Customer Reviews for Irving Storage
(U-Haul Neighborhood Dealer)

321 reviews

555 W Airport Frwy   Irving, TX 75062

(469) 565-1259

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 8:30 am - 5 pm

Services at this Location:

Contact Us

(469) 565-1259

555 W Airport Frwy
Irving, TX 75062

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 8:30 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

KERRINGTON R. 
Rating:
5.0

This facility was so clean and it didn’t have that old storage smell lol. Definitely will be using them again in the future ❤️

ASHLEE P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

antione C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
1.0

They lady who assisted me at the front desk have poor customer service. The truck was dirty I had to wipe it down myself. The truck was in poor condition and the brakes need to be serviced. I am a truck driver so I know what I am talking about, apart of my job is doing a pre and post trip. I will never use this location again.

RYAN S. 
Rating:
5.0

nothing that I can tell

JAMES PRESTON P. 
Rating:
5.0

Customer did not leave a comment.

Yesenia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL P. 
Rating:
5.0

The entire experience was good.

Thomas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YESENIA C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
4.0

Customer did not leave a comment.

TRACY P. 
Rating:
5.0

Very good

ELIO C. 
Rating:
2.0

The truck we were given had a broken windshield and passenger door handle yet they did not show this on the form the sent me to sign off on. In addition although I had reserved online they did not have the dollie I reserved and for some reason they had to re-enter my entire reservation. We were there for about 45 minutes just trying to get the vehicle.

BRIAN B. 
Rating:
5.0

Need to streamline the after hours return method. Took an hour and a half just to get through the online servicing for something as simple as parking and locking a truck then dropping off a key in a slot. Just saying.

BOBBY M. 
Rating:
5.0

The staff is friendly and helpful. The climate controlled units are nice and maintained. The only issue is that there is two loading docks and sometimes they are full with other tenants and you have to wait to get in and out. overall, a nice place!

Sonya V.  |  Overall Experience 
Rating:
3.0

This one just need to improve on customer service you return something they have a bad thing by charging you double for there lack of communication. Even if it was returned earlier and you already paid for your time with a vehicle. They still try to charge you double for something you only used for the time you paid for.

LESLIE P. 
Rating:
5.0

Keys were little jammed in the truck , every time I had to put a lot of pressure to pull them out from the ignition key slot.

Anurag G. 
Rating:
5.0

Customer did not leave a comment.

Alexander B.  |  Overall Experience 
Rating:
3.0

I hardly got any cell service through t-mobile there. I was really afraid I wasn't going to be able to complete my rental. I had to walk out into the middle of the giant parking lot to get more than one bar of reception.

Jeremy M. 
Rating:
1.0

My U-Haul had a severe roach Infestation. I called the leasing agent. The manager gave me the name of the field agent. I did not get a return call. I am having to exterminate my new home due to roaches being on all my belongings. I am very upset that no one is addressing my concerns.

Susan P. 
Rating:
3.0

there was a fresh chewed gum stuck to the driver's door. I guess the truck was not washed before rented out.

Jeni R. 
Rating:
5.0

Customer did not leave a comment.

ANUJ A. 
Rating:
5.0

Customer did not leave a comment.

ERICKA R. 
Rating:
1.0

Customer service is horrible. Both ladies behind the desk treated myself and the other customers I witnessed as if we were an inconvenience rather than what they were getting paid to assist with.

KIMBERLY F. 
Rating:
1.0

I was overcharged and beat out of money. Returned the vehicle with gas at the precise level received and has receipts to verify such but was still charged for gas. Also paid for an extra 10 miles of mileage which was covered when I initially picked up the vehicle and was charged.

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

Michelke M. 
Rating:
5.0

Customer did not leave a comment.

Deborah k M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERICA YEVETTE H. 
Rating:
5.0

Staff is great, but facility needs improvement and more cleaning both inside and outside

MILOVALE HELEN N.  |  Overall Experience 
Rating:
4.0

Had a difficult time with the website. Wanted to utilize the check in process but it wouldn't accept a .pdf copy of my Drivers license. The rental site appeared to have only one person on duty. That person, while, very professional, was limited in their ability to help

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

LESLEY A. 
Rating:
3.0

Customer did not leave a comment.

Carlos L. 
Rating:
4.0

Customer did not leave a comment.

BRIAN H. 
Rating:
1.0

Was charged 100 extra and still have no reason why

N'kesha S. 
Rating:
5.0

Customer did not leave a comment.

SHELIA MICHELLE E. 
Rating:
5.0

The girls that work here are very sweet and professional. They are super helpful! We rent u-hauls often and always pick up and drop off from here.

SONYA V. 
Rating:
3.0

Customer did not leave a comment.

MICAH T. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

The young lady at the counter was very helpful! Thank you! The location was very clean as well. I will definitely use this location again.

Aqueelah M. 
Rating:
5.0

More trailers

BENJAMIN N. 
Rating:
1.0

Customer service was awful ladie was rude didn't even come out to help take off the tow dolly…you have no clue how much of a pain it was to just back it up …and yes I will be going to a different company next time..

MICHAEL A. 
Rating:
5.0

The ladies in the office was very polite and helpful. I will be using them again. Thanks ladies!

LISA J. 
Rating:
1.0

You need to hire someone with SOME customer service skills at the front desk or retrain that lady. She's unacceptable.

CHRISTIAN GIOVAN A. 
Rating:
5.0

Customer did not leave a comment.

CHANTRA O. 
Rating:
5.0

Goood clean, helpful, respectful, accommodating. Highly recommend

AUSTIN Jones or R. 
Rating:
5.0

The receptionist, Veronica was very helpful.

Rosalinda L. 
Rating:
3.0

Customer did not leave a comment.

Pedro Henrique D. 
Rating:
4.0

Customer did not leave a comment.

JULIO I. 
Rating:
5.0

Everything was quick easy and great customer service from the young lady who checked me out

DYNIESHIA S. 
Rating:
5.0

If it is not broke, don't fix it.

CHANTRA O. 
Rating:
5.0

I completed the on-line check-in including uploading my license. It has worked at other UHaul locations but not here - was told this location was a "dealer" so different. Easier check out and pick-up would be better. The turn in however, was super easy. I was met at the door when I returned.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Vanessa C. 
Rating:
3.0

Staff is Great!!!! Truck could of used a cleaning and mechanical check...Otherwise I would of gave 5 stars. Over all the Experience was good.

STACEY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

SERCAN G. 
Rating:
5.0

Customer did not leave a comment.

ANGEL S. 
Rating:
4.0

Customer did not leave a comment.

ANEIKA C. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
1.0

THE REP. TOLD US TO COME BY 5:30 PM AND THEY WILL CLOSE THE CONTRACT , BECAUSE THEY WILL CLOSE AT 6:00 PM ,, I CAME TO THE LOCATION 5:10 PM AND I FOUND OUT THAT THEY ALREADY CLOSED , I TRIED TO CLOSE THE CONTRACT MY SELF BUT IT WON'T LET ME SHARE MY LOCATION , WHICH WAS THE LAST STEP ,, SO I DROPED THE KEYS AND LEFT ,, AND IN THE MORNING I CALLED THE REP. AND SHE TOLD ME YOU ALREADY CHARGED MY BANK CARD $29.00 ,,, PLEASE CHECK YOUR CAMERA TO SEE THE TIME I WAS THERE ,, THAT'S NOT ACCEPTABLE TO CHARGE MY CARD FOR NOTHING ... YOUR REP. LIED TO ME ABOUT THE CLOSING TIME ... IF YOU WANT TO CALL ME 817-477-7851 ,,,, I AM CONTACTING MY BANK FOR THIS FRAUD TRANSACTION ....

TARIG S. 
Rating:
5.0

Customer did not leave a comment.

KENT L. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL C. 
Rating:
5.0

Car dolly was a bit beat up but did the job, so its good.

EMIL P. 
Rating:
5.0

Customer did not leave a comment.

Ayibainetemonado O. 
Rating:
2.0

There was only one person working so the location was well under staffed. The van that was available had a sizable crack across the driver's view which made it difficult to see at high sun with the reflections and at night due to headlights of other cars. While I had to extend several times so that I could move into my home, I was eager to get the truck back!

YOLANDA S. 
Rating:
1.0

Open on time, service customers in front of them versus on the phone, have all the equipment rental, such as blankets, dollies, hand truck, etc. Clean the vehicle before giving and not delaying the customer to clean the vehicle.

Keith A. 
Rating:
1.0

Customer did not leave a comment.

Janaysha G. 
Rating:
4.0

Staff, who do not work for U Haul worked to solve the system failure that apparently happened today. But after reserving online to pick up without going in, it took over 30 minutes to pick up the van.

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

MARVIN Q. 
Rating:
1.0

Customer did not leave a comment.

Nakreshia N. 
Rating:
5.0

Everything was great

VERONICA G. 
Rating:
3.0

help with removing trailer off hitch

LANCE W. 
Rating:
4.0

Perhaps a printed map that shows the numbered layout of the interior

Jeffrey W. 
Rating:
4.0

Uhaul after hours customer service is HORRIBLE. I sat on hold for 35 min due to the app over charging me during return. Was told by the lady not to complete the return online and she would make a note in my contract of my issues/ returned on time and I would get a call the following day from the location. I never got a call so stopped by. The girl at the counter(was nice) but said there was no notes in my contract and I should have been charged $200 for not checking the truck back in. After speaking to the location directly I got everything sorted but you guys need to get your after hours customer service in check. It makes me not ever want to use or recommend uhaul ever again. Awful!!!!!

Kandace H. 
Rating:
5.0

I enjoyed renting from you

John W. 
Rating:
5.0

Customer did not leave a comment.

JUNSOO H. 
Rating:
5.0

Customer did not leave a comment.

MOHAN A. 
Rating:
3.0

I scheduled with one location. They had to change it, because the vehicle I needed was not available. I show up to the new location and they are closed. Supposed to open at 7:00am and it was 9:30. Other people were trying to drop off trucks. No one there. It also appears as though the vehicle I needed also was not at this location. They switch me to my third location. He called and confirmed that they were open and had what I needed. When I show up 10 minutes later they have no power and trying to get the truck took an extended period of time, but finally got done.

Jeffrey C. 
Rating:
3.0

The sales associate at the front desk was very unprofessional, upon my arrival she was on the phone with a friend talking about personal problems, this was not a business call. I was not provided any paperwork to sign as she stated while still on the phon “My printer doesn't work I'll email you” . When it came time to inspect the equipment she finally got off the phone and took us out and pointed out our equipment which was just fine. The equipment functioned exactly as planned and overall I'm satisfied with Uhaul not so much the associate at the location. I will send kudos out to the lady who called me to confirm my reservation she was super helpful and very professional.

Roderick H. 
Rating:
5.0

Don't join relatives accounts to mine. You had a ehold due to my daughter owing a balance.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

ANIL S. 
Rating:
3.0

Customer service is hard to reach. I've been trying to dispute a charge

Julie W. 
Rating:
3.0

Trailer had damaged electrical connections and truck had no AC

SHANNON T. 
Rating:
5.0

very caring

IGNACIO B. 
Rating:
5.0

The two ladies working when I picked up and (the one) when I returned were AMAZING. Professional, quick and efficient and very nice. They had the truck pulled around near the door so I didn't have to be out in the rain a long time. Paperwork was accurate and explained well and everything took less than 5 mins. The absolutely best UHaul experience I have had.

STUART R. 
Rating:
5.0

Customer did not leave a comment.

ANKITA S. 
Rating:
5.0

Exceptional customer service!

Rene A. 
Rating:
5.0

👌🏻

FLORIDA B. 
Rating:
5.0

1) Give options to check in early and get approved for the ride. Although the approval process was fast, it could save some time and hassle on the pickup day. 2) Put some short how-to videos for driving a u-haul. For a first-timer like me, it took some time to sort out the handbrakes and shift stick working.

Saurabh S. 
Rating:
5.0

The truck i had rented had a bad wiper. It needs replaced asap.

PREM K. 
Rating:
5.0

Great service !

NATHAN T. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

Customer did not leave a comment.

IN SEONG Y. 
Rating:
5.0

Customer did not leave a comment.

CALVIN M. 
Rating:
4.0

The truck was awful. The door was hard to close. It popped open while I was driving. The alignment on the truck made it difficult to keep the drawer in the lane, the breaks had to be pushed down hard to shot.

FELICIA D. 
Rating:
3.0

I had ordered furniture pads with my truck rental. They failed to put them in the truck so my loaders loaded wood furniture without the aid of pads, damaging several pieces. I take part blame for not verifying - trust was misplaced.

RICKIE W. 
Rating:
4.0

Customer did not leave a comment.

Traci S. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN A. 
Rating:
5.0

I sent an email to customer service via the receipt that was emailed to me. I never got a response!!!! :( Sent follow up email as well and still nothing. This is regarding my final receipt and invoice.

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

Donnell D. 
Rating:
5.0

All was super easy and simple. Friendly staff.

JANET W. 
Rating:
5.0

Great customer service!!!

ARTHAN G. 
Rating:
5.0

Customer did not leave a comment.

ICKSU J. 
Rating:
5.0

Customer did not leave a comment.

icksu J. 
Rating:
5.0

Ease of moving my things in was great, dolly at the door made it easier. Location close to where I live.

elizabeth h.  |  Reservation 
Rating:
4.0

The receptionist was very friendly and helpful. There was a slight mishap with entering my pin number - other than that, everything went quite well.

Yesenia Z.  |  Reservation 
Rating:
5.0

The rate is fair, service is good, and the place is clean. Gladella at the counter was very helpful and nice. They have a lot of security cameras which is good for security. Thank you Gladella.

Shawn H.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top