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Al R
Customer Reviews for JT Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I checked out the 10' truck using the U-Haul app. If I'm not mistaken, it said to find the truck's id number in the wrong corner of the side of the truck. On return, I couldn't find check-in instructions on the app. Fortunately, the place was open so I could do it in person.
Craig HHave the equipment ready at pickup time. They had to switch trailers because of the lights not functioning. Pickup area muddy. They forgot to give me my hand truck .
James LJohn at JT`s was a pleasure to deal with. He was very helpful. Great place to rent a UHaul!
Daniel LFix the crack in the windshield!
Olivia VBest U-Haul rental location in the Brockport area. People are friendly, get you on your way, and returns are easy. Equipment is well kept and reliable. The only place I will rent a U-Haul in the Brockport area.
Allan WTruck should have more than 1/2 tank gas
Rocco BFloor near door was dirty but didn't affect our move
Doug bWe returned it 2 days early with at least 1/4 tank gas more than when we left with. Drop off location charged for extra miles but didn't credit anything for early return. They told me to leave keys in box although it was during normal business hours and weren't available to discuss. Not cool.
Frances PThe ramp SHOULD HAVE A RED STRIP DOWN THE CENTER SO WHEN YOUR TRANVERSE UP AND DOWN YOU HAVE A REFERENCE POINT WHEN LOADING AND UNLOADING ITEMS
bambai rNothing to improve! Jen is awesome & I will always go to this location for a U-Haul
Malia RGreat place
Timothy MEverything went as smoothly as could be. I have no complaints. The equipment was clean and ready as well as the utility dolly. Paperwork was in order and on time with good communication. Good experience overall.
Robert REverything went very smooth, the app was easy to understand. I appreciate being able to do this so easily.
Brent WThe owners at JT were great, very friendly, good people. Will be back when I need another rental.
Mark UQuick and easy return, no hassels!!!
Paul WA bit confusing with the return. Does not tell you that you have to fill the gas to what it was. Had I known I would have filled up to a wood being overcharged. Looked at all documentation and says nothing at all about filling a tank.
Ty CI loved how much room there was to park! Without having a backup camera, it would be hard to maneuver in a tight place. The location was also very clean and well maintained! It had a very welcoming feel.
Emily AThey were wonderful!! Very personable and helpful, would highly recommend this location for uhaul pick up!
Carla BAir conditioner wasn’t charged
Jacqueline BThe employees at this shop were very knowledgeable and helpful, and went above and beyond to help me.
David DEveryone was very nice and made the return process easy
Caitlyn WI have used this location twice. Jen is always very professional and treats me great. This location is an asset to U-haul. They are the best!
Tracy DNothing, everything was perfect.
Steven DColby street was excellent and the staff was great.
Tracy DIf it’s an after hours pick up, I was trying to follow the instructions to take my photo and it only gave instructions for Safari and I was still having issues and then I went into my Google Chrome and changed it to approve it worked so I would maybe include the Google Chrome in the instructions.
colleen bI rented a Uhaul on 04/01 the truck was extremely dirty and we had to clean it ourselves before putting our furniture and boxes in it! I wasn’t offered any compensation due to this which is really disappointing.
Shaila BVery Convenient.
jamie hMaybe not back it up into the field when driveway was super icy
Lorie DMissing supplies, horrible check in process over charged when they knew they didn’t provide the 2 extra things we ordered and I had to call twice to get our $ back. Very poor process, and people representing Uhaul.
Ken HHorrible shake in front end at 50mph +. Very dirty in back and ramp.
MICHAELLYNN LI would definitely recommend this location. Great customer service, friendly and helpful!
Tara MThank you
Ricie ODid not get a receipt.
Craig o4 dogs greeted me at the office door . I don’t mind dogs but others may not appreciate it.
Esther NFailed to fully secure car to tow dolly
Joseph PGreat people and a cute dog.
Jonathan TExcellent people to deal with. Would highly recommend to anyone needing to rent something.
Gary WVery friendly and helpful staff
Davida BTruck had 111,000. I did not expect a pristine vehicle. And that is not what I got. The back was empty and clean. The truck ran ok. The passenger cabin was acceptable, could have been cleaner but was fine. Check in and checkout was excellent.
darren MFast and friendly, clean storage
Carmelita HThe process was easy! Thx
Tina VNothing, everything was perfect
James MThe truck ran horrible, it sounded like it needed a new muffler. It started up like the timing was off. The pickup is on a country type road and the truck was left too far away from where the keys were locked up. I didnt feel safe. The internet was slow and at one point i couldnt get in the online uhaul site. My phone internet was working and then it stopped. I dont think it was my phone because i used google to get to the pickup location. It was very cold outside and between my time with the customer support it was over 3 hours i sat there and used alot of gas idling to stay warm. Once I received the code to open the box. The customer support person did dont instruct me how to open the box which wasted over 2 1/2 hours. The box had no instructions how to open it. She told me to enter the code and press the silver button on top. I pressed and pulled it and nothing happened. I left and gave up. I received a call from I dispatcher in Fairpot. I drove back and I was instructed to open the other boxes at the location, those boxes had a turn dial and opened. The box I had to open didn't appear to have a dial. Well there was a dial there it looked like where you put a pass key could be used to open it. I tried to turn it clockwise and wouldnt budge, i figured out it was a dial after opening the other two boxes, you had to turn it counter clockwise. There were no instuction to indicate this as a dial. I arrived at 8:53 a.m. for my pickup, by the time all of these issues were fixed it was 12:30 p.m. The auto shop was supposed to open at 10 a.m. but no one ever came in while I was there. I had workers waiting for me to get the truck to the apartment to empty it. I have an issue I only went 10 miles with the truck and it was still on 1/4 tank when I left it at the pickup location, but the tank was reported to have only 1/8 of a tank of gas when I returned it. This by my calculation means the truck only gets 80 miles to a full tank. I wasn't charged for fuel. I did not have it on towing, i disengaged it by pressing the button on the shifter. I didn't get a picture of the dashboard when I dropped it off because my phone.died. My bill was also confusing, it didn't clearly say how much my credit card was charged. I will not be renting a truck from this location if I can help it. Uhaul also needs to train there customer service people better. She was kind. When I called prior to the call with her a person just hung up on me. I was clearly upset but was not nasty with that call. I was just saying that if I couldn't get the use of the vehicle, I wanted a free rental and no gas charge. I was extremely stressed from trying to use the truck that day.
Kathleen ZNice people with fast, no nonsense service.
Michelle MThey said I’ll have over half a tank of gas and to bring it back that way but I only had a 1/4 of a tank. So fighting with them is horrible don’t even call you back and I have a picture to prove it.
Kyle EFriendly place
Henry KThe pickup location was changed because the original one’s staff left early for the day. I called this person ahead of time to change the pick up time and he said he would be available. When he wasn’t there, I called customer service who advised me that there was ‘nothing they could do’ because the changed pickup time wasn’t inputted into the system. Customer service and the computer system is terrible and needs to be addressed
Maximilian MNothing all was good
Dave GThe10 feet trucked I booked was not available. As a result, I had a take a 15 feet one whcich was too big and I had to pay more for gas.
Yong ZCame through when I needed a truck on a big moving weekend. Obtained a clean, well running 15ft truck when none were to be found. So grateful for a good moving experience.
Mark RThey went above and beyond to get me my rental even though the area was having a power outage and their computers were down. Have used this location before and have been very happy with the service, would recommend, will use again.
Jaimie HThe location was a last minute change by U-Haul due to the original size truck not being available and I had no choice but to go with a larger truck at a different location.
William E