Zach was my Rental agent, and he was Awesome! Kind, professional and very helpful. I wish all customer service was as Great as his! The truck on the other hand was old, and SLOW! Was hard to merge or keep up in traffic. It felt like it was gonna breakdown when I drove it! You Need to update your trucks!Corrie M.
Customer Reviews for Istorage Hollywood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck wasn't clean. There wasn't a representative at the location. I didn't receive the equipment I was charged for and I want a refund.Alexis G.
Individual would not help me hook up trailer or inspect it. Lights didn't work on first trailer. Took almost an hour to be able to get switched to other trailer that was available. Lights work but wiring harness had fray and exposed wire so I had to use electrical tape on it. Plus heat index was 105 so it was an extremely miserable experience trying to hook up trailer by myself and shorten the chains up. I'd never rent from this location ever again.Richard D.
Friendly, helpful staff and convenient location; couldn't ask for better!THOMAS B.
Customer did not leave a comment.George G.
Nice drop off with the app!Michael M.
Customer did not leave a comment.alicia J.
Customer did not leave a comment.toby A.
Customer did not leave a comment.Ronald J.
Not knowledgeable staff.Madalyn B.
Customer did not leave a comment.Jeffrey S.
Darlene was great with both our storage rental needs and in helping us process the truck return.MICHAEL D.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.Dennis R.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.BRENDA N.
The woman that assisted me was absolutely rude and explained to me the whole time how unsafe the trailer was. Not very accommodating and took longer the check it out than it ever should have!William R.
Customer did not leave a comment.Brigid S.
Our reservation was obviously switched to the least used U-Haul location in the area. They had no other equipment and did not have a handtruck which we specifically ordered when making the reservation on your national website. The mats were not Loaded into the truck nor the dolly which we did not want.Phyllis G.
The representative on site was excellent but the computer system was not operating correctly and it took over 30 minutes to get my equipment checked out and on the road.TRAVIS G.