Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attempted upsell of insurance after I'd already declined online really irritated me and is my primary reason for the ratings given. Claimed trailer had been inspected in the morning in preparation for my visit, yet 1) couldn't locate it when we arrived and 2) needed to replace the electrical harness after it was located. Requiring names and numbers of not one, but two alternate contacts and a refusal to let me hook up the trailer eliminated any remaining trust though we later learned these are Uhaul corporate policies.
HENRY C
Rating:
3.0
Customer did not leave a comment.
BRENDA W
Rating:
5.0
Nothing
COLLIN B
Rating:
5.0
Customer did not leave a comment.
RONALD W
Rating:
5.0
Customer did not leave a comment.
SALLY K
Rating:
3.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Customer did not leave a comment.
BENJAMIN M
Rating:
4.0
Customer did not leave a comment.
SCOTT R
Rating:
4.0
Customer did not leave a comment.
JOSHUA S
Rating:
5.0
Customer did not leave a comment.
Denise Q
Rating:
5.0
Customer did not leave a comment.
Karen T
Rating:
5.0
Customer did not leave a comment.
RAYMOND H
Rating:
5.0
Your app didn't work on my phone or my PC. It listed what I had to do for the drop off, even included a video, but there were no links to upload the photos, or anyway to complete the process. You have to fix that. We tried multiple ways, and were unsuccessful due to your apps inability to complete the process. Fortunately, Indian Shores in Woodruff, WI was able to complete the process for us. I've rented from you a number of times and never had this problem. You need to check into this.
KARLA M
Rating:
5.0
Customer did not leave a comment.
Scott M
Rating:
3.0
Customer did not leave a comment.
PAUL N
Rating:
5.0
Customer did not leave a comment.
Denise G
Rating:
5.0
Keep up the outstanding work you all do.
DAVID T
Rating:
5.0
Customer did not leave a comment.
Robert D
Rating:
4.0
Customer did not leave a comment.
TODD S
Rating:
5.0
Nothing because the people were very professional and very nice
ALAN D
Rating:
5.0
Customer did not leave a comment.
RACHEL G
Rating:
5.0
Customer did not leave a comment.
MELISSA J
Rating:
2.0
Use a different rental. Waited over an hour to check out vehicle due to computer failures.
Brian B
Rating:
1.0
No one was present for the turn in and then they charged me $25+ tax for “cleaning” of the vehicle which I had already done. Called Uhaul HQ and filed a dispute against the charged cleaning fee and no one has responded to the dispute.
TERRENCE H
Rating:
3.0
Customer did not leave a comment.
Brianna P
Rating:
3.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
Customer did not leave a comment.
Kathryn R
Rating:
5.0
Nothing, everything went smoothly.
JEFF M
Rating:
5.0
The business was closed, so no personel to help me, but it was easy enough to figure out and the yard was clean and safe.
JENNIFER H
Rating:
5.0
Customer did not leave a comment.
Margarita S
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
STEVEN I
Rating:
5.0
Customer did not leave a comment.
LISA J
Rating:
5.0
Both pickup and dropoff was great
BRIAN P
Rating:
5.0
Customer did not leave a comment.
SETH S
Rating:
5.0
Customer did not leave a comment.
Kurt W
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Customer did not leave a comment.
Seth S
Rating:
5.0
Very easy to use and return.
MARK R
Rating:
3.0
Customer did not leave a comment.
Trygve D
Rating:
5.0
Customer did not leave a comment.
Dan G
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Could not use the self pickup likely due to poor internet reception. Owner came in early and got me on the road. Excellent customer service!
Michael M
Rating:
5.0
Customer did not leave a comment.
Andrew B
Rating:
5.0
Customer did not leave a comment.
WADE Z
Rating:
5.0
Customer did not leave a comment.
Tim M
Rating:
5.0
Customer did not leave a comment.
Matt M
Rating:
5.0
Customer did not leave a comment.
Kathleen F
Rating:
5.0
Customer did not leave a comment.
ROBERT P
Rating:
5.0
Customer did not leave a comment.
Darrrell S
Rating:
4.0
Customer did not leave a comment.
Aleksandra M
Rating:
5.0
Thank you, Susie.
Attila W
Rating:
4.0
Had to drive 30 miles to location. Wish there was a closer location. Service was very good at this location.
DONALD B
Rating:
5.0
I just needed a car to drive home and UHaul was available wish it would’ve been cheaper I would use them more. I work as salesman and travel all over US when o deliver a truck I rent a ride to bring back home.
Todd L
Rating:
2.0
Customer did not leave a comment.
Jazmine M
Rating:
5.0
Customer did not leave a comment.
Jeffrey G
Rating:
5.0
Customer did not leave a comment.
Seth S
Rating:
5.0
Customer did not leave a comment.
Clark A
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
5.0
Customer did not leave a comment.
Joshua S
Rating:
5.0
Nothing. Employees were wonderful
Michael J
Rating:
5.0
They are very friendly people!
Michael L
Rating:
5.0
Customer did not leave a comment.
Robert K
Rating:
5.0
Great people very thorough. Exact opposite of my pickup location.
Michael B
Rating:
4.0
Customer did not leave a comment.
lyle b
Rating:
3.0
Customer did not leave a comment.
Thomas L
Rating:
4.0
Customer did not leave a comment.
Mike L
Rating:
4.0
Customer did not leave a comment.
Darrell W
Rating:
4.0
Customer did not leave a comment.
Thomas W
Rating:
5.0
Very helpful people.
ALLEN B
Rating:
5.0
Customer did not leave a comment.
RONALD B
Rating:
5.0
Thank you
Jacki M
Rating:
1.0
Was forced to return the equipment to another location than I agreed to. Proprietor was rude and accused me of a minor dimple in a fender which I denied. How does she come to this conclusion? She never saw this trailer before and the trailer appeared quite old. I will never do business with dealer and will advise others of my experience.
Louis J
Rating:
5.0
Above
DavId C
Rating:
5.0
Customer did not leave a comment.
bruce z
Rating:
5.0
Extremely nice staff to help me with the pickup process-really couldn't improve the experience.
Lloyd G
Rating:
4.0
Customer did not leave a comment.
Isaac C
Rating:
5.0
Customer did not leave a comment.
CARLOS M
Rating:
5.0
Customer did not leave a comment.
Phil H
Rating:
5.0
Customer did not leave a comment.
Barbara D
Rating:
5.0
Customer did not leave a comment.
Steve F
Rating:
5.0
Very pleased with the service
Jeff S
Rating:
5.0
Customer did not leave a comment.
Ian B
Rating:
4.0
Customer did not leave a comment.
Lorna S
Rating:
5.0
Very helpful. Highly recommend.
James J
Rating:
5.0
Nothing. Second time rental from this location. Equipment in great shape, George very helpful, and no issues at all.
Tom G
Rating:
5.0
Everyone was very helpful! No fault of theirs, but I just wish there were more trucks to choose from. We ended up with a 26’ but could have used a lot smaller truck for our needs. Thanks for all of your help.
Rene V
Rating:
5.0
Personnel were awesome, the main person helping me was a stitch and super friendly. She got someone to help disconnect the trailer and said to just leave it in front of the building, they would move it later.