Customer Reviews for Irving Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Irving Storage

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Symantha M. on

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Craig S. on

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I needed to cancel my reservation due to a job change and the staff who helped me was TRULY OUTSTANDING! If I have a storage need in the DFW area in the future, they will get my biz

CASSANDRA S. on

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The young man that waited on me was efficiwnt and great customer service.

Tanisha J. on

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Brandon was very professional and helped my family and I in our time of need!!! I thank him for all of his assistance!!! I

John B. on

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Jerry G. on

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Excelente staff :)

Zwinda B. on

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R D. on

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Vonelle W. on

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Pay closer attention to customer details. I have rented from uhaul many times before but I can not understand how my name is never correct. My ID and credit card is correct but on contract customer names is Vonell Williams?? What gives with this. It's happened before.

javier M. on

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John O. on

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Bernadette O. on

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The location was not the problem. It’s the rates that are the problem. The HIDDEN costs!!! I made the reservation thinking I had a cost of $57 as I was Quoted. I return the vehicle with a full tank and clean! And still end up with a final charge of $137!!!!! NOOOOT COOL!

elizabeth h. on

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Ease of moving my things in was great, dolly at the door made it easier. Location close to where I live.

syed S. on

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Jeannette M. on

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Stephanie was wonderful. She is very professional and was very helpful in sorting out the return/drop off of our trailer. There had been some confusion with how to drop off the trailer and with the other uhaul dealer where we had picked up the trailer. Stephanie was very efficient. THANK YOU Stephanie!

Jenny N. on

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Oscar G. on

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Jake S. on

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I called the Irving location at 2630 w irving blvd to set up my reservation and they sent the person I asked to pick up to the 555 w airport prwy location. why the fuck did 2630 accept my reservation and then send my guy to 555? if there was an issue 2630 should have called instead of wasting our damn time. then I get charged an additional $6 for "returning at the wrong store", fuck you assholes. i will never do business with uhaul again.

Brittney S. on

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Jesus M. on

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Great employees very helpful

Mary H. on

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Mobile checkin requires entering odometer and gas info before getting the keys for the vehicle... which you need for checking the odometer.

TORRES E. on

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Prompt and excellent service. Thank you!

Kurt M. on

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Kimberly S. on

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joanna S. on

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Free movers while I sit in the air conditioning drinking sweet ice tea! Just joking! There is nothing to improve!

steven G. on

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Carol C. on

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Staff was efficient and friendly. Easy process.

Sharleta O. on

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Yesenia Z. on

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The receptionist was very friendly and helpful. There was a slight mishap with entering my pin number - other than that, everything went quite well.

Joanna S. on

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Throw in a couple of strong men free of charge! Lol! Just kidding! I was kicking myself because I didn't take advantage of them today.

michael W. on

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Great customer service

Miesha T. on

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Rented a trailer, only 1 female on duty she was unable to lift to install it alone.

Patrick K. on

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Marversha S. on

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Excellent customer service was able to help me with everything I needed.

Michael D. on

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This vehicle was very nice. The passenger mirror did move everytime you hit a bump The young lady assisting us was AWESOME!

Brittany H. on

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tyler b. on

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Irving Storage went above and beyond to help me get into my storage unit after hours. Exceptional customer service!

derrell t. on

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Staff was very helpful and friendly!

Christopher L. on

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I don’t get why it says I qualify for a free month however U-Haul charging 6.95 admin fee and the actual storage facility adding a 20.00 admin fee, That does not Equal free. Free is free

Columbus B. on

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Fees are reasonable. Needed additional to set a date for storage. Will renew arrangement when the time is right. Thank you

Anthony A. on

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Great customer service

Kiana T. on

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Everything went smoothly as promised

vanessa h. on

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Looooove this place. Definitely recommend. And if I ever move back to Dallas. I would rent space and units again.

Shawn H. on

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The rate is fair, service is good, and the place is clean. Gladella at the counter was very helpful and nice. They have a lot of security cameras which is good for security. Thank you Gladella.

Renee P. on

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Ended up not needed unit everyone was extremely helpful

Jessica S. on

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We did not know we had a storage unit, which is why we did not move Into it.

BRODRICK N. on

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Thank you for the quick and friendly service

Chris C. on

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This would have been a 5 star review, the woman that helped me was very friendly and helpful, but I moved in the rain and your roof drains over the entry way causing me to move in a waterfall

Diane G. on

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I do not need the storage room at this time. I called on 10/11 to cancel and request my money back.

Stephen W. on

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No problems as I had to change my plans.

Yolanda D. on

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I was really pleased with the location, cleaninest, and friendly people would definitely recommend to others.