Customer Reviews for IFixNC
(U-Haul Neighborhood Dealer)

378 reviews

322 US Hwy 70 W Westbrooke Plaza   Havelock, NC 28532
(In the Westbrooke Plaza)

(252) 444-2007

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 1 pm - 4 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(252) 444-2007

322 US Hwy 70 W Westbrooke Plaza
Havelock, NC 28532
(In the Westbrooke Plaza)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 1 pm - 4 pm
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
4.0

Customer did not leave a comment.

Javier T. 
Rating:
3.0

Friendlier service! Location on confirmation email not the right address on the Apple phone. Agent was notified of the issue' total inconvenience and aggregating.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Krista C. 
Rating:
4.0

Customer did not leave a comment.

Betty A. 
Rating:
5.0

okay as is for me...

Abraham K. 
Rating:
2.0

The customer rep was not very knowledgeable. She gave us the wrong drop off location.

Marcie M. 
Rating:
4.0

I wish they opened earlier than 10am.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Tracey N. 
Rating:
2.0

Trailers are parked in tall weeds, young blond lady was very unfriendly and rude. She couldn't put her cell phone down long enough to do transaction.

Ronald B. 
Rating:
5.0

On the UHaul finder, it indicated this was the closest Uhaul to us. In speaking to a representative, she shared we could have dropped it off in New Bern, NC. This would have saved us so much time and money!

Rusty G. 
Rating:
5.0

Customer did not leave a comment.

NORMA B. 
Rating:
3.0

The truck was filthy. Had broken glass in the tailgate, finger smudges all over the dash, couldn't see out the windshield from it being so dirty. Mud on the doors and floors inside. Definitely wasn't sanitized for covid. We picked the truck up after hours and had no choice because we had other reservations we needed the truck for. We did return the truck completely washed inside and out. Someone was supposed to call us concerning a rate change but still have not been contacted.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Leonard C. 
Rating:
2.0

Went in the day before to make sure everything ok. Was told keys would be in bed of rental truck. Nothing said about lock box. Took about 30 mins to get online check in to complete. We were able to look in back of truck and there was no dolly. Had to wait an hour for store to open to get it. Ladie could care less that we had no dolly and had to wait an hour. Not impressed at all

VIRGINIA S. 
Rating:
5.0

Customer did not leave a comment.

Marquis A. 
Rating:
3.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

First time I rented a truck that already had a dolly and cargo blanket attached inside. I didn't need it but if I did this was nice idea and convenient.

Charles P. 
Rating:
2.0

Customer did not leave a comment.

Damian F. 
Rating:
5.0

Customer did not leave a comment.

Joelen R. 
Rating:
5.0

Customer did not leave a comment.

Kerry K. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
4.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

PERFECT SERVICE AND EQUIPMENT CANT BE BEAT

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Luke B. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN M. 
Rating:
5.0

You need to make sure what you were promised on your invoice is totally the same as what you're being charged on your debit/credit card because mine is totally different. I was charged more. Still trying to figure that out!

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

The agent(female) was very good, knowledgeable and courteous. No suggestions for improving service.

Robert T. 
Rating:
5.0

Amazing, great service, and the owner of the shop who helped book is absolutely fantastic!! Also quite the hottie! ?? I'll for sure be using them again.

Rebekah P. 
Rating:
5.0

Customer did not leave a comment.

Mercedes B. 
Rating:
4.0

Customer did not leave a comment.

Sharon S. 
Rating:
4.0

Good service

OSMEND G. 
Rating:
5.0

very slow

jerry M. 
Rating:
1.0

the girl working did not want to check our truck in and told us we had to do it online at pos.uhaul.net she had a very bad attitude and lied to us. I think she should be fired.

barbara U. 
Rating:
4.0

Customer did not leave a comment.

jerry B. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
4.0

The person was very helpful when I was checking in.

jerry B. 
Rating:
5.0

The actual UHAUL employee was not there and evidently had not been for 4 days. The computer guy that shares the office space had been renting and checking in rentals.He was very nice.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

Your U-Haul dealer failed to show up we needed to do a email contract over the phone with a representative The trailer was great we had no problem but your U-Haul rap absolutely sucks

Robert O. 
Rating:
1.0

Girl was clueless as to what to do. Owner wasn't there. She did make an attempt to check the truck in but we ended up doing the email app ourselves (which is what we started in the first place but she said she'd handle it....). We were there for a long time before we gave up on her. Waste of time. She was nice, tho. Just needs training I think.

jessica H. 
Rating:
5.0

the entire experience went very well. will use again

Kenny S. 
Rating:
5.0

Uhaul.com and who ever rescheduled me really dropped the ball. I signed up for the 24/7 truck share and it was confirmed by the person who called to reschedule me that the 26' truck I wanted was available and I could pick it up at 8 am using the truck share feature. After arriving at 745 I logged in and the site said I had to wait till 9. I called costumer service, after a 15 min wait the lady who answered transferred me. That line rang four times and then hung up. So I called again, 15 min later the rep answered and informed me that the 26' trucks were unavailable for truck share. So had originally uhaul confirmed the truck I wanted would be at the place a mile from my house, so I could walk and get it. The day prior I was rescheduled to 7 miles away and when I get there at 745 for an 8 o'clock, I can't get my truck until 9. By the way moving help was there at my house at 9. I'm very frustrated with the scheduling of my truck. The bright note, was the lady who worked at IFIXNC arrived to work 35 mins early and graciously helped me by opening early and setting me up with the truck before the store opened. I really appreciated her. I know an hour isn't that big of a deal, but having timelines and paying movers $100 an hour makes it a big deal.

KYLE R. 
Rating:
5.0

Customer did not leave a comment.

Dolores F. 
Rating:
4.0

I asked to rent from High Point to Morehead City, then was told to return the trailer to a location in Havelock, adding 30 minutes to the time to drop off as I drove past at least 3 other open U-Haul locaations

Reid M. 
Rating:
3.0

Customer did not leave a comment.

Alethea H. 
Rating:
5.0

Fantastic staff

Scott C. 
Rating:
1.0

They was not there the tow dolly I rented had issues with bars bent but seemed to tow ok. I was switched back uhaul three times and will not willing rent from this poorly run and operated national agency again.

Christopher M. 
Rating:
2.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Employee installed trailer wrong on my truck and resulted in damage to my truck...

Trenton B. 
Rating:
1.0

Way to much information is required to rent a trailer for 12hrs. a copy of my drivers license and credit card number is more than enough information to be held responsible for rental.

darion U. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Ms. Baker is awesome!

deontress M. 
Rating:
4.0

Customer did not leave a comment.

Jeffery F. 
Rating:
4.0

Customer did not leave a comment.

Sam P. 
Rating:
1.0

Attitude when we pulled up, I'm assuming because she was about to go on break and she couldn't because we came up to drop off the Uhaul . Had a attitude when told us to sweep the back and bring the dolly inside, and I wasn't going to drag it in when the other Uhaul rep put it in for me. Had a attitude when she had to drag it in but we brought it to the door. Poor customer service and not welcoming or sociable at all

Miranda W. 
Rating:
4.0

Have the fuel tanks full as in rental cars I lost over half of the fuel that I put in cause when I got the truck it had 5/8 a tank and when I turned it in it had almost 3/4 in the tank

Gary B. 
Rating:
5.0

Staff was very friendly and helpful.

Timothy D. 
Rating:
4.0

Some issues with the credit card machine when checking out. The girl that helped us was very thorough and helpful.

DONALD H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

This is where I was told to take it to, but they were closed. It was almost 30 miles there and that back. I came back and found a place that was only two miles from me, so I drove 60 miles for nothing. The lady at the place I returned the trailer to, said I could have just dropped it off. I wanted a receipt for dropping it off, so the first place did me no good anyways. I was NOT happy with Uhaul. I should have known better because this is the second time this has happened to me. The lady where I dropped the trailer at was very nice. I would deal with her any time.

David E. 
Rating:
1.0

At this third party location the only employee that was there was rude, rolled her eyes at me, told me she has back problems and slammed her pencil down when I asked her (the employee) to please just disconnect the trailer and take the 4x8 trailer hitch back to the lot she has set up for her U-Haul rentals. But she demanded I back it up into the spot, which is a task in itself to back a trailer up and not to mention stressful. This employee of this establishment also told me that she turns away customers and won't let me drop off their equipment if they can't back up the trailer into her designated spot. Rude and will never recommend that third party location. Unbelievable!

Delaney T. 
Rating:
4.0

Customer did not leave a comment.

Brett L. 
Rating:
5.0

I rented a 6 x 12 enclosed trailer, this size trailer should have a tongue jack, I'm a 6'1" man, fairly muscular, it was all the lady at the U-Haul rental agency and I could do to lift the tongue to hook it up. The tow vehicle is a Lincoln Navigator with a standard height trailer hitch ball. Lifting the trailer tongue aggravated an old back injury.

Amos P. 
Rating:
5.0

Customer did not leave a comment.

patrick T. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Customer did not leave a comment.

EUGENE G. 
Rating:
3.0

I wouldn't recommend it only because there was only one person working. It turned what should've been a 15 minute experience into an hour and a half experience. The woman working was extremely friendly but slow.

Isaac V. 
Rating:
4.0

Customer did not leave a comment.

Mac D. 
Rating:
5.0

Free beer.

Chris N. 
Rating:
5.0

Very Quick and easy rental. Reasonable price.

Gerald M. 
Rating:
3.0

The female working the morning we dropped the trailer was somewhat rude in the initial interactions but her attitude change in the end.

Adam C. 
Rating:
5.0

Overall great. See you next time IFIXNC!

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY T. 
Rating:
5.0

Everything was great, the people I dealt with at both locations were friendly and professional. I wish that the prices weren't so high when renting a trailer or dolly because then I would use them more often.

zachary S. 
Rating:
5.0

Had everything I needed. Staff was professional and friendly.

John F. 
Rating:
3.0

I had to drop it off in a muddy lot and had to manhandle the trailer to disconnect it with help from the attendant. There should had been a dolly to disconnect it from my truck.

Dennis B. 
Rating:
1.0

They were suppose to be open but were closed. No notice or anything stating to the public that they had closed early for whatever reasons. No dropbox for returned truck keys. Parking lot was not plowed or de-iced for customers coming in to rent vehicles. No answering machine or further aid for customers that came during their "working" hours.

BRITTANY C. 
Rating:
5.0

Customer did not leave a comment.

raymond V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
1.0

Bigger hassle than anything. There were no knowledgeable staff present and in the end cost us more. Will use U haul again but not this one.

Melanie N. 
Rating:
5.0

Great customer service!

Anthony R. 
Rating:
5.0

The truck was great, and so was the staff! It made the move very easy to do!

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

MILO H. 
Rating:
5.0

Awesome customers service. Felt very welcome there.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

brandon B. 
Rating:
5.0

Customer did not leave a comment.

TERRI M. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
2.0

I arrived on time even early to pick up my rental truck bc I had movers arriving and was on a set time frame. When I arrived computer issues took around 10 minutes to sort out before my reservation could be found, once it was and all paperwork was found the clerk couldn't find the keys to the truck anywhere. She searched for 30 minutes before they were found inside the truck. She called her boss several times but he didn't know where they were either. I was late arriving back to meet the movers and felt the whole transaction was very unorganized. I suggested to her early in the game checking the truck for the keys and she said keys were not to be kept inside the trucks. Finally after a half hour of looking she finally checked the truck and found them. Overall not a very good rental experience.

Shannon W. 
Rating:
3.0

None at this time.

ANGEL P. 
Rating:
3.0

The truck had no air conditioning. It was 90 degrees outside. My wife has asthma and the heat gives her breathing difficulties

Donia C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top