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Marko A
Customer Reviews for Ideal Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people there and they helped us out so much. Using them again in a couple days. Great Experience
Christopher PGreat customer service!
Saturnino VNothing needed improvement…
Billy TMy truck rental process went as expected. Should I ever have the need for a Uhaul in the future, I will use Ideal Self Storage again.
Virginia SOverall 8 of of 10.
BERNADETTE JGreat local service.
Luke CNo improvements. The attendant was very thoughtful and helpful. Give her a raise. farmerjoe
Joe Dfriendly excelent service, pleasure to business with this location
WILLIAM CIf all your locations have this type of service you would do well to copy this location Linda Sherman was the difference.
Robert SLinda Sherman was wonderful, she knew I was in an awful situation and she just made me feel so good. Very professional, kind, and went over and beyond what was expected. Thank you Linda. If I should, (I hope and pray I don't) ever need the use of a u-haul truck again, it will be with this company, and Linda!
Diana DEasy drop off. Staff helpful and friendly.
Glenda VLady on staff last weekend was very professional. Bathroom and instide building were very clean.
Sharia RBig thank you for the lady that helped me, so accommodating when I needed to swap trailers
April GTake the money out after it’s returned charged 450 dollars ridiculous
Colton NExcellent office staff with considerable knowledge of the requested equipment rental and therefore I would recommend this facility to friends and neighbors.
Gary KIt was easy to find with a plenty large enough parking area fornthe truck. I did and early drop off and checked in remotely so i did not get the pleasure of interacting with one of the employee's
ARIK GTwo wins in a row. She was very courteous and accommodated us on a Sunday on a holiday weekend.
Ronald CEmployee needs better attitude
JOSE ZThanks for helping on short notice
Alan BNo opportunity to clarify procedure.
Janet KAbsolutely nothing, they stayed open passed hours for me to retrieve my truck, even after being an hour late.
aloysius gFast and efficient drop off.
Adam GMs Sherman is exactly what a rare user like me truly needed. She is a professional that you can only hope to do business with.
Gene KProfessional and friendly service. They were helpful. I’ll rent at this location next time
Ufuk SGreat couple working location. Friendly and helpful
Kevin HThe lady was SO nice!! True asset to your company
JAMES HGreat experience!
Alfredo GThe place in Ennis opened at 11am. I spent two hours there checking out, then adding the Auto Transport, then loading my car. The place completely destroyed my schedule. As a result, we didn't finish loading the truck until 1am. We were extremely tired to drive the truck on the road. Just because the owner likes to sleep late.
frankion bI was just plan lied too about the rate of the rental. I was given the local day rate even though I plainly stated that I was going one way almost 100 miles away. When I questioned the bill I was told that it would be adjusted when I delivered it to the drop off place. Of coarse there was no adjustment made. Had I been given the real rates I probably would not have rented the trailer. I will never use Haul again and will recommend anyone I know not to use them. You can improve the service by not iieing to clients!!
bruce jThey were amazing and said uhaul has canceled one of their customers orders when they had the truck, so uhaul needs to get the cooperate side of things fixed and send emails, not a text that a call should come. It's not 1995.
Adam HI had a great experience with U-Haul! The truck was in great shape, reliable and running well. I had no problems with the truck, and the lady at the pick-up place was friendly and helpful. I am so grateful that you maintain your trucks as well as you do. Thank you.
tim eMaybe a sign in the parking area indicating where the drop box is. Otherwise very easy drop off
Ashley SNo suggestions!
Darren DI had pre-paid for my truck, a furniture dolly, an appliance dolly, and 3 dozen furniture pads. When I arrived at the location, they did not have any furniture pads.
Nathaniel MIt’s was more miles on the cargo van then I used.
MAIA GGreat experience
Donna BTrailer parking was horrible. If it can be rearranged that’d help with people trying to drop trailers and the traffic in and out of the gate.
Jacob TNo improvements necessary. I had a pleasant experience and the Mr who helped me was excellent. Sorry i forgot his name.
Sheena WLinda is the best!
Darrell TLinda is great!
Darrell TNo one was on site to help, had to play phone tag to get help. Extremely frustrating. Also, the truck was clean, but reeked of cigarettes! Truly, it was nauseating.
Kelly ECustomer service was above and beyond excellent. A great experience and I will be coming back for any future UHaul needs.
Karee TWe reserved a trailer at Ennis feed and it wasn't available when we went to pick it up. Ideal had what we wanted and we didn't lose time on our plans.
timothy lNA
ROCKY SLinda Sherman went above & beyond to make our moving experience go smoothly!!!
John MProcess was seamless. Staff at the pick up and drop off locations were very helpful.
Severiano O