Customer Reviews for Ironbound Road Mini Storage
(U-Haul Neighborhood Dealer)

864 reviews

4010 Ironbound Rd   Williamsburg, VA 23188

(757) 229-1459

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 4/20/2025: Closed
  • 5/26/2025: Closed
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: 1:00 pm - 5:00 pm
  • 12/24/2025: 9:00 am - 12:30 pm
  • 12/25/2025: Closed
  • 12/26/2025: Closed
  • 12/31/2025: 9:00 am - 12:30 pm
  • 1/1/2026: Closed

Show All Hours

Services at this Location:

Contact Us

(757) 229-1459

4010 Ironbound Rd
Williamsburg, VA 23188

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 4/20/2025: Closed
  • 5/26/2025: Closed
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: 1:00 pm - 5:00 pm
  • 12/24/2025: 9:00 am - 12:30 pm
  • 12/25/2025: Closed
  • 12/26/2025: Closed
  • 12/31/2025: 9:00 am - 12:30 pm
  • 1/1/2026: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE D 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R 
Rating:
5.0

A sign on the door said they opened at 9:00 am, but it was 10:45 am and no one was there. I later learned they open at noon on Sundays. That is not a problem, so do not put 9:00 am on the door. I have yet to receive a final notice/communication that our rental was returned. But maybe they do not tell us that? The site was easy to find and very clean

KATHLEEN F 
Rating:
5.0

Dan at Ironbound is great. Truck was clean and in good repair. Process out and in was a breeze.

STEPHEN W 
Rating:
5.0

Excellent service and timing …

HARRY H 
Rating:
5.0

Customer did not leave a comment.

AMANI C 
Rating:
5.0

Convenient for us, good availability and flexibility!

BRIAN G 
Rating:
5.0

Customer did not leave a comment.

SEAN K 
Rating:
5.0

Great customer service!

ETHAN A 
Rating:
5.0

Dan and his staff once again were very accommodating and professional. Best U-Haul in the entire community and my staff and I will continue using them. Highly recommended!!

HARLIN L 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
5.0

Can’t think of anything.

Kim T 
Rating:
3.0

Too expensive

SARA E 
Rating:
5.0

Easy to find and truck was very clean. Desk person was outstanding

DOROTHY W 
Rating:
4.0

Nothing. You guys are good,

ALLEN B 
Rating:
5.0

Everything it was good except it was a smelll of cigarettes in the truck

Carolina F 
Rating:
5.0

Very smooth after hours drop off with prompt reply with accurate receipt issued, even on a Sunday. Thanks!

SAMUEL S 
Rating:
1.0

Tried to return truck 15 minutes after picking up up , couldn’t use it they refused credit

Tim P 
Rating:
1.0

I mistakenly rented a vehicle here tried to return after 15 minutes. They refused a refund.

BARON J 
Rating:
4.0

Excellent dealer with good staff. Would highly recommend.

DOUGLAS B 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD D 
Rating:
1.0

I was charged for insurance when I told the guy I didn’t want it. When I call to get a refund they referred me to U-Haul customer care.

Sherrie W 
Rating:
5.0

Nothing. Dan and Ironbound Rd. Self Storage do a great job.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

Customer did not leave a comment.

Enze X 
Rating:
5.0

Customer did not leave a comment.

TERRY L 
Rating:
5.0

The sales associate at the front was superb! She was very friendly and knowledgeable.

MARCHE C 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Customer did not leave a comment.

TROY K 
Rating:
5.0

Staff was friendly and very helpful. The truck was in decent condition and overall I had a very good experience

KAREN M 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
3.0

I was worried after traveling a bit and finding a dent in the hood that was not disclosed to me when I picked up the truck ... Hoping that I was not blamed for the damage. Agent did not go over the truck with me ... Dropped me off and handed me the key, said there's your truck

CARL B 
Rating:
5.0

Have a small step stool for short older people to get in and out.

KENNETH S 
Rating:
5.0

Customer did not leave a comment.

BOBBY L 
Rating:
5.0

U-Haul service was excellent. Affiliated moving help 'company' Moving Assassins was a disaster -- never showed up despite supposedly being "on the way" twice, and never communicated that they would NOT show up.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

HILDA G 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C 
Rating:
5.0

Customer did not leave a comment.

Todd N 
Rating:
5.0

Great service and staff at this location.

BRADFORD R 
Rating:
5.0

The lady who dealt with us at the location on 4010 Ironbound road williamsburg was great. Very friendly, professional and told us about the great daily rate would highly recommend your rental company to others

MANDY N 
Rating:
5.0

Not much. Customer service was great 👍

NELSON L 
Rating:
5.0

Customer did not leave a comment.

Dion W 
Rating:
5.0

Good equipment and staff Storage facilities are very good too

GEARY M 
Rating:
5.0

Dana was friendly, professional and a excellent customer service person.

ERNEST A 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

I only dropped off after hours but I was impressed will all I saw. Thank you so much for making my move up north so easy & affordable!

Donna C 
Rating:
5.0

Customer did not leave a comment.

ANGEL A 
Rating:
5.0

Customer did not leave a comment.

DAVID J 
Rating:
5.0

Easy process, staff was friendly

GEORGE F 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L 
Rating:
5.0

Customer did not leave a comment.

Patrick D 
Rating:
5.0

Great proprietor, very friendly and helpful. Easy location to find with easy access

GREGORY A 
Rating:
5.0

The initial experience was a bit chaotic because after using the website to reserve a truck, the pick-up location was changed three different times. This kind of made me nervous. I did get a call and got a final location for the truck. I was also given a special offer which went a long way to reassure me. It made the entire experience better as I was given an extra day to load the truck. This made things fantastic. I appreciate it.

CLARENCE F 
Rating:
5.0

Friendly staff

THOMAS F 
Rating:
5.0

Drop off location was extremely poor and risky for a young woman. Ghetto in Baltimore Maryland. Homeless people surrounded my vehicle, asked for handouts, cash when trying to drop it off.

MICHAEL A 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Great service and support! Worked out beautifully for us!

Paul H 
Rating:
5.0

Dana is very cheerful and friendly and efficient. Had a great experience

RICHARD D 
Rating:
5.0

This is a great location to pick up your Uhaul. The customer service is excellent and the trucks are very nice. We will be using them again for sure!

JEFFREY L 
Rating:
5.0

The young lady that helped me was very professional and sweet.

beth m 
Rating:
5.0

Customer did not leave a comment.

Cornell T 
Rating:
5.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

I definitely would recommend this place, & the price was right. Quick customer service knowledgeable about everything.

PAMELA L 
Rating:
5.0

Easy pick up and drop off, friendly staff

Paul F 
Rating:
5.0

While this location is excellent I had made a reservation for a dealer much closer to my home. The pickup location was changed twice proper to my scheduled date. This resulted in extra charges for the mileage since the only dealer with equipment was on the other side of town.

Glen T 
Rating:
5.0

I use for my business. Any suggestions for savings

Randall D 
Rating:
5.0

Nothing

Robert I 
Rating:
5.0

Customer did not leave a comment.

Joel r 
Rating:
4.0

However, we had requested a 15 ft truck. When we arrived the initial truck did not have working AC; the second vehicle also did not have working AC. The agent allowed us to have a 20 ft truck at no additional cost - and this one actually had AC. Considering this has been the hottest week on record - hopefully the UHAUL mechanics were able to fix the other truck before renting out.

Diane D 
Rating:
2.0

Renting a truck was a very frustrating experience. I was notified the afternoon before pick-up that the truck was not available at the location where I had made the reservation and I would have to travel to a new location (when I asked why the vehicle could not simply be brought to the original location, I was told, "That's just not something we ever do". Upon arriving I was told the reservation would have to be re-created - a time consuming experience. Later I was called and told the reservation was still not correct and they redid it a third time. Then, when I returned the vehicle, they had to AGAIN recreate the reservation, saying the "system" was having problems. The level of incompetence and lackluster customer service was staggering. I would not recommend to anyone to rent from these locations around Williamsburg, VA.

James H 
Rating:
5.0

Customer did not leave a comment.

Lillian E 
Rating:
5.0

Customer did not leave a comment.

Linda M 
Rating:
5.0

Nothing! Courteous, prompt, and customer service-oriented to a fault! Everything was perfect and made the entire local moving experience a complete success. Thank you!

David G 
Rating:
5.0

Fast service for pickup

Joseph C 
Rating:
5.0

I didn’t catch the name of the woman at the counter, but she was so incredibly warm and kind. She made an otherwise unremarkable transaction pleasant with nothing more than her kindness.

Patricia D 
Rating:
5.0

Great service! In and out in 5 mins!

Andrew L 
Rating:
4.0

Dana did a fantastic job!

Cameron L 
Rating:
5.0

Customer did not leave a comment.

Robin G 
Rating:
2.0

We paid for a dolly and never received one, and we were charged twice for two different amounts- still have not received a refund

Faith C 
Rating:
3.0

It was a bit of a frustrating experience- I had booked my haul >2 months in advance to make sure a truck would be available and no issues would arise (booked to be picked up at the Norfolk, VA location on Monticello Ave). Despite this, the evening before I received a call that the closest available truck was 1 hour away so this was really inconvenient for my moving plans that day. I asked if the next smaller size truck was available at my preferred location and the answer was basically no, this is a really busy time so we're pretty booked....which was frustrating as I had tried to avoid this issue by booking so far in advance. I would have appreciated some sort of discount or other way of compensation for this. Despite that, I was able to use the after hours pick up function on the app and it was very easy to use. The process of picking up and dropping off the truck went smoothly and without issue.

Kaila L 
Rating:
5.0

the rep who was checked me in was terrific. Kind courteous and professional.

David H 
Rating:
5.0

Great service!

Victor O 
Rating:
4.0

Customer did not leave a comment.

Timothy C 
Rating:
5.0

Customer did not leave a comment.

brian m 
Rating:
5.0

Great experience!

Debra H 
Rating:
5.0

Maintain what you're doing now :) Everything went very smoothly and we were quite happy with our rental van.

PHYLLIS K 
Rating:
5.0

I use U-Haul frequently and this is the best experience/station I have used. Dana is absolutely a professional, helpful and a pleasure to work with.

Joe L 
Rating:
4.0

Informed them of the wiper safety issue. I hope they repair it

Mark W 
Rating:
5.0

Customer did not leave a comment.

Susan P 
Rating:
5.0

Dan was very personable

TIM B 
Rating:
5.0

The woman who checked in the truck was awesome. Top marks for easiness and friendliness.

John G 
Rating:
5.0

Customer did not leave a comment.

john v 
Rating:
5.0

The employee Dana was extremely knowledgeable about the entire U-Haul process and very helpful in making it a smooth and seamless process.

kelvin e 
Rating:
5.0

The manager was very, very nice.

Nicole H 
Rating:
3.0

Good service for a last minute rental when our other rental canceled on us at the last minute. We reserved an appliance dolly with the truck to move a large & very heavy piece of furniture, that was mistakingly given to another renter. This made our job extremely difficult, and we were unable to move the piece to where it was intended. We were not charged for that part of the rental, but would suggest double-checking equipment in the truck before letting it leave the lot in the future.

Katherine T 
Rating:
5.0

Customer did not leave a comment.

Art G 
Rating:
5.0

The check in process was a joke. I spent over a hour and on hold several times to try to get just the back of my license to scan. I was late for the entire reason for renting the van. I am a wedding florist and on a timeline. I spent valuable time trying to do one step! The back of my license was holding the entire thing up. Over an hour! I will take my business elsewhere The location was perfect. The app and check in process less than one star

Annette L 
No reviews have been submitted for this location.

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