I'm not sure if it is a U-Haul problem or a problem with this location, but I don't see the point in completing the paperwork online to make a reservation and then have to do it again on site. It was like starting from scratch. You confirmed my rental (after trying to send me 50 kilometres farther away) so you had all my information, all that was needed was my drivers licence to confirm identity and a credit card for payment. There was one person working, and she was running the convenience store at the same time trying to complete my rental with a person on the phone. No issue with her, she did a good job, but the system is problematic. When I returned the vehicle 3 1/2 hours and 24 kilometres later I provided the mileage, but they insisted I needed to provide trip meter info as well. When you have the mileage out and the mileage in, what more do you need? Maybe fewer, better staffed locations would be a good idea. Not the easiest transaction I've had with U-Haul. Again, not an issue with the employee on site, just your process.
Terry T
Iroquois Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Iroquois, ON K0E1K0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkWhen we dropped truck off, they had nothing in the system about us dropping truck off in Iroquois. Finally after half an hour they did find it. Gave them name, reservation #, and all pertinent info. Don’t know why it was so difficult to check truck I.
Daniel RThere is no supply of vehicles. Took a lot of my time just to rent a vehicle. Costs were not explained well in person on the website. Is it miles or km? As a customer, I am entitled to know this. $1 per whatever seems excessive.
Chris PGood, no wait time.
Patrick RAll good
Steven S