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Christina V
Customer Reviews for Irvine Stop & Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You guys charged me $130 for the uhal and then DAYS later you decided to charge my card $200 more for whatever reason and then when I tried to call, you wouldn’t even answer. IM FURIOUS!!!!
Lucien BJust wasn’t impressed with the vape shop or head shop that you have to go to. I originally went to a diff location, but that truck wouldn’t start. So I ended up having to go to this place. I returned it way before the return time. I was trying to be nice and explain to the guy it had quita bit more fuel in it than it had when I picked it up. He spoke very bad broken English. He informed real quick that I didn’t get money back for that. But I never asked for money back. I was merely telling him. There was trash in the front as well as the back. I cleaned all that out as well. I’m thankful I got the furniture moved and it stayed dry. But I will deff look elsewhere next time.
Greg HI was very pleased by the whole renting experience. Your representative at this location was very prompt and friendly. He also was helpful with all my needs. I will be using this location again if my family needs a uhaul again. The only thing I can think of as far as suggesting improvements is for them to keep up the great customer service they provided.
William LNothing
Martin WI reserved a truck and trailer 4 blocks from my house. Less than 24 hours before pickup, i got call that I had to pickup truck and trailer from Irving, KY which is 15 miles away. I had to find someone to take me as I had planned on walking to reserved location. When I got the Irvine store, my truck was not there. The other larger truck was not shown to be at this location. After and hour of local Uhaul rep contacting UHaul, He was able to rent me the vehicle. I got there at 1PM and 3pm I was able to get my truck. No help connecting trailer to truck. No instructions about anything with truck other than return with the same amount of fuel. I was 30 minutes late as movers were scheduled to be there at 3PM and being 5 mins from house on original reservation. It was too late to change based on less than 24 Hour. I tried calling several time sot confirm as i called local store and he told me they no longer rented trucks. Not sure why if you had local change, why you could not contact me earlier. You guys need to give you customer more information on equipment to reduce future issues.
Dan EIt's not in Irvine Stop & Shop for one. It's next door in the Irvine Smoke Shop. There was no drop box for dipping of the key after hours. There was no lock box for after hours pickup. The staff didn't seem particularly knowledgeable. The truck was great, the location was terrible.
Andrew B