Excellent customer service by Ms. Linda Sherman. She went over and above for us.Enrica P.
Customer Reviews for Ideal Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRADLEY STEPHEN H.
Customer did not leave a comment.Bradley H.
Linda was very sweet and knowledgeable. Great service.DANIEL Y.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.DAVID P.
Woman working there was rude . Not helpful at all. I ordered my truck at an another location closer about 3 weeks prior. And was sent to this location 15 miles or so away. Needed assistance and person at pickup was not willing to help.the hours are not convenient. Went back to original location and they were willing and able to help me. Don't recommend the Ennis location.MARY G.
Customer did not leave a comment.Valeria D.
Customer did not leave a comment.James P.
Great experience and wonderful customer care.MATHEW B.
Customer did not leave a comment.valeoia D.
Maybe give me the right uhaul at the right location so I don't have to waste time driving all across town trying to find the missing uhaul. It was a terrible experience. I also had to drive 25 miles out of my town that has uhaul to get a uhaul. THIS WAS A TERRIBLE EXPIERENCE. PENSKE IS BETTER. All the people at the storage facility were nice. Uhaul themselves sucks.ZACHARY M.
This comment is for UHaul reservation not the Ennis location. Honor the location picked when renting the truck. Do not call the day before to Cindy and tell the customer they have to go to another town or not have a rental. I rented the truck 30 days in advance so this wouldn't happen.Keith C.
I asked for customer service to contact me still have not received a call.CHARMAINE C.
The lady that runs this facility was very polite and helpful. The man that works there was also nice and helpful. It was a fast and easy experience renting a uhaul from here.TERRANCE B.
Customer did not leave a comment.Gabriel D.
Customer did not leave a comment.CARLYLE L.
Again no complaints with the pick up and drop of locations just uhaul in general.Candice N.
Ideal Storage is fine, I'm not happy with Uhaul in general and wont use again. If you don't have truck in town I requested, give me what you have (this is what I've experienced in past). Instead I got sent to get a truck over 20 miles away and then had to pay an exorbitant amount for mileage. Not happy with UhaulLEO G.
I really appreciate Linda and all that she does to make the rental process so easy. She was very helpful at the pickup with making certain all connections were correct and safe. When it came time to drop off the trailer she stayed after closing...now that is superior customer service. Thank you Linda.BRENT E.
Great serviceSHEILA D.
No improvement needed. The customer service and professionallism was outstanding. I was there like 3 minutes. Super fast service.GERMAN M.
The ladies was great and kind and niceSAMUEL DWINE W.
Customer did not leave a comment.ANDREW F.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.Jenifer S.
Customer did not leave a comment.SHAMICA B.
Easy drop off.steven D.
Customer did not leave a comment.Tyler L.
Better serviceFelix M.
Customer did not leave a comment.TERRI B.
You have a young lady working there by herself named Patty. She was a perfect professional while renting me a car hauler. After I got my car loaded I could not get the front tire ratchet tie downs to work because they were in desperate need of some WD-40 lube. Patty was outside at the time helping others and came by to me and after a few minutes that girl got them both working and secure! And it was 50 degrees outside! I'm 6 foot 3 and weight 235 pounds and lift weights for a hobby and know my way around cars, trucks and trailers and Patty kicked my ass! You got a great pro working for you U-Haul I hope you appreciate her as much as I do. She's made me a lifelong customer because of her professionalism and her skills. Thanks Rick in TexasRick J.
I was supposed to return the truck on Sunday, Dec 20th. The uhaul app, email links, nothing would work to do the after hours check in. I called the uhaul number 3 times over a few hours and was on 30 min hold each time. Could never speak to someone about where to return. When pulling up my reservation number, it told me my return was due Tues Dec 22nd. I finally got a text from uhaul Monday with the return location. I returned it Monday around 4:45pm and the center was closed. I received an email the following day with a charge for keeping the truck an extra day. I want my money back. The website is useless and cost me more money when it wasn't my fault!Janice N.
Customer did not leave a comment.MICHAEL H.
The staff was excellent and very helpful!Brian R.
Excellent service and personalBob B.
Customer did not leave a comment.Araceli H.
No hassle rental process and polite staff! Thank you!Casey F.
Found the check-in person to be very friendly and accommodating.Doug S.
To expensive for just one way tripFRANCISCO G.
Customer did not leave a comment.Lee M.
Customer did not leave a comment.Brian S.
very professional and pleasant to talk withVictor N.
We did the after hour self return. Very convenient drop-off location.Vickie K.
Customer did not leave a comment.Tony H.
Customer did not leave a comment.Keith S.
Horrible customer service. RUDE over the phone when calling about concerns.Stephen H.
Customer did not leave a comment.Kris D.
The truck cab smelled of body odor!!tommy A.
Very nice ??PAM G.
Customer did not leave a comment.Cody H.
Customer did not leave a comment.NATHAN C.
Customer did not leave a comment.Clayton S.
Customer did not leave a comment.Jeff E.
Customer did not leave a comment.Terri B.