TERRI B.
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Customer Reviews for Ideal Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ideal Self Storage
Rick J.
You have a young lady working there by herself named Patty. She was a perfect professional while renting me a car hauler. After I got my car loaded I could not get the front tire ratchet tie downs to work because they were in desperate need of some WD-40 lube. Patty was outside at the time helping others and came by to me and after a few minutes that girl got them both working and secure! And it was 50 degrees outside! I'm 6 foot 3 and weight 235 pounds and lift weights for a hobby and know my way around cars, trucks and trailers and Patty kicked my ass! You got a great pro working for you U-Haul I hope you appreciate her as much as I do. She's made me a lifelong customer because of her professionalism and her skills. Thanks Rick in Texas
Janice N.
I was supposed to return the truck on Sunday, Dec 20th. The uhaul app, email links, nothing would work to do the after hours check in. I called the uhaul number 3 times over a few hours and was on 30 min hold each time. Could never speak to someone about where to return. When pulling up my reservation number, it told me my return was due Tues Dec 22nd. I finally got a text from uhaul Monday with the return location. I returned it Monday around 4:45pm and the center was closed. I received an email the following day with a charge for keeping the truck an extra day. I want my money back. The website is useless and cost me more money when it wasn't my fault!
Brian R.
The staff was excellent and very helpful!
Bob B.
Excellent service and personal
Casey F.
No hassle rental process and polite staff! Thank you!
Doug S.
Found the check-in person to be very friendly and accommodating.
FRANCISCO G.
To expensive for just one way trip
Victor N.
very professional and pleasant to talk with
Vickie K.
We did the after hour self return. Very convenient drop-off location.
Stephen H.
Horrible customer service. RUDE over the phone when calling about concerns.
tommy A.
The truck cab smelled of body odor!!
PAM G.
Very nice ??
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