Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and easy process for a Sunday when no one is in the office. Second time I've used them and I will use them again.
Gary Foley
Rating:
5.0
Customer did not leave a comment.
Dorena Smith
Rating:
5.0
Customer did not leave a comment.
Cari Noll
Rating:
5.0
Damien was very accommodating and friendly. The fees were great and the trailer was perfect for our need! Pickup and drop off was super easy! Will def refer to my friends and family!
Julie Margetis
Rating:
5.0
Customer did not leave a comment.
WALTER KOCH
Rating:
4.0
I was never given a reason for my pickup location being changed. This effected planning around time needed and milage.
Guy working there took time to walk me though loading the vehicle onto tow dolly.
David Urbanek
Rating:
5.0
The UHaul check in experience is very difficult (on line). The site is very slow and cumbersome. I really appreciate that the gentleman at illini auto was there to check me in for my rental!
Don Dentino
Rating:
5.0
Customer did not leave a comment.
FRED SPONHOLTZ
Rating:
5.0
I don't believe there's anything I could say although that the counter person was very nice very respectful and very helpful
Albert Saavedra
Rating:
5.0
Customer did not leave a comment.
Nikole Kohorst
Rating:
3.0
It was after hours we just dropped it off
Eveline Durham
Rating:
5.0
Close to home and easy to do business with
Don Dentino
Rating:
5.0
Customer did not leave a comment.
Kathleen McGrath
Rating:
5.0
Great interactions and kind service
Timothy Bostwick
Rating:
5.0
Customer did not leave a comment.
Chuck Kohler
Rating:
3.0
Customer did not leave a comment.
Edward Linden
Rating:
5.0
Very friendly and easy to work with!
Bryndy Sheets
Rating:
5.0
Absolutely the best uhaul dealer!
jennifer heinz
Rating:
5.0
Fast friendly service. Would use them again.
Mark Yone
Rating:
5.0
Customer did not leave a comment.
john oneil
Rating:
5.0
Was very nice and helpful. Explained everything to me and gave me a extra day.
Bryan Ellsworth
Rating:
5.0
Customer did not leave a comment.
Michael Lane
Rating:
5.0
Great customer service
Richard Struben
Rating:
3.0
Customer did not leave a comment.
Edward Linden
Rating:
5.0
Damion is the man :)
Chuck Kohler
Rating:
5.0
Customer did not leave a comment.
Bryndy Sheets
Rating:
5.0
Drop off was quick and easy and we dropped it off 2 days early. Would definitely Recommend them.
Scott Manley
Rating:
5.0
Very convenient! Everything went as planned and hoped for
Don Dentino
Rating:
5.0
Customer did not leave a comment.
Cortney Donohoe
Rating:
5.0
Great experience!
Lynda Gilbreath
Rating:
5.0
Customer did not leave a comment.
Kevin Spahn
Rating:
5.0
Customer did not leave a comment.
Martin Thompson
Rating:
5.0
Customer did not leave a comment.
David Lucas
Rating:
5.0
Customer did not leave a comment.
Patty Walker
Rating:
3.0
Make sure the person hooking up transpirt is well trained as one tire strap came off and other was very loose. The strap winch was not all the way locked and strap winches were not in front of tire at all. I probably drove at least 20 hrs when noticed it and found a uhaul. They showed me why strap fell off and other one real loose. This really is not acceptable. They are in charge of securing my vehicle. Same thing happened last time I moved about 3 years ago, one strap fell of about 6 hrs in when noticed. I won't be using uhaul again.. The guy was super nice but not well trained.
Diane Forbes
Rating:
5.0
Customer did not leave a comment.
Donna McConnell
Rating:
5.0
Customer did not leave a comment.
Katherine Gregg
Rating:
5.0
Customer did not leave a comment.
Julia Welch
Rating:
5.0
Customer did not leave a comment.
Joel Stone
Rating:
5.0
Customer did not leave a comment.
Donna McConnell
Rating:
5.0
The guy we dealt with was wonderful! We spoke on phone and he answered my questions.
Randy Westerdahl
Rating:
5.0
Customer did not leave a comment.
Kimberly Conover
Rating:
5.0
Customer did not leave a comment.
Paul Pagel
Rating:
5.0
Customer did not leave a comment.
Gerald Rennau
Rating:
5.0
Customer did not leave a comment.
Richard Elford
Rating:
3.0
Customer did not leave a comment.
Kurt Varju
Rating:
5.0
I called ahead to confirm the drop-off and availability of assistance for unhitching the trailer from the tow vehicle. The attendant came out of the building as he saw me pulling up, and quickly unhitched the trailer. The attendant was super friendly and helpful, and I got on my way quickly.
Crystal Boyce
Rating:
5.0
Customer did not leave a comment.
Lenna Rios
Rating:
5.0
Damien was very very helpful, and the location was perfect for our needs!
Vonda Jones
Rating:
5.0
Customer did not leave a comment.
Brandon March
Rating:
5.0
Customer did not leave a comment.
Christina Gensler
Rating:
5.0
Damian went above and beyond to accommodate us.
Robert Krenzel
Rating:
5.0
Customer did not leave a comment.
Mark Miskell
Rating:
5.0
Customer did not leave a comment.
Mark Miskell
Rating:
5.0
Customer did not leave a comment.
Mark Miskell
Rating:
5.0
The driver seat belt had no tension on it and would not retract, definitely a safety concern.
Jacob Ruder
Rating:
5.0
Customer did not leave a comment.
Aimee Seth
Rating:
5.0
Customer did not leave a comment.
Debra DeJaynes
Rating:
1.0
Ended up being closed and had do dropoff on phone.
Eric Lloyd
Rating:
5.0
Customer did not leave a comment.
Ed Newlan
Rating:
5.0
Customer did not leave a comment.
todd patton
Rating:
5.0
Customer did not leave a comment.
CAMERON NUTT
Rating:
5.0
The staff were very friendly and helpful
WILLIAM CONSTANTINE
Rating:
5.0
Nothing. Damiean is fantastic to work with and was a huge help. He kept .e informed the whole time and answered any questions I had knowledgeably and with professionalism. I am extremely pleased and have already recommended him to family and friends.
STEPHEN BERGQUIST
Rating:
5.0
Customer did not leave a comment.
TRACE STEGMAIER
Rating:
5.0
Customer did not leave a comment.
Curtis Tiezzi
Rating:
3.0
Nothing against this location. But I had to drive an hour to get there. This is not where I reserved the trailer. I talked with Customer support, but my problem went unresolved.
MATTHEW LIJEWSKI
Rating:
4.0
Customer did not leave a comment.
Paul Duzan
Rating:
5.0
Thx!
ESTHER BAUMANN
Rating:
5.0
Customer did not leave a comment.
MICHAEL BUTLER
Rating:
5.0
Customer did not leave a comment.
Konor Murtagh
Rating:
5.0
Customer did not leave a comment.
CATHERINE ZIEGLER
Rating:
5.0
Customer did not leave a comment.
HOLLI SCALF
Rating:
5.0
Customer did not leave a comment.
AMY KAHRS
Rating:
5.0
Customer did not leave a comment.
John Burke
Rating:
5.0
Nice convenient location, direct access to the 4 lane highway, owner lives close and provides amazing customer service. A pleasure to deal with and will certainly rent from them again in the future. As a fellow small business owner -- Damien and his team get it right.
JAMES KELLERSTRASS
Rating:
5.0
Customer did not leave a comment.
STEVEN MARTINEZ
Rating:
5.0
Owner of shop was very helpful when I had issues with the online check-in. Very pleasant experience.
Anthony Fredries
Rating:
4.0
Customer did not leave a comment.
Kenneth Rose
Rating:
4.0
Customer did not leave a comment.
CODY MIKEL GREEN
Rating:
5.0
NA
VIRGINIA NEWTON
Rating:
5.0
Customer did not leave a comment.
Thomas Wilson
Rating:
4.0
Customer did not leave a comment.
WILLIAM COX
Rating:
2.0
The owner of the pickup location did not arrive to open his store which was the same time as my reservation. I had to call and request that they come to their location to open and issue me my reserved truck.