the dolly inside the van. Made the move much tougher

Akshay P. 
Rating:
5.0

Very clean facility, comfortable waiting area & refreshments, very friendly/respectful staff

GREGORY W. 
Rating:
5.0

The employees at In Towne Self Storage are super friendly and helpful. It was a pleasure working with them! Keep up the good work!

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Trailer was dirty with leaves and screws Overall, a good experience though

Peter S. 
Rating:
5.0

I wish I could call her out by name but the girl working the weekend I rented my trailer was amazing. She was so helpful. Helped me change my rental and everything when the forecast turned to rain. She never seemed annoyed with my questions and changes. She was so friendly and helpful. My brother even went to pick up the trailer and said how helpful and friendly she was. They plan to start storing their trailer there! She is a huge asset to your company. Job well done!!

CHRISTOPHER N. 
Rating:
5.0

I rented 6 move blankets and was glad I did. The rate is very reasonable and they protected my furniture well during the move.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

I did not appreciate having to drive 40 minutes to pick up this trailer, especially as the U-haul store was 2 miles from my current address, which had 4 at the time. It's inconvenient and quite frankly, unacceptable, to have someone who reserved a trailer weeks before have to drive so far for something that is so close.

LISA P. 
Rating:
5.0

Cathy McNally at the Saint Charles site was amazing! She was so efficient and helpful! U haul is very fortunate to have her as an employee!!

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
4.0

It is EXTREMELY frustrating have to run around to different facilities to pick up the equipment you rented AND to find out the equipment you wanted is not at the preferred location and having to drive further to get and have those miles used against you. It has happened EVERY time I rent. The difference in rates based on pick up state too is awful!!!

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

The staff at Intown Storage and U-Haul are very friendly and accommodating. They truly do their best to help you figure out all of your moving and storage needs.

Grant B. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

All went well though ours was pretty simple.

Sena D. 
Rating:
5.0

Customer did not leave a comment.

Marty Z. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY Q. 
Rating:
1.0

The representative that assisted us was very rude. Thankfully there was a U-Haul Rep on the phone who spoke up for us when she tried to double charge us because that's the way she “runs her business” and didn't want to honor the $19.95 base rate. She shamed us for not purchasing the insurance and kept saying that if anything happened after hours, it was our responsibility even if it was on her property. That make me very uncomfortable. Very thankful for the gentleman on the phone named Brandon. Never going to this location again, and going to tell others not to as well.

TUSHAR B. 
Rating:
5.0

Customer did not leave a comment.

Jay T. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

My experience with this location was quite good. Kudos to Cathy. My overall UHaul experience was poor. It turns out that renting one way is essentially on a best efforts basis. I rented a 20' truck and was told at 3 pm the day before my 9 am reservation time that the pick-up location for the truck would be 60 miles away. When I called the Mendota, IL location to confirm the truck's availability as is required, I was told that she could not confirm because the truck was not there and the current user had until 3 pm (6 hours after my scheduled pick-up) to return it. To ensure certainty, I switched to an in town rental. A 20' truck was not available. The 15' that I got did not accommodate all of our stuff. Plus it required that we make a trip to return the truck that we had not expected to make. This is an unacceptable way to run a company. I would like to know how UHaul plans to make sure my experience does not happen to someone else. My number is 3127201631.

Gerard S. 
Rating:
5.0

The staff at In Towne were terrific! Very helpful, friendly and fair.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Beautiful well kept facility and super helpful staff.

Cathy M.  |  Overall Experience 
No reviews have been submitted for this location.

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