Customer Reviews for Jack Campbell Variety
(U-Haul Neighborhood Dealer)

594 reviews

153 Gladman Ave   London, ON N6J1X6

(226) 213-3065

Location Hours

  • Mon-Sun: 7:30 am - 9 pm

Services at this Location:

Contact Us

(226) 213-3065

153 Gladman Ave
London, ON N6J1X6

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Women was extremely rude and unwelcoming. Took my $100 deposit and charged me even more for gas as I brought it back just under q

rose W. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Friendly helpful staff. No problems. Good experience.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Horst K. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
4.0

A faster connection to this variety store location

dagoberto A. 
Rating:
5.0

Customer did not leave a comment.

Dean N. 
Rating:
4.0

Customer did not leave a comment.

janet W. 
Rating:
3.0

Pickup process took more than 25 minutes. Cashier made me wait while she texted on her phone several times throughout the process. Additional notes letting a renter know there is no parking on site is helpful.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Shintu V. 
Rating:
5.0

Customer did not leave a comment.

MaryAnne L. 
Rating:
5.0

Customer did not leave a comment.

Azeem S. 
Rating:
5.0

The owner was extremely pleasant and professional. I would definitely rent from him again. The truck was clean and he was very helpful and kind. Please share this with him.

Melanie C. 
Rating:
1.0

Poor service!no good not recommended!

MICK C. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
3.0

We had reserved two Dollie's and they were not available

ANGEL C. 
Rating:
4.0

Customer did not leave a comment.

ASHFAQ A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Quick in and out service

Vanessa G. 
Rating:
3.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Lock was completely broken, I was almost ticketed after all of my things fell out of the back of the uhaul on the road and police showed up as it made it “unsecured” because the locking mechanism on the bottom of the truck was completely gone, if I would have known it was that much of a risk I wouldn't have rented it at all

Rowan P. 
Rating:
5.0

Customer did not leave a comment.

Luke V. 
Rating:
3.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
3.0

The person at the shop needs to be delicate and respectful

Jehad A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Q. 
Rating:
4.0

The person that works in this place aren't very friendly .

MARIO A. 
Rating:
5.0

Great staff

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Annie B. 
Rating:
5.0

The representative was very rude. I only used the vehicle 13 km, for 50 minutes, and returned full of fuel as per indications. When I dropped the car I was asked for the receipt of gas which I didn't have, I only paid 10 dollars cash which I consider it's way more than what I used, but this guy got mad because I didn't show the receipt and mentioned that I should have filled at least 20. When I was trying to explain, he asked me to shut up and that didn't want to hear my explanation. What a shame of service I just received.

Marlon S. 
Rating:
4.0

Customer did not leave a comment.

david V. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

Layla & mike are amazing humans!!

ALMALEAHIRENE K. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Daniel U. 
Rating:
5.0

Amazing service and assistance, thanks

MiguelAGarcia G. 
Rating:
5.0

Mike & Layla are amazing humans!!!

ALMALEAHIRENE K. 
Rating:
5.0

The owners of Jack's are very helpful and understanding. Rented on short notice and they were very accommodating!

BLAKE P. 
Rating:
4.0

Customer did not leave a comment.

Umar I. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Janet V. 
Rating:
5.0

Customer did not leave a comment.

allen H. 
Rating:
5.0

Excellent service! When my phone was losing charge, the wonderful cashier found me an iPhone charger. Then problems arose with my online reservation on my phone, luckily the individuals helped me with our booking. Very grateful as so stressful moving yesterday. This personal interaction made my day!

Alex V. 
Rating:
5.0

Get your other locations to look at Jack Campbell location as an example of what they should do. The Jack Campbell location is the best I've been to.

Suzie B. 
Rating:
4.0

After reading reviews of the past, we were a little concerned about renting from this location. It ended up being a good experience. We noticed that the mileage on the truck was a little off compared to our agreement and the folks immediately rectified the problem. They were very courteous and helpful! Overall, a very good experience!

tomas A. 
Rating:
5.0

Customer did not leave a comment.

cesear E. 
Rating:
1.0

Owner of the store was extremely rude. I have never experienced such rude customer service in my life. I will never rent from this location again I have advised all my friends and posted a google review to warn other people away. The owner is condescending, rude, and vulgar. Whoever is reading this should go and read the google reviews of his shop and see that I am not the only one complaining.

Paul Z. 
Rating:
5.0

Customer did not leave a comment.

Brittany T. 
Rating:
5.0

Customer did not leave a comment.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

Edwin D. 
Rating:
3.0

The owner went the extra mile to be accommodating.

preston W. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
1.0

This was the single worst experience i have had with a uhaul. I chose the location due to its proximity and reserved a truck online. The first person I spoke with was not polite. I was told the in town truck I had reserved had not been returned, so I had to take a one way truck. I had reserved the truck for 12 hours I was told I had to have a one way truck back that day and was given 4 hours. It was a small job so that was annoying but fine. When I returned the truck I spoke with another employee who then insisted I had not rented the truck correctly, told me I would be charged 300$ and that he would not take the truck because he could not find it in the system. We got our receipt that had the business address on it and he processed the return. I was spoken to harshly multiple times and had to argue with the second employee just to return the truck earlier than I had originally planned. I will not use a uhaul vendor again, and I will never spend a dime at Jack Campbell or what ever it's name is. I literally told a customer to go somewhere else before getting too involved with these people. I will tell everyone who will listen to avoid that location.

Casey H. 
Rating:
5.0

Customer did not leave a comment.

joaquin M. 
Rating:
5.0

Awesome service and friendly staff!

Darko P. 
Rating:
4.0

The odometer on the rental vehicle felt like it was nit reading accurately. It recorded that we drove 42 kilometers, but when we googled the route it only added up to about 30 or 35 km

Joshua K. 
Rating:
3.0

Customer did not leave a comment.

Kathryn E. 
Rating:
2.0

People there could be more friendly.

pedro M. 
Rating:
3.0

Keep the interior of the car clean (seats).

Wasim S. 
Rating:
5.0

Customer did not leave a comment.

Gustavo S. 
Rating:
5.0

There was a minor issue, but mended with great customer service. The man there is thorough, trustworthy, and kind.

JIHYUN M. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

IMAD H. 
Rating:
5.0

Customer did not leave a comment.

BRIANH H. 
Rating:
5.0

Nothing to improve. Everything was great.

John M. 
Rating:
1.0

The van I rented was covered by ice and snow, which made it impossible to check for previous damages.

Michele M. 
Rating:
3.0

Customer service is key. Both workers at the variety store made things more difficult and confusing than they needed to be. I will say the gentlemen handled things great once all said and done.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

RICHARDA L. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

DANIELA B. 
Rating:
5.0

Two thumbs up!

DANIEL P. 
Rating:
5.0

Thank you!

KIRUBEL Y. 
Rating:
5.0

Customer did not leave a comment.

Kunjan P. 
Rating:
5.0

Customer did not leave a comment.

Bilal M. 
Rating:
4.0

Wipers barely worked and no washer fluid

Justin P. 
Rating:
3.0

Customer did not leave a comment.

IAN R. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
4.0

Customer did not leave a comment.

vijay S. 
Rating:
1.0

Never unfriendly and inattentive.

David A. 
Rating:
5.0

GREAT COFFEE...!!!!

JIM C. 
Rating:
5.0

Customer did not leave a comment.

Emma M. 
Rating:
1.0

Let customers know before taking their money that there is no parking on the premises for personal be vehicles. I don't plan on the street

EMILY E. 
Rating:
5.0

Customer did not leave a comment.

MANUELALFONSO G. 
Rating:
5.0

The drop off was quick and efficient.

SUZANNE R. 
Rating:
1.0

Your website is a disaster

Ali U. 
Rating:
3.0

Customer did not leave a comment.

DYLAN P. 
Rating:
5.0

Customer did not leave a comment.

JOHNC M. 
Rating:
5.0

Customer did not leave a comment.

Jamal B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
1.0

Customer did not leave a comment.

JOBI T. 
Rating:
2.0

I was given an estimate of $40 drove less kilometers than anticipated yet my credit card was charged a $110. The vehicle was returned cleaned and fueled by the agreed time. 100% scam artists at this point. I have requested that they look into it and justify the overcharge but judging by the invoice that states I "saved" money, I don't anticipate any satisfaction

Dave G. 
Rating:
4.0

Customer did not leave a comment.

BRENDAL H. 
Rating:
5.0

None that I can think of.

MAURICEJ C. 
Rating:
4.0

Customer did not leave a comment.

Nicole N. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

They were fast and quick with turning the vehicle over to me and did not make me wait for a long time like I have experienced in the past with others

Brandon P. 
Rating:
4.0

My only issue right now is the invoice. I was charged $0.95 per KM instead of the $0.59 rate stated in the contact and advertising.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

FREDJ G. 
Rating:
5.0

The UHaul check in online was terribly difficult to use - after an hour of trying many versions and speaking to you we ended up doing a paper rental from the location. That put us over an hour behind schedule and my son had to do the actual rental. Overall the experience was fine for what needed to be done.

Jeff C. 
Rating:
1.0

Store open vey vey in Dispulin

Vivekananthan P. 
No reviews have been submitted for this location.

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