Poor communication. Picked up the U-Haul, and there was still trash all in the inside. Truck had a quarter tank of gas, and that’s what I returned it with but was charged for 4 gallons of gas. Was given a price of $200 when I booked A 15 ft U-Haul two weeks in advance. I get a call the day before that they didn’t have any 15 ft uhauls so I go with a 10 ft instead. With the plan to make multiple trips and being okay with the inconvenience of then not having what I had reserved. Then, there was no mention of an additional mileage charge from anyone, but I am charged for over 400 miles. This is all on top of the fact that when I picked the gal up, no one told me anything else was needed and just gave me the keys. Then the next day I get calls all morning from U-Haul, and the place I picked the U-Haul up from saying that there was a mistake made. Had to take time out of moving to call back and get it figured out with your team. It was an awful experience and if I had any other option I could have gone with than I would have.
Dillon L
J7 Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilson, OK 73463
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Customer Reviews
- 4.0 Average Customer Rating
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Check out was a little slow I pre-registered.they had computer problems.but they were very apologist ang tried hard
Bill IThis was the worst experience ever dealing with U-Haul. I will never use U-Haul again. I was allowed to rent shit that wasn’t available and then it was made where I had to go to another place 25 miles away waste more time pay for it again and now I’m not getting refunded fuck U-Haul.
Donald HGreat experience for picking up and dropping off
ROBERT PJ7 Feed is awesome to work with, highly recommend! U-Haul online needs lots of work it sucks!
GARY H