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MICHAEL A
Customer Reviews for Ironbound Road Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A sign on the door said they opened at 9:00 am, but it was 10:45 am and no one was there. I later learned they open at noon on Sundays. That is not a problem, so do not put 9:00 am on the door. I have yet to receive a final notice/communication that our rental was returned. But maybe they do not tell us that? The site was easy to find and very clean
KATHLEEN FDan at Ironbound is great. Truck was clean and in good repair. Process out and in was a breeze.
STEPHEN WExcellent service and timing …
HARRY HConvenient for us, good availability and flexibility!
BRIAN GGreat customer service!
ETHAN ADan and his staff once again were very accommodating and professional. Best U-Haul in the entire community and my staff and I will continue using them. Highly recommended!!
HARLIN LCan’t think of anything.
Kim TToo expensive
SARA EEasy to find and truck was very clean. Desk person was outstanding
DOROTHY WNothing. You guys are good,
ALLEN BEverything it was good except it was a smelll of cigarettes in the truck
Carolina FVery smooth after hours drop off with prompt reply with accurate receipt issued, even on a Sunday. Thanks!
SAMUEL STried to return truck 15 minutes after picking up up , couldn’t use it they refused credit
Tim PI mistakenly rented a vehicle here tried to return after 15 minutes. They refused a refund.
BARON JExcellent dealer with good staff. Would highly recommend.
DOUGLAS BI was charged for insurance when I told the guy I didn’t want it. When I call to get a refund they referred me to U-Haul customer care.
Sherrie WNothing. Dan and Ironbound Rd. Self Storage do a great job.
ROBERT SThe sales associate at the front was superb! She was very friendly and knowledgeable.
MARCHE CStaff was friendly and very helpful. The truck was in decent condition and overall I had a very good experience
KAREN MI was worried after traveling a bit and finding a dent in the hood that was not disclosed to me when I picked up the truck ... Hoping that I was not blamed for the damage. Agent did not go over the truck with me ... Dropped me off and handed me the key, said there's your truck
CARL BHave a small step stool for short older people to get in and out.
KENNETH SU-Haul service was excellent. Affiliated moving help 'company' Moving Assassins was a disaster -- never showed up despite supposedly being "on the way" twice, and never communicated that they would NOT show up.
THOMAS RGreat service and staff at this location.
BRADFORD RThe lady who dealt with us at the location on 4010 Ironbound road williamsburg was great. Very friendly, professional and told us about the great daily rate would highly recommend your rental company to others
MANDY NNot much. Customer service was great 👍
NELSON LGood equipment and staff Storage facilities are very good too
GEARY MDana was friendly, professional and a excellent customer service person.
ERNEST AI only dropped off after hours but I was impressed will all I saw. Thank you so much for making my move up north so easy & affordable!
Donna CEasy process, staff was friendly
GEORGE FGreat proprietor, very friendly and helpful. Easy location to find with easy access
GREGORY AThe initial experience was a bit chaotic because after using the website to reserve a truck, the pick-up location was changed three different times. This kind of made me nervous. I did get a call and got a final location for the truck. I was also given a special offer which went a long way to reassure me. It made the entire experience better as I was given an extra day to load the truck. This made things fantastic. I appreciate it.
CLARENCE FFriendly staff
THOMAS FDrop off location was extremely poor and risky for a young woman. Ghetto in Baltimore Maryland. Homeless people surrounded my vehicle, asked for handouts, cash when trying to drop it off.
MICHAEL AGreat service and support! Worked out beautifully for us!
Paul HDana is very cheerful and friendly and efficient. Had a great experience
RICHARD DThis is a great location to pick up your Uhaul. The customer service is excellent and the trucks are very nice. We will be using them again for sure!
JEFFREY LThe young lady that helped me was very professional and sweet.
beth mI definitely would recommend this place, & the price was right. Quick customer service knowledgeable about everything.
PAMELA LEasy pick up and drop off, friendly staff
Paul FWhile this location is excellent I had made a reservation for a dealer much closer to my home. The pickup location was changed twice proper to my scheduled date. This resulted in extra charges for the mileage since the only dealer with equipment was on the other side of town.
Glen TI use for my business. Any suggestions for savings
Randall DNothing
Robert IHowever, we had requested a 15 ft truck. When we arrived the initial truck did not have working AC; the second vehicle also did not have working AC. The agent allowed us to have a 20 ft truck at no additional cost - and this one actually had AC. Considering this has been the hottest week on record - hopefully the UHAUL mechanics were able to fix the other truck before renting out.
Diane DRenting a truck was a very frustrating experience. I was notified the afternoon before pick-up that the truck was not available at the location where I had made the reservation and I would have to travel to a new location (when I asked why the vehicle could not simply be brought to the original location, I was told, "That's just not something we ever do". Upon arriving I was told the reservation would have to be re-created - a time consuming experience. Later I was called and told the reservation was still not correct and they redid it a third time. Then, when I returned the vehicle, they had to AGAIN recreate the reservation, saying the "system" was having problems. The level of incompetence and lackluster customer service was staggering. I would not recommend to anyone to rent from these locations around Williamsburg, VA.
James HNothing! Courteous, prompt, and customer service-oriented to a fault! Everything was perfect and made the entire local moving experience a complete success. Thank you!
David GFast service for pickup
Joseph CI didn’t catch the name of the woman at the counter, but she was so incredibly warm and kind. She made an otherwise unremarkable transaction pleasant with nothing more than her kindness.
Patricia DGreat service! In and out in 5 mins!
Andrew LDana did a fantastic job!
Cameron LWe paid for a dolly and never received one, and we were charged twice for two different amounts- still have not received a refund
Faith CIt was a bit of a frustrating experience- I had booked my haul >2 months in advance to make sure a truck would be available and no issues would arise (booked to be picked up at the Norfolk, VA location on Monticello Ave). Despite this, the evening before I received a call that the closest available truck was 1 hour away so this was really inconvenient for my moving plans that day. I asked if the next smaller size truck was available at my preferred location and the answer was basically no, this is a really busy time so we're pretty booked....which was frustrating as I had tried to avoid this issue by booking so far in advance. I would have appreciated some sort of discount or other way of compensation for this. Despite that, I was able to use the after hours pick up function on the app and it was very easy to use. The process of picking up and dropping off the truck went smoothly and without issue.
Kaila Lthe rep who was checked me in was terrific. Kind courteous and professional.
David HGreat service!
Victor OGreat experience!
Debra HMaintain what you're doing now :) Everything went very smoothly and we were quite happy with our rental van.
PHYLLIS KI use U-Haul frequently and this is the best experience/station I have used. Dana is absolutely a professional, helpful and a pleasure to work with.
Joe LInformed them of the wiper safety issue. I hope they repair it
Mark WDan was very personable
TIM BThe woman who checked in the truck was awesome. Top marks for easiness and friendliness.
John GThe employee Dana was extremely knowledgeable about the entire U-Haul process and very helpful in making it a smooth and seamless process.
kelvin eThe manager was very, very nice.
Nicole HGood service for a last minute rental when our other rental canceled on us at the last minute. We reserved an appliance dolly with the truck to move a large & very heavy piece of furniture, that was mistakingly given to another renter. This made our job extremely difficult, and we were unable to move the piece to where it was intended. We were not charged for that part of the rental, but would suggest double-checking equipment in the truck before letting it leave the lot in the future.
Katherine TThe check in process was a joke. I spent over a hour and on hold several times to try to get just the back of my license to scan. I was late for the entire reason for renting the van. I am a wedding florist and on a timeline. I spent valuable time trying to do one step! The back of my license was holding the entire thing up. Over an hour! I will take my business elsewhere The location was perfect. The app and check in process less than one star
Annette L