Customer Reviews for Friendly Pawn
(U-Haul Neighborhood Dealer)

718 reviews

322 W Main St   Havelock, NC 28532
(Off of the service road next to Hwy 70 just east of the post office)

(252) 447-2889

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 11/25/2021: Closed
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(252) 447-2889

322 W Main St
Havelock, NC 28532
(Off of the service road next to Hwy 70 just east of the post office)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 11/25/2021: Closed
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARVIN H. 
Rating:
5.0

Customer did not leave a comment.

Aurelia S. 
Rating:
5.0

Customer did not leave a comment.

Brianna A. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

CLELL G. 
Rating:
4.0

Customer did not leave a comment.

AAROND R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWANTHONY S. 
Rating:
3.0

One of the tire straps appeared to be dragged on the ground and was worn down. Made me anxious about using trailer. I did not see this until loading the truck after pick-up - would expect Uhaul to fix this or decommission equipment before renting out. Also had to request new wiring because harness when I picked up was worn from dragging on ground. Uhaul should check this before renting and having a customer request.

CHARLES Z. 
Rating:
3.0

Customer did not leave a comment.

PETER S. 
Rating:
3.0

Driver said that front end vibrated whenever he turned the steering wheel to right or left. The pickup building really needs to be cleaned up. IT was in disorder, smelled bad, and was dirty and greasy. That being said, the people were really nice, polite, and informative.

Arlene S. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

The people at friendly pawn were great no complaints

john W. 
Rating:
5.0

Nothing you can do. The service and the people were great

JOHN G. 
Rating:
5.0

Excellent experience, thanks

THOMAS J. 
Rating:
5.0

Customer service was phenomenal

MARTIN H. 
Rating:
3.0

Inspect the trailers better. Everything that we own is ruined.

JAMES F. 
Rating:
5.0

It was convenient and the people were very friendly.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

JESSE N. 
Rating:
5.0

Customer did not leave a comment.

JORGE J. 
Rating:
1.0

Enforce no smoking in vehicle., Vehicle that I got was just turned in and had been recently smoked in and dirty. Had to clean the interior before using it. Also, driver side door seal was separated from sill, causing excessive wind noise. With no alternatives, was forced to use it for two days. Another issue: Vehicle that was assigned initially wouldn't start. Pick up time was delayed by 3 hours. Not happy from the delay, and then finding the cab smelly and dirty without another vehicle available earned U-Haul and the facility the poor review. The $20.00 up charge for returning it to a closed location is in my opinion, a very poor business practice as well.

DAVID E. 
Rating:
1.0

Moving my house using UHaul has been the worst and most frustrating experience since being in the military. I would not recommend this service to anyone in or leaving the military.

kristopher H. 
Rating:
5.0

Friendly staff and Quick service A++++

RAYMOND T. 
Rating:
5.0

Customer did not leave a comment.

marvin H. 
Rating:
5.0

Everything went really good. The people working at the location were really nice and helpful.

john M. 
Rating:
4.0

Customer did not leave a comment.

OTIS H. 
Rating:
4.0

Customer did not leave a comment.

Ethan E. 
Rating:
5.0

Awesome customer service at this location! Very satisfied!

ROBERTA P. 
Rating:
4.0

Very friendly and helpful at this location.

THOM T. 
Rating:
5.0

Keep doing what u do the right thing

ricky G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN JASON M. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
4.0

Customer did not leave a comment.

JEWELIE H. 
Rating:
5.0

The system to upload drivers license and etc. froze three times. It's slow. Please upgrade.

JEWEL W. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The people at Friendly Pawn could not have been more helpful or friendly. Equipment was as ordered and clean. Great experience.

romeu N. 
Rating:
5.0

Exceptional service!

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Ed G. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Smooth. Helpful. Good equip. Good price.

MAX M. 
Rating:
5.0

Customer did not leave a comment.

Kristina V. 
Rating:
5.0

The staff was very friendly. Would go there again if needed.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

QUANDA S. 
Rating:
2.0

Truck cab was not clean. Nobody did a walk around with me. Didn't find out until I dropped the truck off that I needed to inspect it first. Nobody told me this information. Clean the truck so the next person doesn't get charged an extra fee to have it cleaned. I was not happy to get charged an extra$25 for someone else's mess. Which was not fair to me. I drove across country.

JENNIFER M. 
Rating:
1.0

Not worth 199, if I paid the gas and rent free what the fuck am I paying .89 cent a damn mile never again will I use U-haul or suggest it for anyone

SAMANTHA D. 
Rating:
5.0

Just confirm what the customer wants before they arrive.

cynthia W. 
Rating:
5.0

Customer did not leave a comment.

keith R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
4.0

Customer did not leave a comment.

Yasminda F. 
Rating:
5.0

The best experience

THOMAS J. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

Customer did not leave a comment.

SAVANNAH C. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY D. 
Rating:
5.0

Very easy drop-off. We just handed over the keys and were on our way.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Hailey C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

They worked with me. They are best customer service I've had.

MARCOS ANTHONY A. 
Rating:
5.0

Provide everything I paid for. I did not receive furniture pads and was charged for them.

Benjamin W. 
Rating:
2.0

Nice customer service, but the truck was disgusting. Filthy inside, bug ridden windshield, very old and overly used. The steering was atrocious and required a lot of work to maintain. Probably my fault for not going in to ask for something else, but we were in a hurry. I won't make that mistake again.

KRAIG K. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Make the early pickup instructions a little clearer.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

DIANALEE D. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Friendly Pawn really lives us to their name! They were extremely friendly and very helpful!

JACOBDANIEL M. 
Rating:
5.0

Na

charles L. 
Rating:
5.0

U-haul had the trailer rental down to simple steps ensuring a safe experience especially for those with little/no trailer experience.

EDWARD S. 
Rating:
3.0

They did not follow threw with what they said they would do as far as my receipt

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

frank S. 
Rating:
5.0

Quick and easy checkout.

David B. 
Rating:
5.0

I walked in and was greater with a smile! The folks at friendly Pawn are always there to help!

Thomas J. 
Rating:
5.0

Customer service was awesome! They were quick checking in and out. Over and above friendly and courteous.

william H. 
Rating:
5.0

Excellent location and conveinient.

Gerald D. 
Rating:
3.0

I maid the reservation, in person, in one place and when i arrived to pickup the trailer Uhaul had moved my reservation across town and did not tell the place I rented in from or me. If I wanted to rent it from across town I would have. Apparently the place I rented it from typed me phone number in wrong. Still not happy as this is the second time I 've rented from Uhaul and it is the second time they messed up my order. Not a good average so far.

James P. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I was the only one there to pick up a trailer so the process was easy; employees pleasant to work with.

Arturo C. 
Rating:
3.0

Truck was fine except the inside stunk and windshield wipers need to be replaced. The main problem I had was not with the location but with uhaul mobile pickup. I followed instructions on my phone and was instructed to get acquainted with controls, lights, etc. As I did this, I was on a screen for an agent. I couldn't find keys anywhere. After 15 minutes of searching vehicle while it was pouring rain outside, I ended up calling uhaul directly just to find out the agent I was waiting for online would verify me and give me a combination to a lockbox to get the key. My reservation was 7am, I didn't get key until after 730am. Maybe note the entire process online so customers know they will need the online agent to get key and give an approximate time frame. I started my move behind schedule which frustrated my moving helpers and myself.

Paula T. 
Rating:
4.0

Try to verify the trucks box isn't leaking if possible. Although I understand things happen, my surround sound system was in the overhead area and was ruined from leaking rain water.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

dale W. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

DEVLIN D. 
Rating:
5.0

The employees are extremely helpful and friendly. They make you feel as if they've known you for years. Extremely friendly.

tracey N. 
Rating:
5.0

Customer did not leave a comment.

ANDY B. 
Rating:
4.0

Customer did not leave a comment.

Alex G. 
Rating:
3.0

Customer did not leave a comment.

COLTON P. 
Rating:
4.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

ANN B. 
Rating:
5.0

Very efficient. Drop-off only took a few minutes and my turn-in receipt was emailed to me promptly.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Very quick to service, gave me a challenge to back the trailer into the spot but I prevailed! LOL! All in all, very good.

craig P. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

I would've given 1 star but the last pick up location saved the day. I had to go to 3 locations total because I was told the first 2 had tow dollies the 1st location was nasty he had glass on the parking area and trash all inside the uhaul trucks that were left open he was coughing everywhere and he was rude and should be fired I hate complaining but that was unacceptable. The 2nd location she had a tow dolly and it was broken and she had no clue what she was doing and kept calling someone else and kept calling it all stupid out loud. The 3rd location was a life saver and the were awesome best people to work with and understanding and helpful. Will definitely recommend 3rd location to anyone!!

SHAWNA D. 
Rating:
5.0

Nothing drop off was fast In and out

Steven H. 
Rating:
5.0

The young lady that assisted me was outstanding!

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

the truck had an obvious overdose of air freshener to hide what was likely a permanent smell of animal urine. The cab had food and dirt, lots of dirt. The truck ran well, otherwise.

JOHN M. 
No reviews have been submitted for this location.

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