Customer Reviews for Ironbound Road Mini Storage
(U-Haul Neighborhood Dealer)

402 reviews

4010 Ironbound Rd   Williamsburg, VA 23188

(757) 229-1459

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(757) 229-1459

4010 Ironbound Rd
Williamsburg, VA 23188

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LUCASDAVID ARTHU M. 
Rating:
5.0

Uhaul employees were friendly and eager to serve me. Truck and equipment were present as promised on time. The only improvement would be to have the employees double check the items and charges that the system defaults on the invoice. I had no problem in getting the invoice corrected. Dan did a good job for me.

MAX Z. 
Rating:
4.0

Customer did not leave a comment.

NICOLEMARIE S. 
Rating:
4.0

Customer did not leave a comment.

ETHAN H. 
Rating:
5.0

So easy to rent. First time using service. Will definitely use again.

Colin J. 
Rating:
5.0

Nothing. Great service and professional employees

JOHNTHOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Glen T. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

excellent customer service

WILLIAMEDWIN A. 
Rating:
5.0

Customer did not leave a comment.

KEITHPATRICK K. 
Rating:
5.0

Very easy transaction, convenient location, polite staff

CASEYJORDON W. 
Rating:
4.0

Customer did not leave a comment.

JOHNRICHARDSON B. 
Rating:
4.0

Customer did not leave a comment.

BENKENNETH C. 
Rating:
5.0

The manager at Ironbound Mini Storage is very helpful and friendly. The trucks are clean and safe. Communication is excellent, and supplies are readily available. Highly recommend.

DEANNA M. 
Rating:
3.0

The 20' truck was not maintained at all. The steering was very loose. There was about 10-15 degrees of play in the steering wheel. The passenger door did not stay closed at times when hitting bumps in the road.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDTHOMAS M. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
5.0

I didn't catch the gentleman's name but he met me outside as soon as I drove up to return the truck. I had mistakenly left some items in the cab which he noticed as I was driving away. He ran across the parking lot to stop and give them to me.

WESLEY M. 
Rating:
5.0

Customer did not leave a comment.

Wade K. 
Rating:
5.0

Customer did not leave a comment.

TIFFANYNICOLE AN H. 
Rating:
4.0

Make sure the uhaul is inspected throughly before trying to rent it out to personnel.

miesha W. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Fast friendly service

KATHLEENANN BEHR V. 
Rating:
5.0

Very clean van, friendly service!

Lawrence M. 
Rating:
5.0

The customer service at this location was the best I have ever experienced from Uhaul from any of the 10 locations that I have tried in 4 states. I don't recommend the phone app pickup as it does not seem to recognize my location from my phone or my wife's phone. The location verification is a prerequisite to pickup vehicle using phone app.

AARONJOHN LEWIS F. 
Rating:
5.0

Customer did not leave a comment.

DAVEONJAVON E. 
Rating:
5.0

Customer did not leave a comment.

TAMARALYNN M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINEMARIE A. 
Rating:
5.0

Customer did not leave a comment.

Judy E. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANGELO C. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
3.0

The Uhaul truck was late, and the office personnel was unbothered.

VICTORIA M. 
Rating:
5.0

excellent service great customer service

SETHWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

BRIANKELLER G. 
Rating:
4.0

Let them know why they have to be approved when they pickup the truck

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Shay C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWSHAUN L. 
Rating:
4.0

The passenger side mirror didn't adjust. Couldn't see on the passenger side because of this.

KITO F. 
Rating:
5.0

Customer did not leave a comment.

Kaycie T. 
Rating:
5.0

always wish that I wouldn't get vehicles with little gas (1/4 tank in this case where I have to stop for gas at very beginning. But understand how that happens.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

STEPHENPAUL O. 
Rating:
5.0

No improvements are needed, everything from Ironbound Mini Storage was great!

DANIELLEROY K. 
Rating:
5.0

Employee Mark, I believe he is the asst. manager. Excellent! Personable and go me in and out very fast.

David C. 
Rating:
3.0

The Ironbound location did an excellent job. Very professional. My issue was woth the scheduling system not giving me the truck I reserved without driving an hour away. I had to accept a smaller truck.

Donovan B. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

WILLIELEE R. 
Rating:
5.0

Customer did not leave a comment.

BRIANKELLER G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHWILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

KENNETHMOFFET J. 
Rating:
5.0

Customer did not leave a comment.

PAMELAJOAN N. 
Rating:
5.0

Dan was awesome and made the whole experience smooth and easy. I highly recommend this location because of his professionalism and the quality of the vehicle he rented to me.

CAROLYNCLARK B. 
Rating:
1.0

Accommodate the request selected for locations closer to area identified, and when the selection was to be a location that is open on Sunday within the hours of pickup.

Jeremiaha J. 
Rating:
5.0

Your representative that waited on me and set me up with the truck was quite helpful and answered all of my questions. He made the rental experience quite easy. Excellent — Thanks!

GALEEDWARD T. 
Rating:
2.0

to many problems with the return in Valparaiso

NANCYELLEN K. 
Rating:
5.0

Vehicle great condition Friendly customers service

JUAN P. 
Rating:
5.0

Very good customer service

GEYOPADILLA M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Excellent service!!

ALANMITCHELL B. 
Rating:
5.0

The equipment was in great shape, and the people at this location were so very nice. It was such a good experience, I wouldn't go anywhere else and will recommend to friends that may need to use Haul services.

MONALEE O. 
Rating:
5.0

Customer did not leave a comment.

NATHANIELAARON D. 
Rating:
5.0

Customer did not leave a comment.

RANDALLMARK M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED S. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Very friendly staff, clean and well maintained vehicles. Made our move that much less stressful!

MICHAELAIDAN W. 
Rating:
5.0

Went great keep it up!

Ross S. 
Rating:
5.0

My son's truck broke down and we needed a truck on short notice. The location manager came out to help us when the store was supposed to be closed on Easter Sunday. The truck was very clean, and I was surprised to find the vehicle was equipped with Android Auto which made navigation and hands free calling simple and safe. Not your father's UHaul! I can't say enough about how everyone helped us on an Easter Sunday.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

RICHARDP J. 
Rating:
5.0

Continue giving wonderful customer service!

DANIELLEANNETTE B. 
Rating:
5.0

The gentleman was very friendly and got us in and out the door very quickly!

TAYLOR W. 
Rating:
5.0

Customer did not leave a comment.

MIGUELANTONIO M. 
Rating:
5.0

Van was relatively new, very clean and on-line check-in process went smoothly.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

BRIANJORDAN M. 
Rating:
5.0

I liked this U-Haul. I have used many in the past. What set this apart was the helpfulness of the staff. Very pleasant and accommodating. Exactly what makes Williamsburg special. Kind and helpful people.

ROBERTJOHN W. 
Rating:
5.0

Customer did not leave a comment.

MARYGRACE S. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
3.0

The initial odometer on form handed to me was inaccurate. It was 20347.6 rather than 20347, and I told the U-Haul rep in Williamsburg. He didn't bother to update the mileage. I started driving the U-Haul, and then soon afterwards received a surprise text. If there was an odometer inaccuracy, the link shown in the text said to take a photo of the odometer reading. By that time I already started driving, and it was too late to take a photo!

Andrew P. 
Rating:
5.0

Nice touch blowing out the trailer of just a very little amount of debris! Thanks Dan!

LEIFERIC W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Everything was great, easy pick-up and return! Friendly staff, plus, great location! Will definitely use them for all my future moving needs!

JOHNWILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

OLABODEADETOKUNB T. 
Rating:
3.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Location and service were great. $19.95/day? Come on ... final charge was $71.00 for 4 hours + fuel. Have you ever thought of just offering an honest flat rate & representation of cost?

ROBERTBRUCE W. 
Rating:
5.0

Customer did not leave a comment.

SEANMICHAEL K. 
Rating:
5.0

I don't know if I didn't do enough homework on the rental process, but I would've appreciated it if I was reminded at pick-up about verifying the status of the vehicle prior to driving off. Once I realized that's what I needed to do, it was already in my possession.

Wagnus P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

The Ironbound Road location in Williamsburg, PA, was clean and easy to rent my truck; No Issues... William & Mary Tribe Football [Apopka]

Terry J. 
Rating:
3.0

My only complaint is that we were scheduled to pick up the truck down the street from our house. They called the day before and changed the pickup location to a site 30 minutes away. They said that was the only location That had what we needed. We went to the one down the street on moving day to buy some boxes and they had the same truck we needed sitting there. We asked was it available and they said yes. So why were we inconvenienced when it was available? Also, we were not happy with the people we hired thru uhaul to help us unload. They didn't show up on time and when they did arrive it was only one person. We paid for two.

JOSEPHPATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Logan W. 
Rating:
5.0

Customer did not leave a comment.

DANIELLEE R. 
Rating:
5.0

App seemed a little difficult to pickup, however, drop off was simple. Truck was clean and great.

CHRISTOPHERALLEN A. 
Rating:
5.0

Thank you for working with me when I needed to change pick up time and dates.

BARRYWAYNE A. 
Rating:
5.0

Nothing. Uhaul rep was professional and curtious. Thanks.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

JAMESA C. 
Rating:
5.0

Customer did not leave a comment.

JOYCECAROL P. 
Rating:
5.0

Continue to sustain the top notch customer focus and first rate facility. Very smooth drop off twice.

Michael S. 
No reviews have been submitted for this location.

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