Customer Reviews for In Towne Self Storage
(U-Haul Neighborhood Dealer)

217 reviews

200 N 9th Ave   Saint Charles, IL 60174

(331) 422-0269

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(331) 422-0269

200 N 9th Ave
Saint Charles, IL 60174

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Nothing! This is a Fantastic location with great representatives who always have the truck that you've rented available.

VIRGINIA P. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

CLYDE B. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
4.0

I picked up the truck at about 9:30 pm. The location was pitch black and felt very creepy. I had to use my cell phone flashlight to see anything in the parking lot or around the building. When I returned the truck at about 11 pm, the place was lit up like a Christmas tree! It made the return a lot easier, and made me feel safer. Please make sure the outside lights are on when it is dark outside. It looked like a nice location when it was lit up.

Ryan R. 
Rating:
5.0

Nothing really that I can think of, great location friendly professional staff !!

THOMAS S. 
Rating:
5.0

Excellent service!!

JOHN D. 
Rating:
5.0

Everything was Fantastic! I received the size truck that I rented. It ran well without feeling like the suspension was off not the steering loose. I would Absolutely rent from there again!

VIRGINIA P. 
Rating:
5.0

We tried to do return by phone was unable to . need better internet service we had no choice to be charged $20fee . customer service was excellent

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL Z. 
Rating:
5.0

Friendly, efficient staff. Clean facility. Easy in and out.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

I can't think of any way to improve...this was the best customer service experience I have had in a long time. Really. They are so easy to do business with.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

The service, location, vehicle, etc were all great. The downside my reservation started at 9 am but U-Haul extended the trucks previous reservation to noon leaving me with few options to complete my move. Cathy at In-Towne was great and accommodating but she shouldn't have been put in that spot by UHaul. I made a reservation for a reason....so a truck was ready and waiting when I needed it. Simple.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Marie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

The App to pick up the truck is awful. Stood around waiting for it to “approve” me and lost time with hired guys Prices I was charged for extra miles are pretty steep as well

Michael A. 
Rating:
5.0

Thank goy

GARRETT P. 
Rating:
5.0

Very friendly, a pleasure to do business with.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Cliff C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
3.0

The cab had been sprayed with a strong deodorizer which was annoying.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

GEROULD O. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Caitlin R. 
Rating:
5.0

The staff here are amazing and wildly helpful. They go above and beyond

DELIA M. 
Rating:
5.0

Both the pick up and drop off locations were great. Very accommodating.

JON F. 
Rating:
5.0

Customer did not leave a comment.

JAMES Z. 
Rating:
5.0

The truck worked out great and the rental/return was simple.

Matthew K. 
Rating:
5.0

Easy process, employee was friendly and helpful. thanks!

KRISTOPHER H. 
Rating:
5.0

Kelsey is the Best!!! In TOWNE U-haul is the best U-haul rental place!!!

ELLIOTT W. 
Rating:
5.0

ABSOLUTELY PERFECT SMOOTH RENTAL RETURN - The women that helped with the return was phenomenal. THANK YOU !!!

Julie P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

The CSR was great.

TERRANCE G. 
Rating:
5.0

Exceptionally clean and efficient.

KEVIN R. 
Rating:
2.0

The web info sent did not provide code for pick up. Location had us waiting around and could not find the key to the van

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Haris K. 
Rating:
5.0

Very informative, friendly and helpful

Sean N. 
Rating:
5.0

Great service by Cathy! Easy to work with!

KARAUGH C. 
Rating:
5.0

My only complaint is regarding the fuel program (which has now been thoroughly explained to me). I rented the vehicle and the paper work said 1/2 tank, when actually it was a line below 1/2 full. I brought it back very close to that line below 1/2, but got docked for a gas shortage... but was later reimbursed by the regional manager. I think there needs to be a better system here. I rent a lot of vehicles and have NEVER had an issue with the fuel tank. Again, I've had this all explained to me, but I still don't understand why you guys can't request the vehicles to come in with a full tank, and if it doesn't I know you'll charge a lot to repay that gas, which in turn your people could take it to the BP right across the street and fill it back up to FULL! It makes it so much easier. Enterprise uses the same system as you do, and I try not to rent from them for this reason... it's a pain arguing about gas. It's so much easier to just fill the tank! I know this sounds petty, but like I said, I rent a lot and I've seen this to be the case... just speaking from a veteran car renter position.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Pickup staff were very nice and facility was very good. Regarding the truck, they did not have the correct size I wanted, the tire sensor light was on the entire time, the truck was very noisy and drove quite bad.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN G. 
Rating:
5.0

The Best!!!! always helpful, easy moving in and out, clean, large loading indoors, great location, would strongly recommend them to anyone. Lou

Louise B.  |  Overall Experience 
Rating:
5.0

Staff was friendly and communicated well.

Ryan P. 
Rating:
5.0

Will definitely be renting from here again soon

ELLIOTT W. 
Rating:
5.0

The staff at inTowne are extraordinarily helpful. The facility is spotless. I would recommend them to anyone.

Steven S.  |  Overall Experience 
Rating:
5.0

Phenomenal value! Will gladly rent again and also spread the word!

Charles A. 
Rating:
5.0

The truck was not clean. The truck did not have a full tank of gas. The rear driver side tire was extremely low.

YURLESIA M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK O. 
Rating:
5.0

Cathy was awesome, super nice and helped with getting a bigger truck earlier than expected.

ROY C. 
Rating:
5.0

My situation was a little different. I thought I would need storage for a move from another state but as the articles that were coming kept diminishing they worked with me to keep reducing the size of the unit. All who work there are terrific.

Peggy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAN W. 
Rating:
5.0

checking in online was terrible took forever. It went on and on

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Excellent customer service from drop off location.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Friendly

NANCY C. 
Rating:
4.0

Fix the credit card terminal. Make paying for service and easy as you can.

SCOTT F. 
Rating:
5.0

They were great to work with. Very helpful and professional.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

See notes above. Very helpful in addressing minor problem that could've been worse without her practical & workable solution.

SALLY T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

easy, friendly, nice dog!

GREGG D. 
Rating:
5.0

Your doing fine.

STEVEN I. 
Rating:
3.0

The parking brake was awful.

JAMES M. 
Rating:
5.0

Much nicer than the other 2 storage places I’ve used in the last 20 years. This place always had time for my questions and needs. Thanks

hope l.  |  Overall Experience 
Rating:
5.0

Great experience! Thanks!

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN L. 
Rating:
5.0

Cathy McNally was very helpful and friendly and on point. If there's any room for improvement it's with the UHAUL APP and cleaning it up a little and making it a little simpler and faster for extra small move jobs. Otherwise I'd recommend and use this location/business again. Very, very satisfied for a first time user! Thanks

Peter T. 
Rating:
4.0

Cathy is very accommodating. We utilize several facilities throughout the week and this facility remains a “go to” when we are in the area.

Dena J. 
Rating:
5.0

The young man in the office was very helpful. It was a cold, snowy morning and he started the truck for me to warm it up and cleaned off the windows. Location was well maintained and welcoming. Plenty of room to maneuver too.

Corinne A. 
Rating:
5.0

Customer did not leave a comment.

BERNARD D. 
Rating:
5.0

Nothing...excellent experience.

John M. 
Rating:
5.0

Cathy and her team were incredible and made this process so easy. They even helped me rent a storage unit for the items that would not fit as part of our move. Wow, just amazing service. I could not be happier!

Austin D. 
Rating:
5.0

Customer did not leave a comment.

Nora D. 
Rating:
5.0

Great services

Tejas T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

I recently rented from another location. This building was superior to theirs, clean as a whistle!!! I joked that the young man could come clean my house, it was spotless! Also, your price per mile is much more reasonable than their rate was. Thank you for a great experience.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

isidro A. 
Rating:
5.0

The staff at this office are awesome and very helpful!! We will definitely come here again for all our Uhaul needs!! :)

Vanessa F. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

Tomasa R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Glenn K. 
Rating:
5.0

Customer did not leave a comment.

Huub K. 
Rating:
3.0

The horn didn't work and the person at the counter was rude and seemed confused and untrained. We rented the truck for two days and said it needed to be returned the next day.

James N. 
Rating:
3.0

The van I originally rented from Gills wasn't available, and the rep at that location suggested we try the one two blocks away because they'd have the van. We went there and they didn't have one either. Both locations only had one truck on site, and luckily I was able to get one. The system sent me a text saying I'd be getting a call but I missed the call (was busy moving in with my movers) and no voicemail or text or email was received to tell me my van wasn't available, so if you miss the call you have no clue what happened until you go to pick it up and find out last minute. There should be a better system.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Thumbs up. Make sure customers know to return the trucks to the back area of the building instead of the front lot.

Casey F. 
Rating:
5.0

Customer did not leave a comment.

JOSE JULIO G. 
Rating:
1.0

Hours ppsted said location opened at 9am waited until 9:30am and finally just left the trailer. If you're supposed to be open at 9am..then be there at 9am,,

Robert D. 
Rating:
5.0

Beautiful well kept facility and super helpful staff.

Cathy M.  |  Overall Experience 
No reviews have been submitted for this location.

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