Upon getting our truck and getting home with it we found a combination lock on the back door called in and the store was so confused. The worker was very nice and apologetic, but it took 3 calls back and forth as he had to call other people to find out the combination. Which was over a half hour of our time trying to figure this out. Ended up being last people who did after hours drop off put itnon and weren't suppose to. There was no dolly available. Just the whole situation wasn't ideal. Parker said he'd talk to the boss about getting me a discount but ubhavent heard anything. I'd really appreciate someone getting back to me
Tiffany C
Customer Reviews for In Gear Cycling and Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well done!
Cheryl LNothing for this location. Easy and convenient. Only issue was the mage was incorrect on the vehicle. Your website needs to be updated for locations. We used your one way service. The drop off location in Allentown that we selected ahead of time no longer participates with U-Haul. The next closest location does not participate with one way drop off. The third location we found on your site did receive our drop off of the truck. It was very stressful and took an extra hour and a half to resolve. Our day was already packed and exhausting. U-Haul needs to update their site to correctly reflect its vendors. The app was also very glitchy.
Tracy AI dont understand why I am receiving this survey and a notice of the rental AGAIN. I rented a trailer back in May!
CATHERINE BExcellent service. Change nothing. Thanks.
Thomas NThank you all for making the rental process easy. Appreciate the professional and helpful staff.
ADRIANA PThe guys at the store were wonderful, however, the U-Haul app did not work for mobile pick up and the store did not open until 10:15 AM. When I called U-Haul customer service, they said they could see my reservation and that mobile pick up was selected, but they were unsure why it was not working. They transferred me to a different representative to help, and the recording told me it was a 30 to 40 minute wait time. I ended up leaving the store, emptying my home into the front yard, and then going back to the store to get the U-Haul once the store had open, which was obviously not the most convenient. The guys at the store told me people had this problem quite often with the app and mobile pick up.
Debra HNothing
Timothy ZNo comment
Tushar PFriendly and professional. Don't change a thing!
ANDREW FEverything was as expected
B C