Customer Reviews for Jackson Motors & Marine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jackson Motors & Marine

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Stéphane D. on

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Dale D. on

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Wendy is fantastic.

ROBERT W. on

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Wendy and Barry are so awesome people, they go out of there way to help

Bilal M. on

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navid a. on

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Pete D. on

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Cab and box were quite dirty. Looked like someone had moved top soil in the truck.

Sara V. on

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RALPH B. on

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Nothing to improve. Good equipment, and clean too. Friendly, knowledgeable and efficient service. I will recommend this location.

Vincent C. on

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BLAKE B. on

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RAY M. on

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Jean-Claude M. on

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Vince C. on

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I can make no comment about improvements as our experience was as close to perfect as one can get.

Clayton A. on

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RYAN M. on

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Be better about following up on your facts

Stephan S. on

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Really professionnal custumer service.

Steve D. on

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Helped me when the trailer I rented was too large for the distance I had to travel. Great service and very nice people.

JOHN W. on

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Jackson Motors & Marine Brockville went above and beyond to ensure our experience with U-Haul went smoothly and pleasurably. We would not hesitate to use their services again.

Evangelos B. on

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BRUCE W. on

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I should have been told when I booked that pick-up wasn't available in Madoc on Saturday because they weren't open. Other than that - the Brockville people were fantastic.

ROSEMARY S. on

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Jaafar J. on

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BOB B. on

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Lyndon L. on

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KEVIN F. on

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wendy m. on

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Michele R. on

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Fabulous service.

Hanna M. on

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The only reason I am giving a 2 is because of the customer service representatives. The app DOES NOT WORK! Half the time the Express check in doesnt even work on chrome. I shouldn't have to call everytime I check in or check out a truck. If that is the case the locations should be open 24 hours to accommodate for the bullshit online check in.

Michael H. on

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Michele R. on

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Jackson Motors and Marine provide consistently exceptional service for UHaul rentals. I would highly recommend these people to anyone.

Heather M. on

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My experience was excellent, the process was very easy.

Alana J. on

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JULIA M. on

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Terry S. on

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MICHAEL S. on

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DAVID T. on

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Greg D. on

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Bill B. on

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Customer service was super

Brett B. on

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Edward h. on

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TERRI K. on

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Dan P. on

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sylvia a. on

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the only issue I had with the truck was the steering wheel was sticky (as if someone had eaten a sticky bun and the sugar was all over the wheel) but that was an easy clean on my part. otherwise, everything was excellent in regards to the truck. The pick up site had the truck ready to go, engine started and all. Perhaps a once over as to show me important things on the truck would have been helpful. (it took me a few minutes to find the windshield wipes and to figure out what the TOW red light was for. but I figured it all out in the end

JOHN D. on

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BRUCE H. on

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Pete D. on

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Greeted by a beautiful friendly dog :0) Service was quick and professional.

GORD C. on

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Paul J. on

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From my experience I would say: just keep up the great service.

PAUL M. on

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Pleasant & professional people.

Michele R. on

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These people are great! It is our pleasure to rent from them.

Larry H. on

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The address on google maps was incorrect, it caused some confusion as it took us to the wrong place initially. Other than that the service was excellent.

Dale H. on

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David L. on

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I was charged extra for gas even though I returned the truck with the exact same amount as what I started with. I even took a picture of the gas situation before I left loaded to the website and returned it with the same amount and still was charged $40. My expiriance was brutal with uhaul. I would like my money back for the gas.

Molly R. on

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jackson motors ppl were very friendly, helpful i would go back again wendy was just super service and barry was helpful with making sure everything was go to go thanks guys

Dana T. on

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PETER M. on

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JOHN D. on

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Brian D. on

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Easy and quick drop off. Thanks.

HUGH P. on

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MIKE M. on

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Paul J. on

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Everything is fine as is. The pickup area is open and spacious so no problems parking the trucks.The people at this location are friendly and efficient.

Donald B. on

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nice clean location friendly staff look forward to rentin a trailer from these people for light jobs

DAVID R. on

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Husband and white team were amazing and sweet as pie. Night and day in comparison to what we dealt with trying to rent this car hauler. Our experience started on Saturday, February 9 and ended at you Ottawa location with the arrogant staff member on the lot. The location in Brockville was very cordial and so kind. Definitely would deal with you Brockville location in the future.

MICHAEL S. on

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Daniel C. on

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Wendy and Barry were very friendly and helpful. Everything was ready upon arrival. It was a pleasure doing business with them.

Larry H. on

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Malcolm R. on

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Paul M. on

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BRANDII P. on

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Rob D. on

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One tail light was out. One of the safety chains had a broken hook.

JOAN G. on

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Jaafar J. on

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be cheaper

DIANNE K. on

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ZENA M. on

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JAMIE L. on

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Large easy to maneuver parking locations, I used the self checkin which was very simple and user friendly.

Curtis F. on

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JAN W. on

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MURRAY R. on

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Staff was excellent to deal with and very accommodating. I have rented from there before with no problems at all. I think this may have been a one off - but the inside of the enclosed trailer was dirty, muddy and wet when I picked it up. Meaning I had to clean the inside myself before I could load household goods in it for transporting them. It would have been fine if I wasnt loading in mattresses etc that can't get dirty or wet.

DENNIS R. on

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Everything was easy and quick. Great. Friendly service

John W. on

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Great friendly staff. Trailer was perfect. No issues. Easy drop off and pick up. The only thing I would suggest is an earlier opening time.

Beau G. on

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DEBORAH T. on

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Marc H. on

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debbie t. on

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It appeared that this location had newer vehicles and were helpful with the concerns voiced for the vehicle that I had returned from the London office.

Christina S. on

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Out of the way location and parking lot is in poor condition and dark

RONALD S. on

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The inside was very dirty, also beer smell in there where we had to put my stuff, wasn't a good move,You should check the inside before you rent them out .

Robert J. on

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bruce h. on

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the truck was not swept out which indicates it was not inspected upon return. I had originally booked to pick up in spencerville which is 2 km from home and had to make arrangement the night before not only to get off work early but to get a ride half hour away from home because location is only open til 5.. Also you should have the brakes checked.

DOUG G. on

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Very helpful

tom f. on

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Staff friendly and efficient as the return only took a few minutes.

Aleksandr D. on

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it was a nice experience, people are very helpful. Thanks!

Adelle T. on

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jim m. on

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Everything was fine. We are quite happy.

Johanne L. on

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The back of the truck should of been should of been swept out it was very dirty from the last people that rented the truck \

Roger W. on

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Owners / Operators are very welcoming and friendly. Equipment is always clean and ready to go. On this occasion I received a brand new van, nicely equipped. It was great. Thanks.

Michele R. on

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Jackson Motors are amazing!!

Michael S. on

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Michele R. on

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This location is wonderful!

Boyd B. on

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JAMES O. on

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