Your app is probably the worst I've ever used. The Uhaul location was fine but since the god-awful app was needed to pick up the van, I probably won't use them again only for that reason. Maybe the creators should be required to use their app to access their vehicle every day so they could have the same experience that they created for their customers.
Darrell S
Customer Reviews for Idaho Coffee Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person at the drop off was helpful and friendly.
Kyle CGrade road entrance from Chubbuck Road. Pretty major dip for a trailer
Brad BGreat costumer service!
Mauricio HNot happy with U-Haul corporate. I rented a 10’ truck as it would fit in the location I was moving from. Two days before pickup I receive a call telling me that they could not locate a 10” truck. Had to get a 15’. At the location to pick up truck, there sits in the lot a 10 ‘ truck. I drive down the road less than a mile, pass another U-Haul dealer, there sits a 10’ truck. I made my move. Both 10’trucks remained parked there all day. Scammed into a bigger truck that did not help me at all, when there were 10” trucks available. I’ll use Penske next time!!!!!!’nn
Mike BJoe was awesome and I felt went above and beyond to accommodate an early unscheduled pickup, accommodating to my lack of knowledge in the rental pickup process and helpful in the return process. Thanks again!
Erik HThis location was very friendly and attentive. Very happy with the service recieved.
David R