Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee that assisted me at drop off location for my last drop off was absolutely rude. Yesterday’s drop off was great very friendly!
Sandy B
Rating:
3.0
Customer did not leave a comment.
FRANKLIN A
Rating:
5.0
Customer did not leave a comment.
JON J
Rating:
4.0
Customer did not leave a comment.
jairo a
Rating:
5.0
Customer did not leave a comment.
GARY R
Rating:
1.0
I would personally like to complain about the entire rental process! I’ll be in touch!
SANDRA B
Rating:
5.0
Great service
DANIEL S
Rating:
4.0
Customer did not leave a comment.
GORDON H
Rating:
5.0
That trailer needs deep repairs. The door is difficult to open. The alignment is damaged. It pulls sideways when in tow
GENTRY D
Rating:
5.0
Customer did not leave a comment.
Edward G
Rating:
4.0
Customer did not leave a comment.
Joe U
Rating:
5.0
Customer did not leave a comment.
EDWARD G
Rating:
3.0
Customer did not leave a comment.
RODNEY H
Rating:
4.0
The only problem was that the trailer was supposed to be located in Chappell, Ne but got notified the night before I had to go to Ogallala,Ne to pick it up. That was 80 mile round trip.
RICHARD G
Rating:
4.0
Location is not on hard surface street. Return was easy.
RODNEY H
Rating:
4.0
If the reservation/rental, form of payment and driver's license must be a letter for letter match it should be stated on the reservation agreement. The mismatch was a simple middle initial.
PAUL D
Rating:
5.0
Customer did not leave a comment.
TAMMY T
Rating:
5.0
Easy to work with!!
ANDREW W
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
3.0
The lady who checked us in was friendly. The disappointment and frustration came when we were told there was only a half tank of gas. VERY frustrating that we had to fill up before we could even get on the road. Upon getting to the gas station, there was no gas cap. Had the dealer filled the tank before checking it out, they would have seen there was no gas cap. Oh well. The biggest issue was there was so much dead bug splatter on the windshield, that with the sun glare it was quite dangerous. The back was immaculate. It was nice to have a newer truck. I noticed the floor did not get nearly as hot as the older trucks. I've rented from U-Haul many times and will continue to for ease, but having a full tank and clean windshield would be helpful.
JACQUELINE M
Rating:
5.0
Customer did not leave a comment.
JUDY S
Rating:
5.0
Dropped off after hours
Matthew K
Rating:
3.0
Customer did not leave a comment.
Gerald K
Rating:
5.0
Customer did not leave a comment.
GARY P
Rating:
3.0
Customer did not leave a comment.
BENJAMIN B
Rating:
3.0
make sure everything is working. A tail light was out and we didn't know it until it was dark.
JEANIE T
Rating:
5.0
Customer did not leave a comment.
LISA E
Rating:
4.0
Customer did not leave a comment.
MARK B
Rating:
5.0
Customer did not leave a comment.
RAYMOND C
Rating:
4.0
Service was great and lady was very nice! "Service with smile" really applies!!
FORREST M
Rating:
5.0
Customer did not leave a comment.
Marianne B
Rating:
2.0
The truck was okay except it was in great need of shocks. The steering was a little bit loose, but definitely not uncontrollable. Mechanically, it ran just fine. Overall, the experience was not too bad. We got from point A to point B just fine. Even though we had to go an extra 50 miles to get the truck, the people have been very couteous to deal with.
carol s
Rating:
5.0
Customer did not leave a comment.
Terry E
Rating:
4.0
Customer did not leave a comment.
Carol S
Rating:
5.0
Customer did not leave a comment.
Gerald G
Rating:
5.0
Customer did not leave a comment.
jay s
Rating:
3.0
Customer did not leave a comment.
Kristine C
Rating:
5.0
Customer did not leave a comment.
SHELDON L
Rating:
5.0
Drop off was easy
Ray D
Rating:
5.0
Customer did not leave a comment.
Tim B
Rating:
4.0
Customer did not leave a comment.
Cindy S
Rating:
4.0
Customer did not leave a comment.
Michaela O
Rating:
2.0
Rather than just putting a S after the street, please indicate with the word SOUTH.
Ronald H
Rating:
1.0
Charged me mileage that should of never been charged. Need to fix booking process online. I said my starting location was North Platte and it gave me option to pick up in Ogallala and drop off in Ogallala and only set up one way trip. Should not give option if it’s not going to give you correct mileage for trip for round trip. Horrible experience.
William G
Rating:
5.0
Customer did not leave a comment.
DONALD M
Rating:
5.0
Very easy to drop off the trailer. No issues or problems. Great service.
deborah k
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Customer did not leave a comment.
Victor C
Rating:
5.0
Customer did not leave a comment.
Donna N
Rating:
5.0
Customer did not leave a comment.
Cynthia P
Rating:
2.0
Just poor location, off the main roads. Hard to find if you don’t know the location. Dropped off after hours in the dark. Muddy dirt road no pavement.
Jeffery M
Rating:
5.0
Fast, friendly service. I had to reschedule pickup time due to weather and they handled it without a hitch.
Jesse O
Rating:
5.0
Customer did not leave a comment.
Carl P
Rating:
3.0
Customer did not leave a comment.
Robert R
Rating:
3.0
Customer did not leave a comment.
Wade C
Rating:
3.0
Key drop.
tyson h
Rating:
4.0
System issues made the check out longer than it needed to be, but the service agent was friendly and helpful.
Richard D
Rating:
3.0
Customer did not leave a comment.
JEAN M
Rating:
5.0
Customer did not leave a comment.
Phil N
Rating:
4.0
Customer did not leave a comment.
Janice N
Rating:
3.0
Customer did not leave a comment.
Jason A
Rating:
5.0
Jody was awesome.
deeann M
Rating:
5.0
Convenient online reservation. Easy pickup and drop off. Customer service was great and the location has some really neat items to look at and for sale. Highly recommend checking out the store if you have time.
Joseph S
Rating:
5.0
Customer did not leave a comment.
Omar S
Rating:
5.0
nope
Donald S
Rating:
3.0
Location was fine, did a good job. The uhaul reservation system itself overall is terrible. We made the reservation almost 2 weeks in advance only to be told they didn’t even have equipment at the location for us just 4 days before pickup. We were moving and would have been sol if equipment couldn’t make it. Shouldn’t allow people to make reservations at locations for equipment they don’t even have.
Tim W
Rating:
5.0
Customer did not leave a comment.
Kelly P
Rating:
4.0
Customer did not leave a comment.
RUTH G
Rating:
5.0
Customer did not leave a comment.
Douglas L
Rating:
5.0
Customer did not leave a comment.
Julian B
Rating:
5.0
Customer did not leave a comment.
David K
Rating:
5.0
N/A
Corey P
Rating:
5.0
Address is incorrect
Stephanie s
Rating:
5.0
Customer did not leave a comment.
Sabrina C
Rating:
5.0
Customer did not leave a comment.
Charlie G
Rating:
5.0
Customer did not leave a comment.
Blaine C
Rating:
5.0
Customer did not leave a comment.
Shane S
Rating:
4.0
Customer did not leave a comment.
Con F
Rating:
5.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
Customer did not leave a comment.
CHRIS M
Rating:
5.0
Customer did not leave a comment.
Steve M
Rating:
5.0
Customer did not leave a comment.
WHEELER W
Rating:
5.0
Customer did not leave a comment.
Kimberly J
Rating:
5.0
Customer did not leave a comment.
ERIC G
Rating:
5.0
Customer did not leave a comment.
Dodd C
Rating:
5.0
EXCELLENT TRANSACTION.
Kevin M
Rating:
3.0
Dropped off before hours Bc of a doctor’s appt. But I spoke with Jody the day before and explained the nightmare situation I experienced while picking up the truck from another location. She was friendly, supportive, and listened carefully. I appreciated her time and customer service . Thanks, Jody!
