I had no issue with the pickup location staff—they were great. My frustration is with how the pickup location was handled. I reserved a one-way truck more than a month before my move. I called a week before the move and again three days beforehand, but I still was not given a pickup location. When I originally reserved the truck, I was told the pickup would be either the Bel Air or Fallston location, both of which were local and convenient to my home. The day before my move, I was contacted and told that my pickup location had been changed to a location more than an hour away, and that I could not pick up the truck until 10:00 a.m. This was completely unacceptable, especially with a scheduled move. I was not given any alternative pickup locations. I was offered the option of picking up the truck the same day I was called (a day before my move) at no additional charge. I accepted that option, but it required me to leave work early because the location closed at 5:00 p.m. Unfortunately, the truck itself also had a leak in the roof. It rained on moving day, and many of our belongings, including our mattresses, got wet. Overall, while the staff at the pickup location were great, the last-minute change in pickup location, lack of communication, limited pickup time, and condition of the truck made an already stressful moving experience even more difficult.
Jackie K
Customer Reviews for Inland Devon Self Storage Holdings LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was after hours, but the place was clean. The follow up call was pleasant and friendly/helpful.
Juan Llots of space....but not many vehicles
Nathan HI used to like uhaul but they told me one price $1584, but I would have to go to two locations to get the truck and car dolly, 30min drive. I got the truck paid $1601.16 . I then drove to get the car dolly, I was told on the phone that the price was for both, they charged me an additional $110.26, for the car dolly and hand cart WHICH THEY DIDN'T EVEN GIVE ME. I called and they said I could drive back and get it. I didn't even receive a credit for that. Choose, pods or another truck rental, Uhaul will take advantage and rip you off.
Sharon SThe team at this location were excellent, they went above and beings for me even when I had to cancel last minute because plans had changed. I’m so grateful to have them so close!!!
ROLAND KMichelle at Devon storage in York procedure excellent customer service. Thank you Michelle.
RYAN SThe lady at the desk said she'd take care of everything including pictures... the truck was dirty and there was trash left behind including an empty airplane liquor bottle in the cubby hole of the console!!!
Electra GMichelle went above and beyond to help me get the truck, check in and get it started. The quality of service was outstanding. Thank you
MIGUEL MNone
EDUARDO JRented a 15’ truck great service, went advice and beyond to get me squared away. Thank you very much…
ROLAND Kall good
DONALD BI wanted a 15 foot truck and they could only provide a 20 foot truck, so more inventory to choose from would be better.
SARAH SBe aware of the time they open if you are not doing online check in.
Anthony MExcellent service from very friendly staff. Will choose this as my preferred location from now on.
BRANDON BIt fit everything that I had in one truck load
KEENAN ZAsk to rent a truck for the day, was not told about a dollar a mile after 30 miles,
CARL WHe check me out but charged me twice.
SERGE S