Customer Reviews for Indy Rental & Sales
(U-Haul Neighborhood Dealer)

Rating:

1.0

This was easily one of the worst customer service experiences I have ever had. I was rescheduled from a different location to this one due to truck availability issues. I was told it would still be at 8 am like my original appt. This location opened at 9. I was told by someone waiting outside who seemed to know the owner, Kelley Bowling, that she was supposed to have 8 am summer opening hours but clearly did not, and was often late. I had scheduled my movers to arrive at 9, so I was stressed given I had been waiting since 8 and was then in a tight timeline. Kelley told me she likely didn’t have a truck for me because someone previously hadn’t returned one. She also said my reservation was a 24/7 one where I could have obtained a key from a lockbox and if I had done so, I would have had a truck. I did not set it up that way originally but Kelley said that’s what it appeared as. That’s fine, but I was not told by the original location that this was the case. If my reservation type was changed, that’s not Kelley’s fault. However, it was unclear if I was going to be able to get anything there and she seemed very nonplussed about it. Meanwhile, I have movers parked waiting on me. When I showed signs of stress by having my head in my hands and stumbling on my words when she asked a question, she began shouting at me. She said, “YOU’RE GONNA HAVE TO GET IT TOGETHER” and continued berating me about how she was under pressure with customers. There were 2-3 other people in there if you don’t count her dog. With the comfort she displays screaming at customers, I have a hard time believing she is concerned with providing them any form of reputable service. Her Google reviews are horrendous and it’s clear she does this to many people. I had spoken on the phone with the original location while taking a moment outside and was told that she has a reputation for treating customers poorly. She did get us a 10’ truck with a trailer (not what my original order was), and did advise me on how to potentially recuperate some charges after having paid for 2 pieces of equipment instead of one like planned. Part of me is glad we got something, but with how disrespectful she was, I wanted to go elsewhere. This woman has NO business working with the general public and I would never return to this place if it was the last option in a 500-mile radius.

Rating:

5.0

Great experience all around. Kelly is extremely helpful and knowledgeable and all went smoothly.

Rating:

5.0

No personnel on site, Memorial Day, but there was a space left to drop my trailer. Thank you.

Rating:

5.0

Kelly was great to work with, the truck was in immaculate condition, they offered us to use their dolly, moving blankets, etc. They also worked with us on being a little late returning the truck. Great experience overall ZERO complaints will use for all future needs and would recommend to anyone.

Rating:

5.0

Thank you!!

Rating:

3.0

There was a lot of confusion about payment. I reserved the truck online with my credit card information. I later called to verify the pick up process, which was by a second party and out of state and was told that they did not need my credit card on hand to charge for the rental. That turned out not to be the case. The person I had contracted to pick up the truck had to pay for it himself. That caused a lot of consternation. I don’t think everyone’s on the same sheet of Music.

Rating:

5.0

Kelly was able to adeptly handle multiple customer needs simultaneously. Outstanding customer service… awesome!

Rating:

1.0

Trying to charge my card 100 is a bit ridiculous

Rating:

1.0

We waited for an hour to get our UHaul truck. There were many issues with the computers, truck rental being available, customer arguments over the issues, etc. This threw off our whole day of moving and we will not forget it. Big thumbs down.

Rating:

3.0

Clerk did not want to check us out. Said she was not open for Uhaul stuff and told us to check out with the App. She was polite but not helpful especially we waited for the place to open. Waist of time, could have done that hours before. Easy place to find and clean. Just not willing to help.

Rating:

1.0

I was an hour late and you charged me way to much. The person that rented the truck said it was $283. After being an hour late you charged me almost $700. My bank account is now overdrawn and my payment for my electric bill didn't go through due to insufficient funds. I rent from you a lot. Never again. You put me in a serious bind because the person giving me a ride after dropping the truck was late causing me to be late. You are greedy and ruthless. I will go somewhere, anywhere else from now on.

Rating:

5.0

Expand parking lot

Rating:

5.0

I reserved on line and recieved a text. Upon arrival I was told (after hours) I had no reservation. I started all over and got it taken care of immediately.

Rating:

5.0

Indy Rents always provides a fast and friendly rental experience.

Rating:

5.0

Easy check in. Smooth process.

Rating:

2.0

It was supposed to open at 9am. I arrived at 8:57am. No one arrived to open the U-haul doors until after 9:10am. I had originally reserved the pickup location a week prior for Camby, IN and 5 days later it got changed on me, thus the reservation was not held. Then I got upcharged from $107.00 to $170.00+ because of the location changes.

Rating:

5.0

She was awesome great customer service and very kind

Rating:

5.0

Great customer service! Staff was very helpful!!

Rating:

5.0

Very friendly lady

Rating:

5.0

Great service!

Rating:

5.0

Location and staff were amazing, couldn’t recommend them more! Return instructions were confusing and I still don’t understand if the after hours directions were followed correctly. Also the app sucks. Thank the lord for your wonderful retailer of the product! She was so helpful!!!

Rating:

1.0

I will never use this location again employee was rude nasty and condescending.

Rating:

3.0

Check engine light was on in the vehicle. Was charged for fuel that i didnt use. Drove 11 miles put 4 gallons bacn in it and was charged for an additional 3 gallons. Vehicles must get 1mpg

Rating:

5.0

Everything was perfect!

Rating:

5.0

No improvement needed. Kelley was the greatest, went out of her way and worked after normal closing time to make sure I got the correct size truck I needed. She went above and beyond normal requirements. She is all about customer service. Kelley is the only one I will ever rent from.

Rating:

1.0

This U-Haul vendor is a thief. She (Kelly) charged me a $50 cleaning fee for “parking in her lawn.” She provided no details. Please do not let this person represent the U-Haul Brand.

Rating:

3.0

I prefer the other location I used before didn’t have to do all the exit stuff that took forever last night.

Rating:

5.0

Excellent service

Rating:

4.0

Its was smooth for the most part.

Rating:

5.0

We’ll definitely choose this location next time we need a U-Haul! Such a friendly team and super-fast pick-up—thank you for making it such a great experience!

Rating:

5.0

Kelly is always great!!!

Rating:

5.0

From the first call I made, the U-Haul reps made everything smooth sailing from start to finish. Kelly at Indy rental was phenomenal. I highly recommend U-Haul for all your moving needs.

Rating:

5.0

Nothing! Everything was great! Kelly was absolutely amazing! Very professional and friendly and she made my rental seamless! I highly recommend this location!

Rating:

5.0

Kelly was great help. Thanks so much, Kelly you made everything so easy for my move.

Rating:

5.0

N/A

Rating:

3.0

I was quoted at 130 but my ending charge was more than $500 .

Rating:

5.0

Everything went well and Kelly was very helpful!

Rating:

5.0

Lady at the counter was absolutely amazing. She was perfect to rent from.

Rating:

5.0

IndyRents is always so helpful and nice!

Rating:

1.0

Woman working the front counter is quite unpleasant. She started out surly renting me a small trailer. I used it to move about 10 cardboard boxes of things bought from a store return auction nothing needed or was tied down. Took the trailer back earlier than agreed upon, and parked it exactly where it was picked up from. I got the receipt from uhaul and there was a $10 cleaning fee. I called to ask about the fee, and the lady immediately became enraged. She told me I left a bunch of twine tied to the railing, which I did not. She lied to me and said it wasn't on the picture taken right before I rented it, which it obviously was because I didn't tie anything down. She literally stared yelling at me about how she didn't work for free and even if the twine was there I didn't sweep it out. 10 boxes moved doesn't create debris in the trailer that wasn't there. When she finally realized that she had know ground to stand on she blurted out that she charges everyone a cleaning fee. What a scam, I don't care about the $10 the fact they take it from all their customers I do care about. Eventually she yelled take it up U-haul, guess ghat bring me here. Another quick note this upset me to the point I wanted to let U-haul know. The people handling it at that point where professional, apologetic, and appreciative of my business. Thank You

Rating:

5.0

friendly amd quick

Rating:

5.0

Great customer service! Went above and beyond to help me. I had to add an extra day and that was no problem.

Rating:

5.0

Second time renting a U-Haul from this location and both times 5*.

Rating:

5.0

Great, friendly service!

Rating:

3.0

She was very friendly and told the truth

Rating:

5.0

Kelley was very personable & efficient, we were in a time crunch to get some things moved after a death in the family. She worked with me to get me the truck when I needed it, and some other things (TV box, mattress bags). Did not have furniture dollies or hand trucks, not her fault. Get her some and she can rent them out to people like me who needed them. I'll recommend Kelley and Indy Rental to anyone, and will come back when I need a truck again. Thanks.

Rating:

5.0

Hands down the best location I’ve ever been to, Kelly was AWESOME!!

Rating:

5.0

Staff was polite and responsive!

Rating:

5.0

The owner was the sweetest! She went above and beyond for my husband and I… we will definitely use this location for our next rental!

Rating:

5.0

Great experience! The lady that helped us was amazing and friendly. Easiest truck rental!

Rating:

4.0

We stored our boat here for almost 10 years and never had an issue. Thanks for the safe keeping.

Rating:

5.0

Kelly was excellent

Rating:

1.0

Kelly bowling is Rude and racist.

Rating:

5.0

This is out new favorite location to rent a uhaul. The lady that works there is nice and helpful. Everything about this place was customer friendly, and we will rent from here again!

Rating:

5.0

This was a fabulous experience!! A very friendly location!

Rating:

4.0

Blinker nor brake lights worked properly

Rating:

1.0

DISHONEST BULLSHIT over charging me double for miles I will not return hope it was worth it broke Bitch erase my card info B4 I cum back😾

Rating:

2.0

Never again in LIFE will I do business with UHaul at this location and U-Haul should seriously consider withdrawing any business with this location, its defacing the U Haul brand. I’ve been a U-Haul customer for years, this was by far the poorest, most disenchanting customer experience I’ve had.

Rating:

2.0

App is not user friendly. The truck size I reserved was not there so I had to get a smaller size truck.

Rating:

5.0

All was good

Rating:

5.0

Really helpful and friendly

Rating:

3.0

I came to this location because other UHaul locations had bad reviews. I would suggest making sure an employee does walk around with equipment before it leaves their lot and after truck is returned before user leaves. Truck had two holes in dashboard where a switch of some sort was suppose to be. After I dropped off truck, I was later called asking where the switch was. I informed employee that was the way it was when I picked it up. I'm glad I paid for the $15 protection plan.

Rating:

5.0

Convenient location. Friendly team. They had all of the equipment and accessories you needed for moving.

Rating:

5.0

Had a great experience with this location. Friendly helpful staff. Highly recommend

Rating:

3.0

The truck literally had no coolant in it! It was not well maintained at all! Who doesn't check basic fluids before renting a truck out! Sat for 2 hours waiting for the repair man who showed up with no coolant no tools it was an absolute nightmare

Rating:

5.0

Always pleasant customer service here!

Rating:

5.0

Very easy to rent a storage space for my RV. Excellent access anytime I wanted to visit/use it. Has electrical outlets in each covered space. Felt it was very secure.

Rating:

5.0

Great place and will highly recommend to family and friends.

Rating:

5.0

The road construction and traffic congestion made it difficult to get to the storage facility.

Rating:

5.0

Loved working with this faculty. they have helped me move and store things for a year now. i would recommend this place every time!!

Rating:

5.0

good people.

Rating:

5.0

Perfect! 5 Star service! Kelley has always been nice and helpful. Many Thanks

Rating:

5.0

Great people to work with. Would definitely recommend or and rent a RV spot again.

Rating:

5.0

Awesome people and services!

Rating:

5.0

I really liked the staff at this facility as well as everyone who worked there. Not once was anyone there unfriendly. I would say this has to be the best place I ever did business with.

Rating:

5.0

Great convenient no hassle place for storage. Thank You for all your help Indy Rents.

Rating:

4.0

I'm really happy about having this storage. Kelly and her father are really nice and they do care a lot about us. The only thing is, it's not quite clean in the storage.