Customer Reviews for Integrity Storage At Jones Sausage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Josh ( front desk rep) provided exceptional customer service 👏

Rating:

3.0

I did not talk to anyone. I just dropped it off. I thought this was a great idea but it wasn’t!!! I was charged twice. When I picked it up I was charged $145.63 and when I dropped it off I was charged another $110.38. I only had it for ONE day. I am not sure why I paid this much!!!

Rating:

5.0

Nothing to improve. Josh and Lisa were knowledgeable about the area, extremely helpful, and make pick up and drop off an easy process. Would absolutely recommend this location to others. Thanks for the help!

Rating:

5.0

JOSHUA WAS/IS EXCEPTIONAL!!!

Rating:

5.0

The most pleasant experience I ever had when renting a Uhaul..I would definitely recommend going to this facility for your moving needs.

Rating:

5.0

My experiences at this location are always excellent. Josh is extremely helpful and accommodating.

Rating:

5.0

Move in process was great until I received a copy of my agreement. The price on the Integrity Storage website is different than what I was sent by email to sign. I have requested an updated copy to sign but I guess the email address isn’t monitored.

Rating:

5.0

The inside of the windshield was a bit dirty, but otherwise the vehicle was fine. The Staff was very nice and helpful.

Rating:

5.0

Having lived in 11 states, I have used storage across the US. Integrity Storage is the best maintained facility I have ever used. The staff (especially Lisa) are very friendly, professional and helpful.

Rating:

5.0

The staff is very friendly, the facilities are very safe and very clean.

Rating:

5.0

Great customer service.

Rating:

5.0

The customer service was excellent. It was my first time driving a U-Haul and it was a pleasant surprise. Thank you for all your assistance in my moving!

Rating:

5.0

I can’t think of anything now

Rating:

5.0

The people who runs the place are just amazing, extremely respectful and knowledgeable about their business

Rating:

4.0

Thank you for the good customer service.....it was much appreciated!

Rating:

3.0

maybe let me see the final bill ????

Rating:

5.0

Josh was a very friendly and helpful attendant. At times, there was a lady with blond hair there instead of Josh. She always seemed a little bit annoyed whenever I approached her about anything.

Rating:

5.0

Equipment ready for me at the requested.

Rating:

5.0

Everything was perfect

Rating:

5.0

I honestly don’t know what you guys can improve. It’s efficient, employees are patient and kind, and even helped me and my family on any questions we may have. Just thank y’all for everything and keep up the great work. Thank you!

Rating:

5.0

Maybe stay open 1 hour later for pick up or return.

Rating:

5.0

🙂

Rating:

5.0

The facility was clean and easily accessible, and moving carts were available for renters. The staff were fantastic to work with. Highly recommend this facility.

Rating:

4.0

The person who help me very courteous

Rating:

5.0

No complaints at all. Josh was great. He took care of me on the storage unit and the truck rental. Great customer service!

Rating:

5.0

The staff was very friendly and helpful to us. She was very knowledgeable and approachable. She ws a great help to us.

Rating:

2.0

I would like to state that the app does not work properly and kept timing out and removing the photos that I took of my vehicle I don’t find that being helpful in case there is damages that happened afterwards now I can’t go back into the app or my reservation previously and redo the photos so I don’t know if they went in. They also don’t have a give you an idea as to where the drop off trailer goes.

Rating:

5.0

Great customer service had everything ready when I got there.

Rating:

5.0

U-Haul app didn't work and had to call customer service just to pick up the moving van.

Rating:

5.0

Jason was very nice. However a reservation included a mover that was never contacted causing me extreme anxiety. I contacted mover after I got number from U HAul. I was informed they would call No one did.

Rating:

5.0

Staff Member was courteous and professional

Rating:

5.0

I have no suggestions.

Rating:

5.0

Very friendly

Rating:

5.0

I moved from Mass to North Carolina. The Gentleman that works there could not have been more polite and helpful. He took the time to walk me thru everything about storage rental and the policies at uhaul. Great Customer service Thank you For being understanding Bruce

Rating:

5.0

Excellent service from reservation to pick up to return!

Rating:

5.0

Easy access to facility, helpful staff, and neatly kept facility. Highly recommend!

Rating:

3.0

A/C was not working in truck had to move in 80 plus degree weather. Called the front desk she was rude and didn’t help nor accommodate me.

Rating:

3.0

This facility was fairly new and clean when I initiated my storage unit. Within 6 months time several people moved into surrounding units who consistently left the aisle in a complete mess leaving spilled soda cans on the floor, random trash on the floor and even leaving their belongings out in the aisle. I came to my unit with a person that was buying some of my belongings and found someone from one of the trashy units had connected about 10 small drop cords together to run to the power outlet next to my unit and ran it down the aisle so they could charge their cell phone. I had to move this out of my way so I could get my items out of my unit. This facility has internal cameras but clearly the staff never looked at them nor did anything about this ghetto behavior from other unit renters. Based on what I have seen in the last 3 months I have no doubt the newer renters have brought bugs into this building. Moral of this story is, just buy a storage shed to put in your backyard or rent a Pod unit. With regards to the staff, the guy that normally assisted me was fantastic and friendly however the lady was the opposite of this. The day I physically moved out I went into the office to close out my unit and she said, "If I don't get to it by the end of the day then I'll get to it on Monday". Excuse me? No - you'll do it today because i'm standing here telling you I just moved out. So I had to email this company to give them a written notice that I moved out since she wouldn't do her job. There were no other customers there, so she had nothing pressing to do, she just didn't want to do it because it required her to get off her butt and go inspect the unit. I will not use this facility again and likely won't use any storage facility because they won't uphold any standards.

Rating:

5.0

Josh was great walking me through the facility and provided the best options for the space I needed. this location is great - Satisfied Cusromer

Rating:

5.0

Gracias por su atencion y por tener para los que ocupamos sus cervicios. Gracias

Rating:

5.0

My property was safe and intact. Thank you so much.

Rating:

5.0

I was overcharged, but Jason at the location took care of it with no hassle and was professional. After calling U-Haul customer service, they processed the refund.

Rating:

3.0

I dropped the truck off after hours so i didn't have to interact with anyone.

Rating:

5.0

Josh has the best customer care service I’ve ever seen at any of the locations I’ve ever been to over the years… Thank You Josh for your patience and kindness.. He’s going places in life with that type of services.. A thank you guys for hiring him….

Rating:

5.0

Everything was beyond perfect! Only thing I wish the truck had, was cruise control! With us traveling from Tx to NC, we drove for 2 days! My ankle was hurting bad from using the gas pedal. But other than that, the service given was very good!

Rating:

5.0

The move in was successful. The staff at this location went above and beyond to answer all of our questions and provided superior customer service. It made the transition to your facility even better. Thank you, Mrs. White

Rating:

5.0

Every thing was Great

Rating:

5.0

Josh the coordinator at this location was definitely a value add ensuring all was seamless! Thanks again,

Rating:

5.0

The employee that assisted me was polite and professional. The truck was ready and already had the requested pads and dolly in the back of the truck. I had no problem returning the vechicle. The whole experience was excellent.

Rating:

1.0

I ordered a 20 inch truck. One hour before my pick up I got a call that they didn't have my truck. The person who called said I could get a 26 I. Truck for the same price as the 20 inch but charged me the price of that truck. It was not my fault that I reserved a truck and they didn't have it. So chege me extra money because you guys didn't have what I ordered. Totally bot happy.

Rating:

5.0

Great customer service by our rep.

Rating:

5.0

Extremely wonderful experience

Rating:

5.0

Josh is an asset to your company, very pleasant and helpful

Rating:

5.0

The Uhaul Representative was Amazing! Extremely helpful and made the overall experience very pleasant.

Rating:

5.0

Very courteous and gracious staff! Facility is spotless with plenty of carts! We also rented a truck and the process of everything was super easy!!! Highly recommended 👌 👌👌👌👌

Rating:

4.0

The young man that helped us was great. We didn't get his name but he helped us friday and saturday morning. So we decided to get a storage unit there as well. Great customer service!!!

Rating:

5.0

Not sure his name, but please find the young man working early on 7/29/2023 and thank him. Outstanding service, politeness and helpfulness. He deserves praise from senior staff. Reward him in a way that makes him want to hang around.

Rating:

5.0

Had great customer service

Rating:

5.0

Everyone was friendly

Rating:

5.0

Brand new facility, easy access to storage area; courteous, friendly, professional staff.

Rating:

4.0

Wonderful