Both employees I dealt with had very broken English and had a hard time explaining the breakdown of fees to me. They also explained the usage in miles and gas in gallons which is not what we use in Canada obviously, making their explanations even more confusing. A truck advertised as $19.99 to move in town ends up costing $100 in the end. There is a severe lack of transparency when it comes to what it will actually cost to rent a truck, the amount charged for km is ridiculous. Will look elsewhere next time.
VICTORIA S
Customer Reviews for Jack Campbell Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanku for helping in our move.
NANCY CThey scammed me Charged for more gas than I used Drove the van 11 km Said I used 12L of gas
RICHARD WAlways great
Craig GNot a think! Mike and his wife are a top! Couldn't ask for a better place or service! You need ppl like them in every location. It's a shame for you guys you can't make 100s of Mike and his wife for each location
Brent JNot transparent in regards to payment,conflicting information in regards to payment and what is required
MOSES NUnbelievable disrespectful customer service. Stalled us for 28 minutes and declined my self check in so she can waste our rental time. Declined my self checkout, said she wants to do it by herself because she doesn’t “like” the process. Instead of attending me directly, she kept going back and forth, when I asked her to attend me quickly as I was the only customer for a rental truck, she cursed and sweared at me. Saying I was not a regular customer and I didn’t matter for her, that she has to attend her “regular” customers. A paying customer is not treated with respect here. She wasted 15 minutes trying to check my ID, asking me why my hair is different from the ID, asked me 4 times for my height and weight. On the contract she has 2 different gas and mileage listings, when I told her the truck has less fuel than the contract, she states its not my problem and I dont care, “I will charge you more if you don’t bring it back full”. The contract states to bring the truck, at the same level of fuel, but she purposely displayed a higher fuel level on the contract, when the truck has a lower fuel level, so she can charge customers the fuel fee. The condition of the truck was not acceptable, dirty inside, smells like smoke, floors all muddy, parking location not accessible, broken parking break, broken cluster gauge, side windows dont move. Not acceptable to have a truck in this condition and charge someone upwards of $70 for it combined with the disrespectful attitude towards the customer.
SUKHVIR RThe vehicle wasn't in the best shape. Picking up location changing was too much hassle then the steps to pick up the truck were brutal
Ata MThey asked me to show the receipt for filling the gas to the rental van , the store charged me with gas even though I have put gas as return to original gas level when rented . Please take a moment and read the review on google about this location : all complaints are about same problem . They said will not charge me but when I received the email with receipt ( it says that they charged me) I have payed gas twice; Horrible experience .
MORAD AAll okay
ANTONIO CGreat service, Great truck.
TAMUKA MOwner of store was incredibly helpful, both during the pick-up (clearing snow off vehicle for me while I completed the inspection on the unstable uhaul app), and during drop-off when there was an issue with the fuel and mileage figures recorded on the uhaul system. Thank you sir!
Douglas Ctoday a truck had dead battery and drbi wait for more than two hours.
Oscar PPeter was very efficient receiving the truck and extremely helpful with the odometer (I had somehow switched the setting to km after the departure reading was taken in miles). This location also has many groceries and supplies.
JOHN Ksimple process, in and out.friendly people
DARREN MProvide more trucks to be available during peak times.
DAVID DFree mileage.
PATRICK JThe owner of the store was very friendly and helpful… he made the check-in very easy.
D DMike is The most pleasant helpful gentlemen around I’ve rented many trucks between Canada and USA and never had a better experience. I continually use this location as long as Mike is there will continue to do so in the future I wouldn’t recommend any other location other than this location! He goes above and beyond to make sure it fits your schedule or helps in someway whether it’s planned ahead or last minute he always pulls through.!
BRENT JQuick and friendly
HARMANDEEP CReally like the people here, professional and pleasant and the location is close to us.
JASON TGreat customer service very friendly staff keep up the good work.
LEON VI believe the next customer will be very pleased with the helpful service. Pleasant people to do business with at this site. No improvement is required.
WILFRED SThe price was great, renting your truck was so helpful and Jack Campbells is the right place
RONALD OExcellent customer service, Recommended
JAGATH HOwner was very kind. Super convenient. Would highly recommend.
Brian GNothing, it was quick and easy and all done with a smile.
Greg MHad to wait for 30 mins to get the truck. Customer care call took forever to connect and was transferred to 3 different people. No resolution provided other than offering to find another location.
Ayush ABest customer service Very helpful Thanks
KASHIF NI was a little apprehensive about renting from this location because of negative reviews. It just so happens that it was the closet UHAUL rental location that was opened when I needed the truck. I must say that my experience was 100% different from the bad reviews. The gentleman was reallt nice, he explained everything thoroughly and the truck was clean.
tanya sTraining how to treat people.
ATHUMANI MPassenger top side mirror needs to be adjusted, I was not able to move it. Otherwise all good!
Dan BPickup was relatively quick. The person behind the counter was knowledgeable and helpful; he had a few details wrong but this was easily cleared up.
Derek MThe owner of this location gives UHAUL a really bad name. He was yelling and screaming, he charged us $214 for gas which he didn't fill up he said the system did it. Are things that bad that you have to rob people?
mohani rI was charged for an extra day for returning the truck on time. I confirmed with one of the agents and I was told that I won't be charged extra.
Vijay P"The owner of that shop told me that the fuel consumption is 1 liter per 2 miles. He mentioned, I have to bring the receipt from the gas station for him. At the end, he mentioned that U-Haul gave this instruction to him. I just drove 11 miles based on his judgment. If I had driven 100 miles, I would have to fill up with 50 liters of gas. I will definitely not rent from that location again."
Sajad SMike was wonderful to deal with
Lois OAssociate was not friendly.
Claudio SExcellent service the gentleman went above and beyond to help me with our move.
Debbie SEasy interaction with the shop clerks. I will use the same location again
Katsunori HThe man that took care of me was very nice. Quick and easy.
rob dWe rent our uhauls regularly from this location. Service is lovely, and they always have the truck that I need. I own a home staging business so I rent from them often and am always happy.
Robin RMost efficient u-haul rental I’ve had yet
stephen kThe owner of this place should know how to treat the customer properly. Very rude behavior. after taking the truck there was a warning message popped up showing Service tire pressure monitoring system. informed him about this and got a very rude reply back he said he knew about this issue you don't need to explain When I returned the truck he wants to see my gas receipts. Never going back to this location again. if anyone wants to rent a truck Don't rent a truck from this location.
Adarsh LI’m a regular customer at jack campbells variety. So renting a U-Haul here was so easy and hassle free. Mike and his wife are always so welcoming 😊
christine wThe inside was clean. The truck was covered in snow. The truck didn’t have a scrapper. Lucky we had one with us. The one lady which I assumed was the owner. Said that her system was down. I have rented one other time from there. She said the same thing. It was like she didn’t really want to rent out the truck. She kept saying that I could go down the road they have uhaul rentals. She said this three times to us. Then she said again that her computer wasn’t working and wanted us to log the truck back in. I had no clue where to find this info to this. I think it was her husband who finished the transaction. Just a very weird overall experience.
Tom TThe woman at this location was very rude and unhelpful. She had a lot of attitude and made things very frustrating and confusing for us. When returning the truck, the man was nice. Additionally there was a lot of confusion as to whether or not our reservation would be honoured as I got contradictory information from uhaul and the location before the day of.
Lauren CThey rip me off on my final bill. There was an extra day charge, which I returned within the time.
Faisal KVan was reasonably clean and did serve my needs.
Reginald MWhen returning the vehicle I was asked about how full the gas tank was. I showed pictures of the gas level when I left and when I returned, which was identicalz I was asked if I could please top it up more. I stated that in the pictures and in the vehicle it was the same level. Would not recommend getting a uhaul from this location.
rece bThis guy was so friendly and truck was clean and gas full and was returned full and clean like when I got it. His wife was also friendly. I'm going to rent from them always. Didn't over charge me like the guy on springbank did. The Springbank location guy charged me for extra insurance when I said No I already had insurance. When I get home I looked at bill and sure enough he stiffed me almost 20bucks. But these folks at this location listened to me when I said no need for extra insurance and when I got the bill. No extra charges. Rent from this location NOT SPRINGBANK LOCATION ACROSS FROM TIM HORTONS. THAT GUY IS NOT HONEST. This guy at Jack Campbell Variety is very honest and nice folks here.
SHERRIL FNothing, all good
Cesar AThe male person at cash register was very rude and treating me and my friend as suspected thieves.
Amer Hnothing everything was great. My family rents from this location every time we need a truck. Deffinately would recommend.
EDITH WPoor customer service.
Guillermo SGreat Service 💯%
rebica lVery friendly experience. The process is made very easy. Thank you.
ronald teverything is fine,for now i dont have any comments
geordan aThe Van was dirty inside and not well kept, was expecting the attendant to come check the van before he gave me the key but instead he just handed me the keys and insisted i should bring him the receipt i got from the gas station to show i got gas for the van, the lady attendant was very rude when i came to return the van, i asked her to come check the van and she said i needed to wait for her for 10min before she can attend to me and she wont give me my total cost, waited over 20min and yet she didnt attend to me and i left, i knew something was shady from the start cos they wanted me to use another van from the one i asked them for.
Harday AThey charge 15$ for fuel but I returned the truck with full tank Read the reviews about this location all people are complaining
Ahmad AApp was buggy at first and required contacting an alternate person which I wasn’t expecting Needs to be faster simpler process for outbound renting
Brian LNo central locking on cargo van which was very annoying. Filled gas tank at end and obviously it hadn’t been properly full when we got it as we put in $35 of gas and we’d only done 50 km. We were given $10 discount to compensate but we had to raise the issue with the vendor and persist to get this.
Julie B