Customer Reviews for Ideal Self Storage
(U-Haul Neighborhood Dealer)

125 reviews

2312 N Preston St   Ennis, TX 75119

(972) 330-4886

Hours

  • Mon–Sun
    11 am–3 pm
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed

Services at this Location:

Contact Us

(972) 330-4886

2312 N Preston St
Ennis, TX 75119

Services at this Location:

Hours

  • Mon–Sun
    11 am–3 pm
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a great experience with U-Haul! The truck was in great shape, reliable and running well. I had no problems with the truck, and the lady at the pick-up place was friendly and helpful. I am so grateful that you maintain your trucks as well as you do. Thank you.

tim E. 
Rating:
4.0

Maybe a sign in the parking area indicating where the drop box is. Otherwise very easy drop off

Ashley S. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

No suggestions!

Darren D. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

jose S. 
Rating:
5.0

Customer did not leave a comment.

Catrice B. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

Reginald C. 
Rating:
3.0

I had pre-paid for my truck, a furniture dolly, an appliance dolly, and 3 dozen furniture pads. When I arrived at the location, they did not have any furniture pads.

Nathaniel M. 
Rating:
5.0

It's was more miles on the cargo van then I used.

MAIA G. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Jodi L. 
Rating:
5.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

Great experience

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Javier M. 
Rating:
3.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Zackery U. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Trailer parking was horrible. If it can be rearranged that'd help with people trying to drop trailers and the traffic in and out of the gate.

Jacob T. 
Rating:
5.0

No improvements necessary. I had a pleasant experience and the Mr who helped me was excellent. Sorry i forgot his name.

Sheena W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Linda is the best!

Darrell T. 
Rating:
1.0

Customer did not leave a comment.

cristi K. 
Rating:
5.0

Linda is great!

Darrell T. 
Rating:
5.0

Customer did not leave a comment.

Quentin P. 
Rating:
3.0

No one was on site to help, had to play phone tag to get help. Extremely frustrating. Also, the truck was clean, but reeked of cigarettes! Truly, it was nauseating.

Kelly E. 
Rating:
5.0

Customer service was above and beyond excellent. A great experience and I will be coming back for any future UHaul needs.

Karee T. 
Rating:
5.0

We reserved a trailer at Ennis feed and it wasn't available when we went to pick it up. Ideal had what we wanted and we didn't lose time on our plans.

timothy L. 
Rating:
5.0

NA

ROCKY S. 
Rating:
5.0

Linda Sherman went above & beyond to make our moving experience go smoothly!!!

John M. 
Rating:
5.0

Customer did not leave a comment.

Harry G. 
Rating:
5.0

Customer did not leave a comment.

Mary V. 
Rating:
4.0

Customer did not leave a comment.

deborah G. 
Rating:
3.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Armando H. 
Rating:
5.0

Customer did not leave a comment.

Candice P. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Customer did not leave a comment.

Wyndi D. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Process was seamless. Staff at the pick up and drop off locations were very helpful.

Severiano O. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
2.0

Take control of situations, not just put it on uhaul.

STACY Y. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Very helpful and we in and out in record time.

Allison B. 
Rating:
5.0

Felt like $19.95 special wrap on the van was deceptive, since only applied to a truck rental. Should have wrapped a truck instead. Blame U Haul for that and certainly not the rental office. They were outstanding in service and courtesy. They deserve praise!

mike M. 
Rating:
1.0

The uhaul truck needed a front end alignment and the breaks was bad also

Lakeisha R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
2.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Linda is great! I've used this UHaul location twice and both times, I was so impressed with Linda's outstanding customer service. I am so glad they are in Ennis and highly recommend them.

TERRI B. 
Rating:
5.0

Friendly professional staff.

William F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

PHYLESHA L. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

We could not use our iPhone for the 24/7 checking in but it all Worked at

Michael G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

VALERIA D. 
Rating:
5.0

Customer did not leave a comment.

SUNNY K. 
Rating:
3.0

Customer did not leave a comment.

Rickey B. 
Rating:
5.0

Outstanding

tonne K. 
Rating:
1.0

The vehicle was not clean and did not have a full tank of gas and also once I started driving it it sounded really loud and I could smell exhaust coming into the cab I had a headache the whole time I was driving it and the check engine light came on and went back off so I was afraid I wouldn't even make it back the lady was nice and the U-Haul office but didn't tell me about where the drop off box was for me to drop the key so I had taken it back Sunday night but couldn't find the box so had to come back Monday morning to bring the key back I just feel like this vehicle needs some major work done on it before anybody else takes it out it was one of the worst experiences I've had driving anywhere we couldn't even hear each other's talk when we were trying to drive the vehicle and the mirrors on the side vibrated so bad you couldn't even get over because you couldn't see out the mirrors they were shaking so bad I brought it back with more fuel than I left with it in and also cleaner than it was when I picked it up. I just don't feel like I should have to pay full price for a vehicle didn't run properly.

Lelana Ann K. 
Rating:
5.0

Customer did not leave a comment.

Sheryl C. 
Rating:
5.0

Excellent customer service. Person helped me during their non-working time. Nice people...

Sathya A. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Online booking was difficult but manager at facility was very helpful and friendly.

Anita W. 
Rating:
5.0

Excellent customer service by Ms. Linda Sherman. She went over and above for us.

Enrica P. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Linda was very sweet and knowledgeable. Great service.

DANIEL Y. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
1.0

Woman working there was rude . Not helpful at all. I ordered my truck at an another location closer about 3 weeks prior. And was sent to this location 15 miles or so away. Needed assistance and person at pickup was not willing to help.the hours are not convenient. Went back to original location and they were willing and able to help me. Don't recommend the Ennis location.

MARY G. 
Rating:
4.0

Customer did not leave a comment.

Valeria D. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Great experience and wonderful customer care.

MATHEW B. 
Rating:
3.0

Customer did not leave a comment.

valeoia D. 
Rating:
5.0

Maybe give me the right uhaul at the right location so I don't have to waste time driving all across town trying to find the missing uhaul. It was a terrible experience. I also had to drive 25 miles out of my town that has uhaul to get a uhaul. THIS WAS A TERRIBLE EXPIERENCE. PENSKE IS BETTER. All the people at the storage facility were nice. Uhaul themselves sucks.

ZACHARY M. 
Rating:
5.0

This comment is for UHaul reservation not the Ennis location. Honor the location picked when renting the truck. Do not call the day before to Cindy and tell the customer they have to go to another town or not have a rental. I rented the truck 30 days in advance so this wouldn't happen.

Keith C. 
Rating:
5.0

I asked for customer service to contact me still have not received a call.

CHARMAINE C. 
Rating:
5.0

The lady that runs this facility was very polite and helpful. The man that works there was also nice and helpful. It was a fast and easy experience renting a uhaul from here.

TERRANCE B. 
Rating:
3.0

Customer did not leave a comment.

Gabriel D. 
Rating:
5.0

Customer did not leave a comment.

CARLYLE L. 
Rating:
3.0

Again no complaints with the pick up and drop of locations just uhaul in general.

Candice N. 
Rating:
3.0

Ideal Storage is fine, I'm not happy with Uhaul in general and wont use again. If you don't have truck in town I requested, give me what you have (this is what I've experienced in past). Instead I got sent to get a truck over 20 miles away and then had to pay an exorbitant amount for mileage. Not happy with Uhaul

LEO G. 
Rating:
5.0

I really appreciate Linda and all that she does to make the rental process so easy. She was very helpful at the pickup with making certain all connections were correct and safe. When it came time to drop off the trailer she stayed after closing...now that is superior customer service. Thank you Linda.

BRENT E. 
Rating:
5.0

Great service

SHEILA D. 
Rating:
5.0

No improvement needed. The customer service and professionallism was outstanding. I was there like 3 minutes. Super fast service.

GERMAN M. 
Rating:
5.0

The ladies was great and kind and nice

SAMUEL DWINE W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
4.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Jenifer S. 
Rating:
5.0

Customer did not leave a comment.

SHAMICA B. 
Rating:
5.0

Easy drop off.

steven D. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
2.0

Better service

Felix M. 
No reviews have been submitted for this location.

Additional Services at this Location

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