The facility was closed!! They took my money & I never received the truck! I had to go find another place!! No one was there & they reserved me to go there!! Very unprofessional!!!Sherecka S.
Customer Reviews for IStorage Chantily 8009
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like to thank the young lady that let us use their dumpsters for some unwanted items we could not use. Thanks again!AMELIA J.
I didn't have a dolly or any equipment on back of the truck to use. Also the truck was dirty on the inside. For the next customer please have all the equipment in truck and make sure it's clean on the inside.Lashawndra W.
If you don't have the reserved equipment available, you really should upgrade for the same price as the reservation. I was also charged for gas, and I brought the truck back with MORE gas in it than it had at pickup. I had to make a trip to another location to get the dolly I reserved. The young man who was working there was absolutely EXCEPTIONAL! He was on the phone with a couple who had an issue regarding their rental, and he was courteous, professional and respectful at all times. I'm not sure I could have maintained my composure if it were me. He deserves a big compliment from me, and you need to commend him for his work.CAROLE M.
The ladies in the office don't answer the phone to open the outside door, even though they have cameras where they can see you. I was overcharged twice for a 20 mile trip on 8/27, returning the truck the same day. The first charge was $171.09 on 8/30, the second charge was $104.40.on 8/31. My odometer read 60,212 when I picked the truck up, and read 60,232 when I brought it back. The office lady entered in the computer the incorrect number of miles on the odometer, she entered 60,156 miles, which explains why I was charged the $171.09. She also made a second mistake when she charged me $104.40 on 8/31. I am still waiting for the supervisor to correct the errors made and refund me the overcharges. My personal opinion is to stop using that storage facility for an U-Haul office, because those two ladies are doing a disservice to the U-Haul name. Those ladies close the store an hour earlier and they bring a baby which is a distraction, and not conducive to providing a professional and responsible service.JOSE M.
Wife, daughter and I waited 42 minutes to pick up the uhaul at this location because the worker had to go to the bank.FRANK M.
I was charged for items I didn't receive I have called numerous times and emailed but received no assistance. Rip off.Kimberly C.
Nothing. The supervisor/manager was so helpful that Uhaul locations nationwide should duplicate her customer service as a model.Shanette F.
Customer did not leave a comment.CODY J.
I reserved a 5 x 10 storage, a 10 ft truck and a dolly. I get to the location, there was no storage available and the location did not carry dollies which meant I had to find a storage and dolly. I had to get a last minute storage which was 3x the amount of the storage I reserved. There was no bathroom at the facility. Poor customer service. I am done with uhaul and I storage.TAQUILA M.
Customer did not leave a comment.Jared G.
This location did not have equipment. Picked up at Maxwell Storage. That was OK. Return location, Hands on detailing was not so pleasant.Thomas J.
I ended up here because my initial reservation was not honored at the original pick up location of Auburn Al. I put a reservation 2 weeks in advance and got a call the day before that they only had a truck for me 50 miles away. I went here to this Uhaul place to see what I needed to do. I plan to never use Uhaul againJENNIFER D.
The check engine light was on in the truck. Was told Uhaul said they fixed it, person knew it wasn't fixed and said there was nothing we could do. Truck was very load and rough driving. Was also charged two days for an appliance dolly that I didn't receive. Was told the trucks are not locked and people come and steal the dollies and other equipment from the trucks. Said it was Uhauls responsibility not the rental facility to lock them up and keep track of the equipment. I was told I can pick up the dolly at another location if they had one, which is not very convenient. Not a great rental experience.MATTHEW C.
Please have the Key in the Lockbox for the customer to pick up the Vehicle. No one was onsite and I was delayed for 4 hours which cost me more money and was unable to complete my move the same day.Denise E.
Everything was very smooth! We have used U-Haul in the past and will continue to do so.Heather B.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.Pamela K.
I sat there for an hour waiting for the place to open after uhaul had confirmed my reservation for an hour before they opened.Jonathan W.
The key to my truck was NOT in the lockbox! IStorage Chantilly does not open until 10am. A very nice U-haul Field Manager came and made a new key so I could get the truck. Upon returning the truck, the lady at IStorage Chantilly took no responsibility for not putting the key in the lockbox and was quite frankly rude. U-haul should not continue to use this facility.Todd L.
Alexis was very helpful with all of our questions and adjustments.Anthony M.
The uhaul app kept crashing. On the the 8th try I was able to turn my truck in.Cody O.
Customer did not leave a comment.Melinda S.
The uhaul needed an alignment. It was a horrible 10 hours drive fighting the wheel.MONTORIEZ G.
Multiple issues incorrect , wrong charges . Was warned by girl working this would happen so WHY did it ? Also we declined insurance and still she added it in ! Several minutes in chat today trying to correct and upload photos when chat was ended by uhaul !!!!Patrick C.
Dolly I paid for was not in the truck, the mileage and gas amount was wrong when I picked it up and wrong when I returned it on my final bill. Uhual took money from me they never should haveDouglas W.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Brandi R.
Alexis went over and beyond to see that I was taken care of.LaKenya M.
Previous renter left her belongings that I had to dispose of which I still have not been contacted for a resolution. Also, I rented an appliance dolly that the location does not carry. Just inconvenienced all the way around. Spent the first two hours of my rental trying to find someplace to dispose of a 26ft truck full of boxes left that could've been COVID exposed. Then had to find an appliance dolly that should've come with the rental!! Very disappointed!!MICHELE N.
Customer did not leave a comment.GABRIEL T.
Overall I rate the rental process at this location a 9+. The truck was clean and well maintained. I checked in using the 24/7 self checkin process. The only issue I had was once I was cleared to retrieve the key, it took a while to get the lockbox open using the code that was provided. I lost about 25 minutes trying to complete the process.JOSEPH C.
Customer did not leave a comment.Kristi H.
App is terrible and didn't work both times I tried to use it ( pickup and dropoff). This needs to be fixed by uhaul or eliminate the app.Darrell R.
Customer did not leave a comment.Darian M.
I just wanted to say how pleased we were with UHaul during our recent move. I needed the truck for an additional day and the staff was super friendly and helpful in meeting our needs. Overall we had a really great experience. Thank you!Dwayne B.
Customer did not leave a comment.Farante P.
Customer did not leave a comment.Spaulding S.
Went well.. Thank youPERRY D.
Fuel tank should be full. Difficulty refueling the proper amount.Martin D.
Make sure trucks are clean prior to customer pick upShanterria B.
Customer did not leave a comment.Darrick S.
The key provided in the lock box was not for the truck I was assigned. I wasted 45 minutes trying to find the correct truck and then making phone calls to U-Haul to confirm which vehicle to take. After multiple "on-hold" minutes I finally matched the key to the vehicle it fit and drove off. No matter which U-Haul phone number you call there is always a lengthy wait time. Time is import when moving and waiting on hold is the last thing I want to do.Martin N.
My experience dropping off at each of these locations was good. However, my experience with the Uhaul corporation was poor. I was traveling from Michigan to Alabama and decided to rent a 15 foot truck. Not only because that more than plenty of space for my belongings, but also because that is the largest truck that I felt comfortable driving across the country. The day before my move, Uhaul emailed me saying I was being upgraded to a 20 foot truck. And I also noticed the bill summary reflected this upgrade. (One that I did not ask for) Of course this caused even more anxiety on top of the stress of moving cross country. I called while en route to Michigan and whomever I spoke with said she was getting the issue resolved. When I got my new confirmation-it said the same exact thing- a 20 foot truck was waiting for me. Finally the morning I was to pick up the truck a kind representative did get the truck situation sorted out.Deborah B.
Customer did not leave a comment.HEATHER P.
Customer did not leave a comment.Shayne G.
Customer did not leave a comment.Shawntell O.
Great experience. The U-Haul App has some issues. I misread the question about vehicle ready for next user and accidentally hit the wrong button and the App refused my correction and forced me to take a whole bunch of extra pictures to prove the truck was available for next renterSteven G.
We need help!!! I have been using Uhaul for over 15 years and this was the worst experience of my life. We wanted to rent a 26' truck to move from Alabama to Georgia. I told the associate that we needed to return the truck in Georgia. Upon returning the truck in GA, i was slapped with a $420 extra charge because they said the associate didn't put in GA as a drop off location. (Why would i want to return a truck back to Alabama where i no longer live. I specifically told her that the trip is ~200 miles long. Why would anyone with common sense do this?) The drop off location told me i need to work with the Pick up location to sort this out because they cannot do anything. Fine. I called the associate at the pick up location and ask them to help me. The associate turned defensive and said i never told her that I wanted to return the truck in GA. (again, why would i want to drive 200 miles moving out of town and had to go back and return the truck where i no longer live?). On that day, the associate asked us to use our phone to book the truck because her computer wouldn't let her. Once we book it, she use her computer to print out paper work for us. We told her MANY times that we were moving out of state. I really need help to correct this issue and i hope someone could help me. We don't want to put blame on anyone or pointing fingers, we just need help to correct this. $420 is not easy money for us in this difficult time. Thanks a lot for your help!!!Thanh N.
Customer did not leave a comment.Michele W.
Tell customer/driver to wait until their movers/helpers arrive before parking truck at loading doc. This will help with better flow at the loading dock.STELLA CHRISTINA M.
Nothing to improve! Overall a very easy & good experience. Super customer service from a lady named MISHAD (located in Birmingham) when I called with questions. Thank you!Kathy M.
Customer did not leave a comment.ZaQuannya A.
Customer did not leave a comment.Kilder T.
Customer did not leave a comment.Anurag S.
I picked the truck up from a different location and returned it here after hours using the key drop box. I never entered the building, but spoke with an employee over the phone later the same and that employee was very nice.Mary C.
Customer did not leave a comment.shakwan K.
Customer did not leave a comment.TRUDIE S.
Facility Manager Justin Boykin was super accommodating.Lauren P.
Customer did not leave a comment.TRUDIE S.
I have rented here about five times because I have a unit there. The manager Michelle is rude . Never calls back. I used a truck today, a 17 foot, it was 89.00 after 20. In gas. There is no way I used 20. In gas because I drove maybe 15 miles. She basically said oh well it is what it is. Will not EVER rent from her again.Angela K.
Customer did not leave a comment.Blake M.
Good JobTommy H.
Key pickup with app and small pickup time windows totally SUCKS. I will only use this function in the future if i am completely desperate. Always liked uhaul and I've used you a lot but this left a bad taste in my mouth.Jim W.
Office hours were limited, did not have the blankets I needed for my move.Rick F.
Make sure that all the equipment is in the vehicle before setting it out for the customer to use. We got to our moving location and there was no dolly to use to pick the items. Even though I ordered one it wasn't on the truck. Very inconvenient!Lorien S.
Was over charged and when asked the manager hung up the phone in my face very tasteless and bad customer service an I do have the call recordedRoxie M.
No one told me I had to download an app to pick up the truck. Waited on hold for 30 minutes to talk to someone at U Haul to find that out. Truck had a damaged rubber seal around the top of the windshield that banged on the cab while driving. Very annoying.Michael M.
All is as expectedJamie H.
Customer did not leave a comment.Shundra J.
Took me over an hour to rent out Uhaul because uhaul's new system was down.Katheen H.
The employee was perfect!Bongsoo S.
Customer did not leave a comment.ALONZETTA L.
Customer did not leave a comment.James F.
Customer did not leave a comment.Daniel B.
There was no one at the drop off location at 3:00 with a sign saying out for lunch. I then received a $15 cleaning fee when in fact I did return the truck clean. It had been raining all day during the unload so there may have been some wet footprints in the back, but I believe that to be understandable.William M.
Customer did not leave a comment.Hannah H.
Customer did not leave a comment.Kim G.
The location and people at the location were great! The rental process and uhaul itself needs to improve its rental process. We were supposed to pick up a 20 foot truck at 7 AM and that particular location had trucks that were not returned, which I understand, but I got a phone call from traffic who sent me to another location that did not have the size truck I needed. They proceeded to send me to 2 other locations who did not have the correct size truck other! They should have checked with the location first before sending me all over the city!! I spent 2 hours trying to find a truck when I had moving help arriving within an hour!!! There needs to be a better process when something like this happens! When we finally got the truck we needed, the location was helpful and super nice!Linda H.
Customer did not leave a comment.Thrashod R R.
Customer did not leave a comment.Brigitte G.
Customer did not leave a comment.Kelvin R.
received a text saying 10' box truck will be at this location at 9:30am.I arrived early and was treated w/professional courtesy.I was quickly on the road and returned 3 hrs. later and was on the road in my car in 5 minutes.moved furniture and all went well.howard S.
Truck had a touchy ignition and would not start at times. Sometimes turning the key around worked, but this should not be necessary as it was a two-way key.Stephen C.
Agent was new and was not that knowledgeable and did not want to accept the terms on my contract.LINDA R.
Very good customer service. Will rent from this location again should need arise.SUSAN B.
No air in the service center.glendolyn U.
Customer did not leave a comment.Brandy C.
The lady at the desk was very professional and informative.Khalilah P.
Customer did not leave a comment.Morgan L.
Make sure customers are familiar with the online process so they'll know what to expect once they get to the store to rent the U-haul.robert R.
Customer did not leave a comment.William C.
Excellent serviceSpuregon S.
The truck was not on 3\4 tank of gas as the contract indicated. It isn't right that I paid $52 for a truck that was advertised at $19.95.Marcus M.
Uhaul's commuter system was very slow and caused numerous delays through the rental process.MIKE G.
Manager Michele C is excellent.Alan T.
Customer did not leave a comment.Megan C.
Michelle, the agent, was outstanding regarding my rental. Would rent again from this location.David B.
It was night drop offRAJ G.