Very pleased with the serviceJeff S.
Customer Reviews for Indian Shores RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ian B.
Customer did not leave a comment.Lorna S.
Very helpful. Highly recommend.James J.
Nothing. Second time rental from this location. Equipment in great shape, George very helpful, and no issues at all.Tom G.
Everyone was very helpful! No fault of theirs, but I just wish there were more trucks to choose from. We ended up with a 26' but could have used a lot smaller truck for our needs. Thanks for all of your help.Rene V.
Personnel were awesome, the main person helping me was a stitch and super friendly. She got someone to help disconnect the trailer and said to just leave it in front of the building, they would move it later.Ian B.
Customer did not leave a comment.Dan F.
Customer did not leave a comment.PAUL H.
Customer did not leave a comment.David K.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.John K.
Customer did not leave a comment.Kurt J.
Customer did not leave a comment.James C.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Charlotte G.
Don't change the location that was originally chosen.John S.
Customer did not leave a comment.Josh A.
Customer did not leave a comment.Andy A.
Customer did not leave a comment.Clinton H.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Dan J.
Customer did not leave a comment.William R.
Customer did not leave a comment.Jeff M.
Totally satisfied with my experience. Thank youThomas K.
Customer did not leave a comment.Jay N.
Everything was fine. Little confusion, but I think they were having computer issues.Nicole K.
Customer did not leave a comment.Kenneth B.
Nothing at this time. George was very helpful.Tom G.
Try to provide the size truck requested.Todd S.
Customer did not leave a comment.Frank Z.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.William G.
Very friendly and worked me to accommodate the holiday weekendClifton B.
Customer did not leave a comment.Thomas O.
The location and staff was OUTSTANDING!!! Second time I rented a unit from them and they are the best!!! The experience was better then the 1st!!! THANK YOU!! The UHAUL app needs to be improved and user friendlyJohn C.
Customer did not leave a comment.paresh D.
Customer did not leave a comment.Berine T.
Customer did not leave a comment.Craig K.
I was charged for extra mileage , when I drove straight to my house from my starting point and the straight to my drop off point. How the fuck does that compute?Vern L.
The Staff was great. He was very knowledgeable and helped me get the trailer very easily.Keith M.
Professional and friendlyMIRREL K.
After hours checking was easy.William B.
They saw me drive up and I was out of there in minutesâ€¦Steve H.
Location easy to get to and very friendly service there.Joseph Y.
Customer did not leave a comment.Jessica W.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Isaac V.
Customer did not leave a comment.Steven O.
Let people know at what location they are to pick up the rental unit and if returned after hours acknowledge the receipt of the trailer.Al R.
Customer did not leave a comment.Dick J.
IF Needed, i was disappointed that hey didn't have my reservation because I did call to make sure they saw it in the system. But somehow, it was a quote and not an actual request. I am not sure how I didn't make clear what I wanted. I thought I was reserving the truck> All ended well, I still got my truck it just took about 45 minutes longer than it should have.Lucas S.
Customer did not leave a comment.Carl K.
Customer did not leave a comment.Patricia B.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.William L.
Very friendly and quick drop off. The use of smartphones for pickup and return really streamlines doing business with U-Haul.Laurel T.
It was a CF from the start. I have to admit that I was allowed to return the trailer to the Indian Shores location which saved me from going all the way down to Rhinelander. My first experience with this location was great the second not good.Roger H.
Everything was perfect & lady who assisted me was great, very professional, personable & accommodating, a definite asset to U-Haul i would use again.Cecelia S.
Customer did not leave a comment.Kurt B.
Susie the receptionist there was so funny and sweet. She worked with a man who seemed to try to push her buttons but she ignored him and kept being professional and super sweet. I found her customer service skills to be top notch and she should be commended for her friendliness and enthusiasm for customers.Stephanie P.
Customer did not leave a comment.Alex T.
Professional and had needed equipment. No hidden cost good location.Bryan C.
Customer did not leave a comment.Earl R.
Always good service here.Barbara M.
Customer did not leave a comment.George D.
The trucks steering was loose, you need to have the trucks mechanical systems checked more frequently.Paul T.
Customer did not leave a comment.JED O.
Relocate to a location with good cell phone reception. It took us hours to finally get someone on the phone who would give us the lock code. Then another 45 minutes to get the lock open because it was frozen shut. The truck was horrible to drive. It was way out of alignment, pulled hard to the left. It was a very bad experience overall.Cari M.
The pick up location should have wifiavailable for online check in as there is poor cell phone service at that location which caused issue with self check inJesse K.
Staff was terrificJames S.
all goodJames H.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.JONATHAN R.
Customer did not leave a comment.Eric E.
Customer did not leave a comment.CHRISTOPHER K.
Customer did not leave a comment.Tim P.
Nothing to improve. Managers are fully knowledgeable and super professional.Jim W.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Keith C.
Customer did not leave a comment.Michael W.
The truck cab had an odd smell to it at pick-up; I was later told I smelled strongly of gas fumes after driving for 4 hours. An air vent was broken and the hood came released at some point during the drive. Fortunately, the safety latch held.Shelly W.
Location is closed on Sunday. Return app worked well.TIMOTHYSHAWN K.
Customer did not leave a comment.Caroline O.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.Diane G.
Customer did not leave a comment.James T.
Used self return as the facility was not open at our drop off time. Very easy to find and well kept facility.Addie T.
The only negative comment I have is that they want a minimum of 2 contacts that they call to ensure you will return ther equipment rented. I have never had this request with anything I have ever rented.Eric S.
My initial reservation changed at the last minute d/t lack of vehicles, so I was redirected to this location. There was quite a lot of unnecessary confusion about my situation/reservation that could have been avoided if the lady behind the desk just asked questions (eg â€œare you picking up or dropping offâ€) vs making/asserting assumptions about why customers are there. My rental took much longer, was generally confusing, took quite awhile, and was ultimately successful.JACQUELINE W.
The second telephone number for a person is ridiculous. They had to call someone I know in order to allow the rental. I've been renting from uhaul for a long time. This was an unnecessary step for a repeat renter.Brian O.
Customer did not leave a comment.DEBORAH LYNN N.
Very friendly service.Richard C.
Customer did not leave a comment.Carolynn D.
Nothing to improve. Employees were extremely friendly. They were very thoroughly in explaining policies and the return process ! Will Definitely rent from this location again.Thomas J.
Customer did not leave a comment.Jesse F.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Bill A.