Poor communication. Picked up the U-Haul, and there was still trash all in the inside. Truck had a quarter tank of gas, and that’s what I returned it with but was charged for 4 gallons of gas. Was given a price of $200 when I booked A 15 ft U-Haul two weeks in advance. I get a call the day before that they didn’t have any 15 ft uhauls so I go with a 10 ft instead. With the plan to make multiple trips and being okay with the inconvenience of then not having what I had reserved. Then, there was no mention of an additional mileage charge from anyone, but I am charged for over 400 miles. This is all on top of the fact that when I picked the gal up, no one told me anything else was needed and just gave me the keys. Then the next day I get calls all morning from U-Haul, and the place I picked the U-Haul up from saying that there was a mistake made. Had to take time out of moving to call back and get it figured out with your team. It was an awful experience and if I had any other option I could have gone with than I would have.
Dillon L
Customer Reviews for J7 Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check out was a little slow I pre-registered.they had computer problems.but they were very apologist ang tried hard
Bill IThis was the worst experience ever dealing with U-Haul. I will never use U-Haul again. I was allowed to rent shit that wasn’t available and then it was made where I had to go to another place 25 miles away waste more time pay for it again and now I’m not getting refunded fuck U-Haul.
Donald HGreat experience for picking up and dropping off
ROBERT PJ7 Feed is awesome to work with, highly recommend! U-Haul online needs lots of work it sucks!
GARY H