Customer service was great. Should always be like that.
CHRIS H
Customer Reviews for Iroquois Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The electrical connect had been drop on the ground causing it to not work properly. The ratchet for the straps were dirty with sand and grit making it difficult to use. Overall though I would rent again as it was very useful.
CHRISTOPHER PWas all good.
CHRIS HThe front desk staff was a pleasure to deal with. The truck was clean and worked flawlessly. In general I had a nice moving experience, all thanks to the use of the 20' vehicle I rented and the staff I that assisted me.
Aaron AGood stuff all around
Michael KThere was a smell of gas coming from the truck every time you started to drive
BRADLY ZThe ability to tap pay, although this store went above and beyond to help me work out a solution
TERRY HThe original rental place was in Cornwall. I booked a 4/8 a month prior to pick up. The night before pickup I was told that they had no 4by8 that I would get a 6by12 for the same price which I did not want. It was either that or nothing and the fact that I had to travel an hour and 15 just to pick it up added to the frustration already mounting. My first experience with U-Haul Cornwall will probably be my last
EDWIN RGreat experience, very professional
JONATHAN PNothing other than having a closer location to home to pick up a trailer instead of driving 45 minutes to pick it up. The person at this location was friendly, hooked it up to our vehicle, provided a printed copy and wished us a happy trip.
PERRY DService from the guy at the desk was awesome. He was very nice and accommodating that I had to move my times around. Truck wasn't cleaned before me, muddy floors, grease all over the floors. And unreported damage to the passenger side mirror.
Shauna AI was forced to this location for my rental even though was told U-haul guaranteed equipment at your requested location. Costing me time, kms, and fuel. Not happy.
Aaron BHave an hourly rate. I only used it for a few hours and was charged for the full day. That would be the only thing I would recommend. Thanks appreciate the rental.
ALBERT CFantastic and accommodating people at this location, highly recommended and I will use again!
Ross LIroquois location was quick, knowledgeable, and CLEAN. No issues at all.
Michael TA little better maintenance would be nice.
DALE MWe recently moved our mom to a seniors residence. We rented a U-Haul truck from our local dealer, Iroquois Esso. Manish and staff couldn't have been more helpful. The whole experience was easy and very affordable. Thank You U-Haul!
Chris WThe guy I dealt with was very friendly and had excellent customer service.
Ron DThe service was very slow. The person who served me when I reserved the truck was the only one who knew how to do the rental and left for the weekend. When I went to pick up the truck, I had to practically start the whole process over again on the phone with that same person. I had a time line and was very frustrated by the delay. There should be a better way to do this.
Louise VAll good
Allan DI called about an alternate drop off other than Iroquois and was told the additional charge would be MORE THAN $4000!!!! Is this correct? That seems outrageous! I dropped the truck and car dolly a day early.
Pam BNot sure everything was five star
micky mCould not confirm my drop off location
Paul Kthe debit machine not working, was the first problem.
KAREN IA little more shoveling around where the vehicles are parked.
Jack FCustomer service at the pick up location was great
RICHARD HI was wrongly charged for gas? I filled the tank still charged for 15 litres.
Nikeshkumar PThe customer service was excellent I will rent from them again because will be in area in a couple of weeks
Kathryn FHave packing equipment there .
Peter RAll was good
Perry PThey were very friendly and helpful Nothing like Beeton they were fantastic at Iroquois.
PAULA SThis was so absolutely easy and not expensive! Less than paying fuel in a friend's pickup truck! The service was amazing; The store clerk assisted me in getting it all connected. So fast, so easy. Very reasonable price. THANK YOU!!
Dodi BI arranged to drop my truck/trailer off here, which they had no record of and were expecting me to drop off at another location 15 mins away. Thankfully the owner/operator was able to sort it out and was very helpful. As it stands, I'm in no hurry to rent from U-haul again as the whole experience was quite unpleasant from start to finish.
Heather PCustomer service in Iroquois was top shelf. Friendly and helpful staff made it a seamless transaction start to finish.
Paul Texcellent service
Dan RVery helpful
Charlene MNothing comes to mind. Great service and pleasant interaction
WESLEY WAlways a pleasant experience🙌
Serge MAbsolutely horrible service. Garbage left in the truck. Battery dead. Snow covered and buried
Brody FAwesome guys- very helpful!
GAY RAwesome service
SERGE MOnly issue was that I didn’t receive the dozen furniture pads we had paid for. Other than that everything went well
JACKE B