Customer Reviews for IStorage Chantily 8009

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of IStorage Chantily 8009

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TRUDIE S. on

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Angela K. on

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I have rented here about five times because I have a unit there. The manager Michelle is rude . Never calls back. I used a truck today, a 17 foot, it was 89.00 after 20. In gas. There is no way I used 20. In gas because I drove maybe 15 miles. She basically said oh well it is what it is. Will not EVER rent from her again.

Blake M. on

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Tommy H. on

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Good Job

Jim W. on

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Key pickup with app and small pickup time windows totally SUCKS. I will only use this function in the future if i am completely desperate. Always liked uhaul and I've used you a lot but this left a bad taste in my mouth.

Rick F. on

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Office hours were limited, did not have the blankets I needed for my move.

Lorien S. on

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Make sure that all the equipment is in the vehicle before setting it out for the customer to use. We got to our moving location and there was no dolly to use to pick the items. Even though I ordered one it wasn’t on the truck. Very inconvenient!

Roxie M. on

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Was over charged and when asked the manager hung up the phone in my face very tasteless and bad customer service an I do have the call recorded

Michael M. on

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No one told me I had to download an app to pick up the truck. Waited on hold for 30 minutes to talk to someone at U Haul to find that out. Truck had a damaged rubber seal around the top of the windshield that banged on the cab while driving. Very annoying.

Jamie H. on

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All is as expected

Shundra J. on

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Samuel O. on

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nothing

Katheen H. on

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Took me over an hour to rent out Uhaul because uhaul’s new system was down.

Bongsoo S. on

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The employee was perfect!

ALONZETTA L. on

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James F. on

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Daniel B. on

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William M. on

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There was no one at the drop off location at 3:00 with a sign saying out for lunch. I then received a $15 cleaning fee when in fact I did return the truck clean. It had been raining all day during the unload so there may have been some wet footprints in the back, but I believe that to be understandable.

Hannah H. on

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Kim G. on

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Linda H. on

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The location and people at the location were great! The rental process and uhaul itself needs to improve its rental process. We were supposed to pick up a 20 foot truck at 7 AM and that particular location had trucks that were not returned, which I understand, but I got a phone call from traffic who sent me to another location that did not have the size truck I needed. They proceeded to send me to 2 other locations who did not have the correct size truck other! They should have checked with the location first before sending me all over the city!! I spent 2 hours trying to find a truck when I had moving help arriving within an hour!!! There needs to be a better process when something like this happens! When we finally got the truck we needed, the location was helpful and super nice!

Thrashod R R. on

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Brigitte G. on

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Kelvin R. on

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howard S. on

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received a text saying 10' box truck will be at this location at 9:30am.I arrived early and was treated w/professional courtesy.I was quickly on the road and returned 3 hrs. later and was on the road in my car in 5 minutes.moved furniture and all went well.

Stephen C. on

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Truck had a touchy ignition and would not start at times. Sometimes turning the key around worked, but this should not be necessary as it was a two-way key.

LINDA R. on

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Agent was new and was not that knowledgeable and did not want to accept the terms on my contract.

SUSAN B. on

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Very good customer service. Will rent from this location again should need arise.

glendolyn U. on

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No air in the service center.

Brandy C. on

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Khalilah P. on

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The lady at the desk was very professional and informative.

Morgan L. on

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robert R. on

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Make sure customers are familiar with the online process so they’ll know what to expect once they get to the store to rent the U-haul.

William C. on

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Spuregon S. on

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Excellent service

Marcus M. on

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The truck was not on 3\4 tank of gas as the contract indicated. It isn't right that I paid $52 for a truck that was advertised at $19.95.

MIKE G. on

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Uhaul’s commuter system was very slow and caused numerous delays through the rental process.

Alan T. on

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Manager Michele C is excellent.

Megan C. on

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David B. on

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Michelle, the agent, was outstanding regarding my rental. Would rent again from this location.

RAJ G. on

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It was night drop off

GLORIA M. on

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VICTOR I. on

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Shawn L. on

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Glen C. on

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Timothy K. on

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Rose was great ??