This location is a head shop and not conducive to any family customers. Although clean inside the aroma was unusual and the atmosphere was uncomfortable. The attendant was friendly but did not appear to be attentive regarding dropoffs and offered no proof of delivery.
Suzanne S
Irvine Stop & Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irvine, KY 40336
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Customer Reviews
- 3.0 Average Customer Rating
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The actual location for the drop off is a head shop. Although clean inside, not a choice place to have to go. The person behind the counter was nice and disinterested.
Suzanne SThey have nobody there to help. Had to do the 24/7 service and I would use that again. Too complicated. Took me 2 hours to pickup. Finally had to call.
Debbie FWe have had the worst experiences with U-Haul especially this location. We would reserve one online at a location in another city and get a call the day before they don't have it which I find ridiculous. So, directed us to this store like 2 or 3 times. I cringed each time walking in it. It's a vape store and they had glass Dildos in them. Then on top of that they tell us on two occasions that they don't have the truck we were supposed to get or the trailer. The trailer was hilarious. They kept telling me they didn't have the trailer, and I was standing in front of it. I had to argue with them because we were moving and had to be out. On top of that we were moving to Pikeville KY and that is where the drop should be, and they had it Louisville KY which is about 4 hours away. Then when I argued them on the rentals, they had to call the owner which was in NJ or NY I can't remember so he could do the reservation. The whole thing was a complete nightmare. The ONLY saving grace for U-Haul was one location in Richmond, KY and one in Pikeville, KY that was wonderful. This place in Irvine, KY NO. I do not recommend it to anyone.
Paul BHis customer service was freaking awesome I had already made the reservation with Mark's garden shop up in Fort Wayne and I went down to Ossian and I got set up and I mean the guy was just really on it.
Kevin M