Customer Reviews for Jackie's Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jackie's Automotive

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Jo S.
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Jackie's Automotive is the best place to rent from!!! They are always friendly and accommodating!!!

Glen N.
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Customer did not leave a comment.

Kyle M.
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Thank you

Eliseo V.
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Customer did not leave a comment.

Collin E.
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I was not notified that the location would be closed and that I would have to check in and use the mobile self-checkout style transaction. This created a lot of confusion and wasted a lot of my time on hold as I was trying to figure out why the location was closed when I had a reservation. When this happens, the customer should be notified ahead of time and not left to guess what to do!

Timothy C.
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Customer did not leave a comment.

Kelly S.
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Great experience

Joseph H.
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The owner was friendly and helpful; brilliant all the way around!

DANNY K.
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All good !

Eric R.
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Customer did not leave a comment.

Sam M.
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Tse-Chuan Y.
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Nancy L.
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The counter person is a little stiff necked, not very welcoming.

Michael M.
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Mobile check-in was clunky. App required additional information after I was already at pickup that wasn't readily available.

vanessa M.
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Customer did not leave a comment.

Kevin C.
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Cindy T.
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Absolutely nothing! The truck was ready when I went to pick it up, and was easy to drop off after hours. Thank you Jackie for making this transaction smooth as silk!

Randy S.
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Customer did not leave a comment.

Katherine S.
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The pick-up of the rental went smoothly, as did the trailer return. Verifying the return online was simple and easy.

LARRY L.
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Lariah J.
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Stephen C.
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Great service! Friendly and efficient.

Tim J.
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The location was convenient and the agent was helpful and quickly checked in the equipment. I was in and out fast.

Robert M.
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Customer did not leave a comment.

LASHONDA B.
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DAVID H.
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urie S.
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urie S.
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Excellent costumer service and friendly staff.

Dawn P.
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We asked for, and were charged for, a furniture dolly, but we did not get one. If they did not have one to rent to us, seems like there should have been a way to note that on our charges.

TOM R.
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Unfriendly and rude

SHIRLEY H.
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Karnella B.
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Erik M.
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Jamel V.
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Victor J.
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JOSEPH B.
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Very friendly, great service.

David D.
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Went very smooth. However, I was lead to believe via the web reservation I would be able to get boxes and blankets. The assigned pickup location had neither. Had to confirm I was not charged since they were added to my cart when I made the reservation. With that said, the location was a very good experience.

Lori M.
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Found the prices was very high for 2 hours of rental

John S.
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I booked this trailer at Easy Step Storage online. Danille was very helpful and everything at Jackie's was ready to go. Both dealers receive my excellent rating.

Wesley D.
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Customer did not leave a comment.

Phillip H.
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Gas was slightly under full when rented. I returned just past F, but using 13 average mph, paid for 3 gallons when only 1 used. Rep was informative of drop box, would request location of truck identified via gps chip over using customer cell gps for return. Customers can spoof (fake) this.

Anais O.
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Customer did not leave a comment.

Anais O.
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Customer did not leave a comment.

Shawn B.
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Please make sure I am notified when there is a location change so the new location does not have to track me down so they can close.

Robert M.
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Customer did not leave a comment.

Greg P.
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Lauri M.
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Roy G.
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MISTIE H.
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Very helpful and customer focused

Maria T.
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Luis L.
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Harold C.
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Forgot to load handcart.

William E.
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Customer did not leave a comment.

Jo S.
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I always rent my uhaul from Jackie's Automotive!! They are knowledgeable and always courteous!

William E.
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Customer did not leave a comment.

William E.
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Customer did not leave a comment.

April B.
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Had two blow outs on the auto transport just after leaving Texas but sometimes that can't be helped. The equipment was over all good but was way more expensive then budget. If budget would have had availability I would have went with them because of the price.

william S.
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Customer did not leave a comment.

CYNTHIA H.
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Andrew B.
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Francis C.
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Juan P.
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Right on time. Good trailer.

DEBRA L.
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Jackie is very nice and always puts my hitch on for me and hooks up my lights! What a gentleman! Thanks Jackie

Lori M.
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liisa T.
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Alphonso P.
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Bradley W.
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Keri T.
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Izhmon M.
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Owner was helpful, knowledgeable and a pleasure to do business with. He was very accommodating and he will be the first person I contact on any move.

Nikki D.
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Customer did not leave a comment.

Damon C.
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Rent the correct equipment

Todd P.
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Trevor R.
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Nice man very helpful.

john P.
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The trailer was very old and the door latch would not stay latched, requiring a bolt to secure it closed.

Justino C.
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Customer did not leave a comment.

nathan G.
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Paul P.
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Mark L.
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This location was closed so I had no interaction with the staff. I called on the following Monday to validate that they had received the trailer and their computer was down. I asked for a call back but never received it. This location closed at noon on Saturday so the hours for drop off were somewhat inconvenient.

Katherine H.
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Customer did not leave a comment.

MICHAEL A.
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everything went wonderfully.

Tim D.
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William B.
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Kayla M.
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Jaimie S.
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TONY M.
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We were sent across Texas in 100 degree weather with no air conditioning. I cant believe we had to pay that much for a truck with no air conditioning

Jana H.
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Customer did not leave a comment.

JENNIFER J.
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let the customer know they have the locks for the storage units cheaper than the storage place.. storage place $16.99 Jackie's Automotive 11 something...

dave H.
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It was a dirt parking area. No problem. No one was there.

Christine L.
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The gentleman at Jackie's automotive in Lubbock, TX was extremely helpful despite the issues I had in Glendale, AZ

Michael K.
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Customer did not leave a comment.

David H.
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Theodore E.
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Samuel A.
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No issues here. Fast service!

Bryant F.
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Jeff B.
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Teresa P.
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N/A

RICHARD W.
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Holly C.
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PAULA E.
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Inside of truck was extremely dirty but for what i needed it for, it wasn't a problem for me

Michael J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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