Customer Reviews for Irving Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

The drive was not smooth and there were several warning lights on after I drove 2 miles after picking up the truck. I called the people who gave it to me and they mentioned me to ignore saying it might be a sensor problem.

Rating:

3.0

I was charged a fuel fee even though the fuel was left at the level that I picked it up.

Rating:

2.0

I ordered a van on the website. I only needed a van but they made me get a box truck because my drivers license didn't have an Irving address. They said because the vans get stolen. I had an very difficult time getting in the back...due to my back. None of her claim makes sense AT ALL.

Rating:

1.0

It took them a long time to deliver the truck to me, emphasizing that I had reserved it the day before.

Rating:

5.0

Porque medicinales si lo entregaba hoy me devolvían parte del dinero del alquiler

Rating:

5.0

Great location, very secure, and friendly service. I'll rent here again if a future need arises.

Rating:

4.0

They recommend you clean the Uhaul out when finished so you won't be charged a cleaning fee but they charge that automatically 25 dollars for a cleaning fee is outrageous.

Rating:

1.0

So much happened with my order I’ve never experienced customer service so rude and unprofessional I will never do business with this company again

Rating:

5.0

Easy to drop off

Rating:

4.0

The truck rattled and was a rough ride for the entire trip

Rating:

5.0

Everyone was very friendly and helpful. Thank you!!

Rating:

5.0

Rated all high even though it was an after-hour drop-off

Rating:

1.0

Have emergency customer service or have a secury

Rating:

2.0

When I picked up the truck, the gas tank was not full. The attendant marked the line on the paperwork where the fuel level for the truck was, which seemed correct when I got into the truck. The fuel gauge on the truck is not accurate. When I returned the truck I had drive a total of 15 miles. I did not stop to refuel because the fuel gauge needle looked the same as before. Regardless, the U-haul attendant charged me $23 for fuel. They said the gauge needle was lower. I only dove 15 miles and you charged as though I had driven 5x the distance. What a ripoff. Last time I rent from U-haul.

Rating:

4.0

Great people and service! They need to keep their units clean. That's all... The experience was a great one. They were very helpful and patient with the customer! I was running late.

Rating:

5.0

Don’t change anything

Rating:

5.0

The staff was friendly and we were helped quickly

Rating:

5.0

The sales agent/customer service representative who was working the day I went in (not the manager) seemed uninterested and untrained, she kept asking me to repeat myself, which I did over and over again, to little avail. I had been given a discount when reserving the truck, which she couldn't find or figure out and neither could her manager on duty. It was finally only on my insistence on calling a U-Haul booking agent on the phone that I was able to get the discount I was promised. Other that that everything was fantastic.

Rating:

1.0

More friendly front desk agents . Back to customer service...🙂 😁

Rating:

5.0

I did a mobile drop off so I didn’t speak with anyone

Rating:

5.0

Because of my lack of great communication, I ended up letting a clean, empty unit go unaccounted for, racking up $215 in fees. I paid, called to move out -- and got it all refunded. Literally changed my month. I was able to get fresh groceries!!!

Rating:

5.0

This is “hands down” the best U-Haul I’ve EVER been in. So clean, so welcoming, the staff so nice!

Rating:

4.0

Making the reservation was confusing. I called & asked if this was a specific location. I was told yes & when I went to get the truck it was at another location.

Rating:

5.0

Costumer service was great.

Rating:

4.0

It would be even better if customers could access their storage unit 24 hours.

Rating:

1.0

The lady working was zero help. Very rude comments the whole time plus “you are in a hurry so just put the trailer here” which was an unsecured spot. I took pictures to CYA. Don’t return or rent with this woman “manager” person still there.

Rating:

5.0

Polite and helpful people helping me. A after hours drop box may be helpful.

Rating:

5.0

Returned after hours so I did not deal with a person. Return process was very efficient.

Rating:

2.0

I was told it would be $29. Per day and they charged me $59! And the back latch was broken so I had to waste my time going back and getting another truck

Rating:

5.0

Put up a Uhaul sign that can be seen from the highway, really.

Rating:

5.0

The lady who checked me out was very nice and friendly!!! She helped me work through the miles confusion that was mentioned above.

Rating:

1.0

Reference ID: 5088351 Document number: 16458709 Customer Record: Olivia Fletcher

Rating:

5.0

This location with the amazing personnel is why I will rent again from them AND probably as soon as this Saturday. Very fair and decent people! U-haul is extremely lucky to have this franchise! Rene'

Rating:

5.0

Was totally surprised that there wasn’t a ramp on the 10 foot truck! I thought all U-Haul trucks had a ramp. But other than that it was great. The staff was very accommodating and helpful.

Rating:

5.0

Clean, organized, employees available to help. Smooth and fast.

Rating:

5.0

The staff was so friendly and helpful. I really appreciate the hospitality.

Rating:

5.0

The young lady at the front desk I believe her name was Jessica was great! Very service oriented and friendly. Facility was very neat and clean also.

Rating:

5.0

This is MariaL and this place is very clean plus they offer free water n stuff to the customers. They are located near the main highway , gas and stores . Yvonne is always a big help and makes things right n get things done . She is Amazing!!!

Rating:

1.0

People at Irving Storage, 555 W Airport Frwy are lying about the drop off condition and charging for extra two days.

Rating:

5.0

The truck, while mechanically sound, was literally falling apart. Neither visor was able to be locked in place in the center. The driver’s seat upholstery was coming apart to such an extent that it prevented the door from being closed without being slammed. Adjusting the seat forward and backward required getting out of the truck to access the lever since the seat cushion essentially swallowed it up. The passenger side mirror shook and rattled creating a great deal of noise. I typically rent a truck at least once a year — this one was the jankiest I’ve ever seen.

Rating:

5.0

Super helpful and very clean. A super quick process to pick up the truck.

Rating:

5.0

Everything went very well, equipment was really what I really needed. I only have a comment: At the time I went to drop off the trailer, it got stuck, so I called the store because, no one was there to make sure everything was ok with the equipment, the lady that picked up started arguing with me instead of offering me solutions, she was very disrespectful, the things that she told me made no sense at all. A little training will help to prevent this kind of events.

Rating:

1.0

We have filled the gas more than they gave us. But they charged $35. Disappointing

Rating:

5.0

Amazing service

Rating:

1.0

Retured the uhaul on a Tuesday and they tried to lie and charge me extra saying I returned it Friday.

Rating:

5.0

The truck itself was clean when I checked it out but, it is an old truck.

Rating:

5.0

The representative (I forgot her name) at the location was extremely nice! Will definitely use this location again.

Rating:

5.0

I loved this U-Haul pickup location. It was very neat and organized and the employees were very friendly and helpful. Thank you so much for working with me.

Rating:

5.0

Staff was friendly and helpful. Transaction was very smooth. If I ever need to rent a truck again, I will use this location.

Rating:

1.0

Horrible people, no walk through and sent us an invoice for gas even though the truck was left with more gas than we picked it up with.

Rating:

5.0

Perfect location !!! The uhaul was clean n smelled great . The new managers are awesome! Best place to rent a uhaul and get a storage . Always clean fresh 😊❤️ I see both the managers walking all over the place checking in uhauls . Awesome!! Happy customer Maria

Rating:

1.0

Was told I would get the dolly removed from my contract since they did not supply it. They still sent it.

Rating:

5.0

Very helpful personnel. Friendly. Problem solvers.

Rating:

2.0

Made reservation the previous day over the phone and was quoted for a one-way rental. Got to the pick up location and store was unable to locate my reservation. They manually input everything again and said the vehicle was overweight, they tried again and said I'd have to drop off at another location. Tried another time but couldnt get the discount I was quoted on the phone. This went on and on for an hour and 15 minutes and I was the only customer in the store. Everything turned out OK eventually but took extremely too long. The staff was extremely courteous and helpful, just not very savvy on the computer.

Rating:

5.0

The van ran so smooth and I was able to accomplish what I set out to do, thanks!

Rating:

5.0

Please let me know next time you change my reservation spot.

Rating:

1.0

Don’t be late by 1 day or you still pay for the next month till your due date Would not recommend this facility

Rating:

5.0

I would liked to have seen a ramp at the door where customers load and unload.

Rating:

5.0

The process of needing a storage unit was made simple and convenient here. Staff were friendly and helpful. Facility was clean and in good working order each time we came. I highly recommend this storage facility to anyone who finds themselves in need.

Rating:

4.0

I had stalls at this facility for almost three years. My property was kept safe and in a good climate controlled environment. I never had a single problem or other issue. Bill payment was easy by using the online payment feature. I highly recommend this location for storage needs. The only reason I did not give the location an excellent rating was due to the homeless people hanging around the area. However, that is not the fault of the facility. That is to be blamed on the City of Irving's lack of proper enforcement of state law (i.e. trespassing).

Rating:

1.0

The office staff including Maggie was extremely rude when dealing with an issue. The only time the office staff was nice, was when they were taking my money. I will never use this facility again and I will not recommend it to anyone. Every customer should be treated with respect and the office definately did not accomplish that.

Rating:

1.0

The rates kept going up. My "bill" date was changed and started getting charged late fees. I opened the unit up later that the original billing date and you kept moving it so over time you took not only my money but my time in the space. I have told everyone I know not to use your storage. They ate better off elsewhere. If I wasn't 50 yrs old and unable to lift all in the items in storage myself I would have left many many months ago the first time you Changed Rates and my due date.

Rating:

3.0

Nice, easy, good customer service, friendly staff and fair access

Rating:

5.0

It’s really unsatisfactory the service that is offered in this establishment. It got so bad that it resulted in me contacting U-Haul to make report of how bad the service was. The two workers there told me that I didn’t meet the requirements which were that my car had to be up to date to rent a parking spot, yet once I was in there all the cars parked had expired license plates. Overall really dissatisfied with how bad the service was.

Rating:

5.0

One of the workers assisted with throwing some empty boxes and the lock on the unit. His name is Omar. He was friendly and professional. Thank you.

Rating:

5.0

Affordable.

Rating:

5.0

A special thanks to Maggie for being so kind & helpful!!!

Rating:

5.0

Overall, this place is great. The units are secure, climate-controlled, and well-lit. As a woman, I felt safe visiting on my own when necessary. There is an elevator and dollies you can use when needed. My move-out was very smooth. My only complaint was upon move-in on a Sunday morning, the opening time for the office was incredibly unclear. I had previously visited the office and a staff member *told* me the office would open at 8:30 am on Sunday (this agreed with or was later than times I found on Google and the Irving Storage site). However, I waited until 9:20 for an employee to arrive. There were three of us waiting by the time she got there; when we asked what time they were supposed to open, she responded that they opened at 9:00 (which disagrees with all posted openings) and did not apologize for rolling in later than that at 9:20. I just barely made it back to my apartment by 10:00 when my movers were arriving. I would still recommend this place, but don't plan to obtain a unit at opening time. Visit later during the day if you need to access the main office. I hope that management will take it upon themselves soon to make sure that their website, Google, posted signs in the window, and their staff all agree about opening times as these can actually affect moves.

Rating:

5.0

The staff was friendly and professional. The building was convenient to get to and access to the unit was easy. Has to provide own lighting inside storage unit. But climate control protected a lot of things I had from the elements otherwise. I would recommend this storage unit I would also recommend their U-Haul truck rental services.

Rating:

5.0

I’ve referred 3 different ppl here because the cleanliness of the facility and the office!

Rating:

5.0

Bad experience. While moving in, I was doing it myself and could not keep my eyes on everything all at once. I knew I was missing a cart with about four boxes and a headboard on it. I was exhausted sweaty tired and I had two hour drive home so I didn't give it another thought. 2 months later I go to move out and I have no headboard then I started thinking oh my gosh what else am I missing. Family heirlooms in one box which is heartbreaking everything from high-end shoes to kitchen items basically about over $1,000 worth of merchandise. I don't know if I was offered insurance or not but that's not the point. When it hit me that I was missing a lot of things upon unpacking at home I called the storage and the same woman who checked me in 2 months prior was so aggressive and defensive I couldn't get a word in edgewise and all she kept repeating was I offered you insurance and you didn't take it I remember you said that lol. Oh really you remember me saying that out of all your customers two and a half months ago? Moving on that's not even the point, the point is why was she so aggressive? All I was calling about to see is if they had video footage from that long ago. My things were stolen the day I moved in not once I moved in. She wouldn't talk about it she wouldn't help or listen. I ended up calling the owner still have not heard back. I'll never get my things back I'll never get my mother's things back that will mean nothing to anybody but me. I have no proof but my instinct is that there is some kind of racket going on there that when your back is turned your things are going to disappear. I've dealt with thieves before and the young woman who I dealt with that work there fit the description of one. Zero concern, very aggressive and so guilty. To make matters worse I scraped up the side of my Prius on there the back side of their building where they had rebars sticking out. It literally gouged my car. Perfect. Also there were several men standing out in the back loading propane tanks into one of the storages very sketchy. Okay that's about it. The place was clean on the inside but the outside was really sketchy and not really completely safe. One day I went there and the gate was broken wide open with nobody manning it. We're in a deep freeze right now in north Texas but next week I plan on going to the police department in filing a report. Nothing will come of it I'm sure but it needs to be on record. And just to know it says to please contact the storage facility to try to work something out before leaving this kind of feedback and I did with two phone calls and five texts to the owner still nothing.

Rating:

5.0

The staff was great. This was the best experience I Have ever had with a moving and storage facility.

Rating:

5.0

This facility was so clean and it didn’t have that old storage smell lol. Definitely will be using them again in the future ❤️

Rating:

5.0

The entire experience was good.

Rating:

5.0

The staff is friendly and helpful. The climate controlled units are nice and maintained. The only issue is that there is two loading docks and sometimes they are full with other tenants and you have to wait to get in and out. overall, a nice place!

Rating:

5.0

Staff is great, but facility needs improvement and more cleaning both inside and outside

Rating:

5.0

Always great customer service and I love this location. Always always great service. Thank you for your assistance

Rating:

5.0

Overall good experience and prices.

Rating:

5.0

It is a good place but there were temperature problems in the second floor.

Rating:

5.0

Staff is very friendly and helpful.

Rating:

5.0

I recommend Irving Storage highly as the staff are helpful and accommodating.

Rating:

5.0

Everyone was always helpful to the best of that ones ability. I always had help when I needed it.

Rating:

5.0

We had a great experience storing our things at Irving Storage. The facility was always clean. I felt comfortable that there weren't any bugs or anything that could harm our belongings. There were always carts to use and although there were busy days it never felt crowded. The staff is always very friendly. Terry seems to always be there with helpful information and is just all around a great guy. If we ever need storage in Irving again we would definitely go back.

Rating:

5.0

The team at Irving Storage was AWESOME to work with and that is the front office staff as well as the building maintenance person that assisted me moving in and moving out. Yes, I would recommend your facility to anyone.

Rating:

5.0

DO NOT RENT HERE, 3 days before my rent was due for a parking spot, they sent an e-mail raising my rent from $85 to $150. The night of my lease, my truck was broke into in gate secure parking and my tools and 2 dollies were stolen. They did NOTHING. 2 months later a truck broke the mirror off mine. I made a police report. Storage did NOTHING. They further intruded on my time to relocate my truck 2 times then were Rude. Someone tied up part of my parking space and when I reported it, the manager was rude to me. 6 month BAD EXPERIENCE. My rent always paid ahead of due date

Rating:

5.0

Clean truck friendly staff

Rating:

5.0

Manager was great! Fast ! In & out !!!!! Satisfaction was met !!!!!!

Rating:

5.0

I needed to cancel my reservation due to a job change and the staff who helped me was TRULY OUTSTANDING! If I have a storage need in the DFW area in the future, they will get my biz

Rating:

5.0

Ease of moving my things in was great, dolly at the door made it easier. Location close to where I live.

Rating:

4.0

The receptionist was very friendly and helpful. There was a slight mishap with entering my pin number - other than that, everything went quite well.

Rating:

5.0

Irving Storage went above and beyond to help me get into my storage unit after hours. Exceptional customer service!

Rating:

5.0

Staff was very helpful and friendly!

Rating:

3.0

I don’t get why it says I qualify for a free month however U-Haul charging 6.95 admin fee and the actual storage facility adding a 20.00 admin fee, That does not Equal free. Free is free

Rating:

5.0

Fees are reasonable. Needed additional to set a date for storage. Will renew arrangement when the time is right. Thank you

Rating:

4.0

Great customer service

Rating:

4.0

Everything went smoothly as promised

Rating:

5.0

Looooove this place. Definitely recommend. And if I ever move back to Dallas. I would rent space and units again.

Rating:

5.0

The rate is fair, service is good, and the place is clean. Gladella at the counter was very helpful and nice. They have a lot of security cameras which is good for security. Thank you Gladella.

Rating:

5.0

Ended up not needed unit everyone was extremely helpful

Rating:

5.0

We did not know we had a storage unit, which is why we did not move Into it.

Rating:

5.0

Thank you for the quick and friendly service

Rating:

4.0

This would have been a 5 star review, the woman that helped me was very friendly and helpful, but I moved in the rain and your roof drains over the entry way causing me to move in a waterfall

Rating:

3.0

I do not need the storage room at this time. I called on 10/11 to cancel and request my money back.

Rating:

5.0

No problems as I had to change my plans.