I arrived at 12:58 PM yesterday to turn in my vehicle. The counter person was too busy talking to her friend in the office to process the vehicle at that time, and said I'd be sent a receipt. Unfortunately, the bill was finally processed at 1:29, and that cost me an extra day, since the vehicle was checked out at 12:26 (considering a one hour grace period). I'm sure it didn't matter to her, but $40 is still $40 to me.Joel W.
Customer Reviews for iStorage Lacey
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to wait almost 3 hours for the employees to get off lunch so we could drop the trailer off.CHRISTOPHER L.
Customer did not leave a comment.Edward M M.
Customer did not leave a comment.Michael H.
The rep was very professional and attempted to accommodate in the best way possible given the circumstances. The truck rental was not at this location due to not being returned on time and I was forced into picking the equipment up from another location approximately 10 miles away. No fault of this location just unlucky timing.Michael M.
Customer did not leave a comment.SHANNON S.
Customer did not leave a comment.Anna S.
Customer did not leave a comment.KASHAWNDREA J.
Customer did not leave a comment.ANDREW B.
Customer did not leave a comment.LYLE A.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.James G.
The actual problem began with pick up the trailer could not be used with my sons vehicle at all. We plugged in model but it did not say it could not be used with this renegade jeepValrie M.
Customer did not leave a comment.Jeremy T.
No one was there to deliver key. Had contact number but no answer. Had to call U-Haul to get them to contact and after being on hold multiple times the manager showed up with keyTerry P.
Customer did not leave a comment.Patsy G.
Customer did not leave a comment.LARRY S.
Trailer was not initially available. When ask if trailer would not be provided before the location closed for that day, received evasive responses.Steve G.
I made the reservation for pick up at a different location. I was not contacted until the day before I was to pick it up that the pickup location had changed.Eric B.
Customer did not leave a comment.NICHOLAS H.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Charles S.
I arrived close to noon, and there was no one in the office; there was a sign that said "gone to bank be back shortly". I waited almost half an hour, then left. I took pictures of the mileage and the truck and transport in case there might be issues. Fortunately none, but a business that is not staffed during business hours should not be a U-Haul dealer.Jeremy S.
Customer did not leave a comment.Ernest V.
Was sent to the wrong address through the Uhaul app originally. This particular location was great but was disappointed that Uhaul gave a different address then where the uhaul actually wasZachary B.
The auto trailer was difficult to retrieve due to the cramped storage area, and the site only had one attendee who was unable to assist me with hooking up or removing the auto trailer from the gated area.Erich S.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Danny D.
Customer did not leave a comment.Erin T.
An AFM is needed for the area.Alan S.
Mrs. Leeann Williams was a great help and made everything go very smoothly! Would rent from here again!John Y.
Sarah was the greatest. She made the entire easy. There is nothing to improve.Yolanda W.
Customer did not leave a comment.Marcus S.
Customer did not leave a comment.Charles M.
I could of taken to two other places in south Huntsville that would of been much more convenient for me one a half mile from my destination, which I found after I dropped off the trailer.ROBERT L.
Great staff, very fast service. ThanksTimothy G.
Customer did not leave a comment.Bill O.
Sarah was helpful, courteous and professional, no need for improvement here.ROBERT P.
Locations were fine but my experience with uhaul was terrible. I went through 3 customer service reps and wasted over an hour trying to register that I had picked up the uhaul. They made me take it back to the CLOSED location while they fixed the problem. Very frustrating.Jeannie J.
Not enough parking. Person working at the store helped me even though she was closed for a meeting.Michael C.
It went smooth except having to change trailer after hooking up because a light was out.Allison D.
Customer did not leave a comment.WES L.
Customer did not leave a comment.hugh B.
The process was Fast N Easy and Sarah completely made us feel welcome and appreciated.James G.
I had to unhook and park the trailer myselfMichael H.
Nothing at allSamantha P.
Customer did not leave a comment.Ethan A.
Customer did not leave a comment.Mike R.
The checkout process took longer than it should have due to â€œsystem issuesâ€, but overall satisfied.David P.
The only thing I will say is it would be helpful if the person checking in trailers had more knowledge on disconnecting. She was new so based on her knowledge she was excellent. Very friendlyAmy C.
Customer did not leave a comment.Keith M.
Give a fuel credit when the truck is returned with more fuel than what it was checked out with.Bradley R.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Carrie B.
They charge extra fee for gas without proof while I had the proof that I dropped the truck with the required gas.Marcelo S.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Patty G.
The lady at this location was very nice and easy to work with.Karen C.
Customer did not leave a comment.Dagmar G.
Customer did not leave a comment.Dagmar G.
The trailer was dirty, and had dark looking stains on the right rear part of the trailer. I had to sweep it out, and I tried to get some of the black stains off before using it.I made the mistake of telling the rental person I was planning on loading things at my house at New Hope and taking them to my son at Union Springs, and he was loading more things in the trailer at Union Springs, and taking it to Chickasaw Alabama. That resulted in me having to rent the trailer, and turn it in at Tuskegee, AL, and my son having to rent it there, and turn it in at Chickasaw, AL, which wound up costing about twice as much for the move. I suggest making it where you can list and alternate driver, and towing vehicle, so that you don't have to go to so much trouble, and expense, to do what we did.John B.
The truck that I reserved was not at this site so they had to find me a different size truck.Matt M.
The person who runs iStorage at Lacey's Spring is excellent. She was covered up with customers but was always very professional and helpful. She did a great job.Charles M.
the AC did not work in the truck and it was about 95 degrees out side and it was a new truckDJ H.
Customer did not leave a comment.Brian M.
Don't let them use the Arab, AL dealer. Laceys Spring was very professional and very helpful!linda C.
I was very pleased with the service I received at this location. I had went to the location on South Memorial Parkway at Advantage Storage and I spent around a hour in there and got nothing accomplished. The man behind the counter wanted to charge me $500 to rent a Uhaul and I just knew something didnt spund right about that. So I would like to give the Lacey Springs location appreciation for doing such a great job and fixing the issue and helping with our move!Samantha D.
Had to go to another location to complete my rental. No one there knew anything about hooking up tow dolly or how to load my vehicle. There should be a list of problems on my account. A regional mgr was supposed to call me to discuss a refund but no one has called. Have been a customer for 50 years. This was an awful experience. Many problems.william H.
Customer did not leave a comment.Hannah S.
Very nice serviceNolan C.
Customer did not leave a comment.Mark U.
Brandon is always helpful. We so much appreciate him and his help.labron F.
The lady, LeeAnn, was great!!! She was so prompt and professional. Would rent from her everytime!TRUDA W.
Customer did not leave a comment.Ashley O.
Everything went greatCharles A.
Great experience. I would like to see a greater selection of equipment in south Huntsville Al. This location has very few trailers and trucks.Gene B.
Great customer service!DAVID H.
The associate, LeighAnn, was very friendly and personable. She was knowledgeable of what she was doing and had a great attitude. Will rent from this location again!Lucille J.
Customer did not leave a comment.Michelle Y.
Get updated information on your web site. The site indicated that I could pick the trailer up closer to my house, so I selected that option. When I got my conformation it was for a location farther away. Turns out they were both iStorage so she was able to tell me that they don't even have trailers there. I chose a pickup time based on the closing time ( BTW, your site has the closing time wrong too) of a location that didn't even have what I needed. The location told me the truth and was very accommodating in adjusting my pickup time. That should not be necessary, it isn't tooo much to ask that your web site be accurate.Christopher C.
Starting mileage was put in as Kilometers so the allotted miles of 156 was not enough when I returned it and it wanted to charge me an additional $35 for mileage when in fact I had only driven 151.tim M.
Customer did not leave a comment.Hannah N.
A pleasure doing business with them.Gene B.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.VAN H.
Excellent location and customer serviceTodd M.
Customer did not leave a comment.Neil A.
Fix the process on using u haul reservation system.. I had reservation at another location and the incompetent workers could not let me pick up my reserved truck, twice. I wasted hours having to find a new truck.chad M.
Customer did not leave a comment.David M.
LeeAnn @ i-Storage is wonderful! She checked the truck in quickly, sold me a tamper-proof lock for my storage unit, and we were back on the road ASAP!Janice S.
Customer did not leave a comment.SAMUEL B.
We changed our delivery location from Omaha Nebraska to Paris Tennessee our original rate was $226 the new rate should have been $76 because we had sold vehicle that we were Towing and didn't need to proceed with the auto transport we had rented to Omaha we were informed at that point that there would be no refund on any of the extra money that's $150 difference that's not acceptableMATT T.
Your website is not very easy to navigate or understand. We ended up paying more because we returned it to the same location - we could have paid a flat fee and less if we had picked it up somewhere else, but the site didn't help me to understand that until it was too late. Very disappointed to be paying extra when it was overall more work for us and more convenient for uhaul that we returned to same location, yet we had to pay extra for it. The website would also tune out and crash and I had to wait a while before it could be used again.Patrick G.
MRS WILLIAMS WAS VERY HELPFUL. I will use this location for my move.Ronald E. H.