Customer Reviews for Irving Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALYSSADANAE R. | Overall Experience
I recommend Irving Storage highly as the staff are helpful and accommodating.Page B. | Overall Experience
1) Give options to check in early and get approved for the ride. Although the approval process was fast, it could save some time and hassle on the pickup day. 2) Put some short how-to videos for driving a u-haul. For a first-timer like me, it took some time to sort out the handbrakes and shift stick working.Saurabh S.
Everyone was always helpful to the best of that ones ability. I always had help when I needed it.Peggy H. | Overall Experience
The truck i had rented had a bad wiper. It needs replaced asap.PREM K.
Great service !NATHAN T.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.ALEIGHA CARISSA H. | Overall Experience
Customer did not leave a comment.Lorenzo J. | Overall Experience
Customer did not leave a comment.IN SEONG Y.
Customer did not leave a comment.CALVIN M.
We had a great experience storing our things at Irving Storage. The facility was always clean. I felt comfortable that there weren't any bugs or anything that could harm our belongings. There were always carts to use and although there were busy days it never felt crowded. The staff is always very friendly. Terry seems to always be there with helpful information and is just all around a great guy. If we ever need storage in Irving again we would definitely go back.Andrea O. | Overall Experience
The truck was awful. The door was hard to close. It popped open while I was driving. The alignment on the truck made it difficult to keep the drawer in the lane, the breaks had to be pushed down hard to shot.FELICIA D.
I had ordered furniture pads with my truck rental. They failed to put them in the truck so my loaders loaded wood furniture without the aid of pads, damaging several pieces. I take part blame for not verifying - trust was misplaced.RICKIE W.
The team at Irving Storage was AWESOME to work with and that is the front office staff as well as the building maintenance person that assisted me moving in and moving out. Yes, I would recommend your facility to anyone.Gerald H. | Overall Experience
Customer did not leave a comment.Traci S.
Customer did not leave a comment.JUSTIN A.
I sent an email to customer service via the receipt that was emailed to me. I never got a response!!!! :( Sent follow up email as well and still nothing. This is regarding my final receipt and invoice.LAUREN B.
Customer did not leave a comment.John W.
Customer did not leave a comment.Donnell D.
All was super easy and simple. Friendly staff.JANET W.
Great customer service!!!ARTHAN G.
Customer did not leave a comment.ICKSU J.
Customer did not leave a comment.icksu J.
Do not hire anyone from the Florida location I rented the vehicle from, and move them to this location in Texas where I dropped it off. That would be my recommendation.Larry C.
Equipment's wheel and gear shifter where a little sticky (dirty). The rest was just great. I rented a 26' last week from same location and it was perfectly clean inside and out.LUIS R L.
Equipment was reasonably clean and well maintained. The truck's wheel and gear shifter where a little sticky, the rest just fine.Luis R L.
Customer did not leave a comment.Karol C.
very kindly staffICKSU J.
For the first time ever, I received a truly clean truck inside out. Even the movers noticed and asked if I had gotten a new truck. Nope, it was just a very clean one.Luis L.
Very friendlyJOAN ELLA E.
Excellent customer service. Two young ladies were extremely helpful. And it was easy to extend my truck rental. Great experience!!Abigail R.
Customer did not leave a comment.Levi H.
Personnel was very nice and helpful, they helped me and explained everything to insure there was a smooth transition!Nathaniel C.
Customer did not leave a comment.ICKSU J.
Customer did not leave a comment.Mohammed M.
Customer did not leave a comment.David L.
Customer did not leave a comment.GEORGE C.
staff is very kindlyICKSU J.
Customer did not leave a comment.TWANETTE M.
Customer did not leave a comment.JANAK C.
Trailer not clean in back. Had to drop trailer 35 miles from requested drop off location - different city. We were told by a U-Haul rep we had to talk to a regional mgr but unable to. No answer on Kevin's phone no call back.WILLIAM M.
Customer did not leave a comment.Eric C.
the personnel was nice helpful and apologetic. My unfortunate experience was not fault of the personnel that help me at the Irvine location. They were good people and I would use them again and again and refer a friend. Uhaul wrote me two contracts: â€¢ 835469897 for the rental of a 6x12 trailer from Saturday November 21st , 2020 @ 1pm to Thursday November 26th, 2020 â€¢ 715083-00106774 Reservation was for a second floor storage room to empty the rented Uhaul into My Uhaul experience: â€¢ Picked up trailer on 11.21.2020 at 1pm. Uhaul facility security gate was broken. I had to lend the facility manager tools to take apart the drive gate motor. I then showed the employees how to reset the drive gate and how use the emergency release lever to manual shut and open the drive gate. Fortunately as a contractor I knew where the first responders emergency release lever was. I also was kind enough to give her the part number for the round motor run capacitor ( that went bad) â€¢ The previous renter of my trailer left a paddle lock with no keys on the doors and I had to personally cut the lock in order to gain access to my rental. The dallas facility did not have the proper tools on premise to cut the lock. â€¢ Arrived to Tustin Uhaul 5 hours early only to be told onsite the 2nd floor had no service elevator â€¢ Lastly was overcharged $43.10 for a trailer late fee. I arrived at 7 am 11.26.2020, 5 hours before my rental contract expired. I was informed then and only then the second floor had not service elevator. All of your major competitors Cubesmart, Public Storage, A-1 etc. Disclose on the their reservation form and contract whether the location has a service elevator or staircase. This is an essential disclosure factor and violates ADA disclosure requirements as well. I was assured and promised that I may keep the trailer until 7pm Friday and would be credit $25 for the nonuse of my rented moving blankets ( this was as courtesy for my inconvenience) to make new storage facility arrangements. I was charged for everything plus late fees, I went to Tustin facility on 11.28.2020 and nothing was done. They Said call customer service and file a claim. I called customer service on 11.28.2020 and filed a complaint and claim. I was told to wait three business days, today is the 4th business day and nothing has been done. This email to notify you that I will be contesting the full balance charged with my credit card company for the following reasons: â€¢ 1 hour delay of my time to make your company security drive gate operable â€¢ 2 hour delay of my time to remove the previous customers paddle lock â€¢ 1 hour delay of my time to fill out paperwork and walk the Tustin Storage facility and discover on my own ( I was never told ) there was no service elevator. â€¢ 3 hours delay of my time finding a new storage facility on Thanks Giving â€¢ 2 hours delay of my time driving back to Tustin Uhaul, Calling Uhaul Customer Service, and writing this email. Regards, Michael Horton 214-280-0073MICHAEL H.
Customer did not leave a comment.TERESA D. | Overall Experience
DO NOT RENT HERE, 3 days before my rent was due for a parking spot, they sent an e-mail raising my rent from $85 to $150. The night of my lease, my truck was broke into in gate secure parking and my tools and 2 dollies were stolen. They did NOTHING. 2 months later a truck broke the mirror off mine. I made a police report. Storage did NOTHING. They further intruded on my time to relocate my truck 2 times then were Rude. Someone tied up part of my parking space and when I reported it, the manager was rude to me. 6 month BAD EXPERIENCE. My rent always paid ahead of due dateDale G. | Overall Experience
Customer did not leave a comment.David B.
The assistant wasn't knowledgeable on how to correct errors and explain things well. I was waiting at least 30 mins or more to get everything correct . I rush to get my truck return the same day and wasn't told I had till 11 am the next day . I end up playing for extra equipment because she couldn't remove the equipment from my order , so I just kept it so I can get out of there .shandee C.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.Edith G.
This is the worst uhaul dealer Ive ever visited. Totally incompetent staff. Made a reservation online but took them more than an hour to provide me with the keys. They are totally unsure of the process. When renting, they said toll charged will be mailed to address on file. Never received any. Later got an email from uhaul stating that I owe uhaul the tolls plus 11$ admin fee. Ridiculous place to do business with. The old guy at the front desk(I assume he is the owner), is rude and unapologetic for the wait. He got bad attitude and doesn't respect the customer.Naga S.
Customer did not leave a comment.Lee P.
I like the lobby area. It's warm and inviting.ROBERT P.
Everything was PERFECT!Jayna W.
Everyone and everything was so easy and user friendly. Love the changes you have made over the years.Marianne R.
Customer did not leave a comment.JORGE M.
Customer did not leave a comment.Tim T.
Customer did not leave a comment.Tammy A.
Customer did not leave a comment.Mark W.
Great customer service!FRANCES I.
Customer did not leave a comment.Alfred R.
Terry was very helpful when we rented the auto hauler.. He is an employee to have... he was able to help and answer any question we had -- hooked up the auto hauler fast and had me on my way -- Terry was great -- When we returned the auto hauler -- that -- was another story -- Bad experience -- you had 2 girls in the office (NO MEN) -- I could not back the trailer and neither could the girl helping me -- instead of her just letting me park the auto hauler behind the fence close to where she wanted it -- where I could -- for her to handle later -- and let me be on my way --No -- she called around trying to find someone to help -- also she could not get it off the ball of my truck -- so that she and I could push it into the spot she wanted it. (yeah--me having to push this trailer into a space) After 20 - 30 min. a guy (think was owner) came out and he starts telling me again how to back it -- finally i told him to back it -- he backed it but he back it into the wall -- left slight intention in wall where he hit -- I think next time I will let Terry rent to me but might drop off (return) to a different location -- maybe then will get someone that knows what to do.DEBORAH LYNN D.
Clearer return instructions. I'm still uncertain of when we would have been charged the $20 convenience fee, or why. I think we avoided it, but I'm not sure how.BRANDON G.
Warm reception and very friendlyMarc W.
Customer did not leave a comment.James C.
Customer did not leave a comment.Kristi T.
Customer did not leave a comment.Ricardo P.
Very satisfied with all the staff member very friendly and I will recommend to friendsJonathan M.
Receptionist was nice, convenient location, moving van was brand new and exceeded my expectations. Event hall next door did fill up the parking lot late at night, which became a small concern when returning the vehicle as the lot was nearly full.Stephen F.
Customer did not leave a comment.Adebayo R.
Nothing everything and everyone was perfectANTHONY LAMONTE H.
Customer did not leave a comment.Conney Lynn C.
Customer did not leave a comment.SHAWN H.
Everything was great!Yolanda A.
Customer did not leave a comment.Andre S.
Found during trip that upper right tail light was out. Just a little stress as I did not want to be pulled over. Trailer was old, and had paint peeling off.Jay E.
Keys were not in the lockbox so I had to go into the facility, which contradicts the whole mobile pick up experience.Luis V.
Personnel very helpful.Robert P.
Customer did not leave a comment.Raymundo A.
I don't know.. It was relatively easy to find, pick-up, and return.. Maybe if there a parking was numbered, like vehicle in this stall and return vehicle in this stall. What is difficult is adjusting the passenger side mirror when you're by yourself. I guess the renter before was the same height as me, cause the mirrors were adjusted perfectly. The mirrors not needing adjustment also indicate the vehicle was not washed on the exterior.John P.
Customer did not leave a comment.Neel P.
Terry went out of his way to help me when I couldn't get the key out if the box. I truly appreciated him because I was on a time schedule.Manuela C.
Great customer service!Leonides P.
Hassle free rental process on site representative was very helpful ...Very outgoing and professional.. Will definitely rent again...shuane L.
I returned my truck the same day as I rented it. Had issues with the app for my return. Placed the trucks keys in the lock box. The very next day I was charged 86 dollars. For keeping the truck for an extra day and a service charge. And no one at the location helped me with anything. I've always had great experiences with Uhual until I used this location. Looking at my account and seeing they stole 86 dollars on top of what I paid for the rental is insane. Uhual has never taken money from me now. Hopefully it doesn't doesn't start now......Joshua C.
Customer did not leave a comment.Richard Shlemon E.
Customer did not leave a comment.Bret K.
Customer did not leave a comment.Muhammad M.
I found your services great, I use your vehicle frist time It so easy to get and price is not to high.syed aher ali R.
Customer did not leave a comment.Preston P.
They do not have professionalism, and they do not try to give best services to customer, My drop location was 40 min away from my location even there were a lot Uhaul service around my locations, I really had a bad experience first time Uhaul,Dan S.
U Haul Truck is clean. But the Tyre pressure is less due to which I need to request for a change. The changed truck is not good. The condition of the truck is not at all good and not maintained well. Even there is no water filled for Windshield wiper. Changing the Gear is really Hard. Steering is really hard to Maneuver. Inside the Cabin it is very noisy that I am not able to even hear any other sounds from my phone or Songs as well. There is a lot of pressure inside the Cabin. It feels like I am going to throw up soon.Prasanth V.
Customer did not leave a comment.James J.
Customer did not leave a comment.Paulina M.
Customer did not leave a comment.JOSE G.
Great customer service, straightforward rental process. I will recommend to others!Carolyn M.
The pictures shown for key pick up was not showing a different location picture and it was confused then it took too much time to confirm that it is the same place. Also, the picture shown while the ruck pickup was not up to date pictures. While returning only it showed me to fill the gas or will be charged extra, this was not communicated well to me.Thirupathaiah P.
Customer did not leave a comment.Pytcheck P.
It's a mall parking lot and I had a 26 truck, I improvised and parked by the office. It would be useful to see a return your equipment here sign. The inside is very clean and the person there was nice and helpful.Luis L.
Very profesional individual despite busy time and being by himself.Rafael G.
Customer did not leave a comment.DAVID K.
Be more clear about the conditions of pick up and drop off times! I was not told that if I didn't return the uhaul at 11am Tuesday I would be charged and extra day! It was actually the opposite what I was told. Also when we entered the uhual there was a couple of either water bugs or roaches which we killed, but it should probably be double checked next time.Kody R.
Customer did not leave a comment.cheryl B.
Customer did not leave a comment.MARK O.
No issues at all, very smooth transaction, thank you.MARCO R.
Customer did not leave a comment.Richard B.
Clean truck friendly staffalicia w. | Reservation
Manager was great! Fast ! In & out !!!!! Satisfaction was met !!!!!!richard g. | Reservation
I needed to cancel my reservation due to a job change and the staff who helped me was TRULY OUTSTANDING! If I have a storage need in the DFW area in the future, they will get my bizCraig S. | Reservation
Ease of moving my things in was great, dolly at the door made it easier. Location close to where I live.elizabeth h. | Reservation
The receptionist was very friendly and helpful. There was a slight mishap with entering my pin number - other than that, everything went quite well.Yesenia Z. | Reservation
Irving Storage went above and beyond to help me get into my storage unit after hours. Exceptional customer service!tyler b. | Reservation
Staff was very helpful and friendly!derrell t. | Reservation
I don’t get why it says I qualify for a free month however U-Haul charging 6.95 admin fee and the actual storage facility adding a 20.00 admin fee, That does not Equal free. Free is freeChristopher L. | Reservation
Fees are reasonable. Needed additional to set a date for storage. Will renew arrangement when the time is right. Thank youColumbus B. | Reservation
Great customer serviceAnthony A. | Reservation
Everything went smoothly as promisedKiana T. | Reservation
Looooove this place. Definitely recommend. And if I ever move back to Dallas. I would rent space and units again.vanessa h. | Overall Experience
The rate is fair, service is good, and the place is clean. Gladella at the counter was very helpful and nice. They have a lot of security cameras which is good for security. Thank you Gladella.Shawn H. | Reservation
Ended up not needed unit everyone was extremely helpfulRenee P. | Reservation
We did not know we had a storage unit, which is why we did not move Into it.Jessica S. | Reservation
Thank you for the quick and friendly serviceBRODRICK N. | Reservation
This would have been a 5 star review, the woman that helped me was very friendly and helpful, but I moved in the rain and your roof drains over the entry way causing me to move in a waterfallChris C. | Reservation
I do not need the storage room at this time. I called on 10/11 to cancel and request my money back.Diane G. | Reservation
No problems as I had to change my plans.Stephen W. | Reservation
I was really pleased with the location, cleaninest, and friendly people would definitely recommend to others.Yolanda D. | Reservation