More of a complaint of the whole reservation process. Initially reserved a 15' truck from the provo bulldog location. Two days prior, received a call from a uhaul representative who let us know that there were no trucks available at that location so we were reassigned to a location in orem. On the day of pickup at 6:00am, we went to pick up the truck from the new location, but during the check in process, we were forced to call a representative who then told us that there was no truck available at that location either. Upon forcing us to call yet another representative, we were forced to back track and drive 40 minutes away to another location where we picked up a truck that did not have our reserved blankets or dolly, and had the check engine light on. Overall, the process was incredibly frustrating and it felt like there was a lack of transparency with each location and representative that we talked to.
Benjamin I
Customer Reviews for Jacob Barlow
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy pickup. Great location for me! Couldn’t have gone any better. Thanks team!
Sean SThey are the best service in the state of Utah
Javier MBetter instructions on the equipment. I had to figure out how to drop the fender well to load the car. No directions whatsoever!
Brent TNothing to improve.
CARLIE CCheckout through the Uhaul app did not work, but the location helped us, despite being closed. We appreciate them. Fix the app!
Paul BCourteous service, app was easy to use, clean equipment. Will use this location again!
Bruce PNot charging $120 when it’s listed at $35. I’ve used a U-Haul for this same distance and it was $45. App did not work and they had typos in instructions, I’ll never recommend this location.
Sydney PThe pickup process was bizarre. Aside from the process being weird, I never received a printed contract that showed the gas levels when I picked up the truck. I took an image of it and when finished, filled the truck back to that level before returning it. I was then charged almost $30 for gas. I’m convinced this location had not accurately updated the gas levels after the last user. I paid for someone else’s gas.
Mckay LWhen speaking to whomever, they gave us no guidance as to where to drop off the trailer & uhaul as well as to were the key drop off box was located. By the time we figured out the trailer was meant to be dropped off on the other side of the building, we didnt bother relocating it because we weren't told where to put everything.
CANDICE GThe app could be a little easier to use, but it was nice to have an app to use and not have to wait for business hours.
Conrad GThe windshield was very dirty and the fuel tube at the top was bent so the hose wouldn't go down in which made fueling extremely difficult.
STEVEN PThe drop box writing seemed to indicate that I needed to process the return with the app. I hadn't used the app, and so I had to track down the owner to do the return. Made the return process a little less smooth.
Stephen TThey didn't seem to know about my pickup. They did take action to make it right (good). In doing so, they changed my drop off location (not good). That was a huge pain that cost me hours at the end of a long day and overage charges.
Gabriel GI had signed up to pick up at the counter. But, the guy wasn't there to help us. We did find a way to get him on the phone to help walk us newbies through the online check-in.
McKay PThe truck had transmission problems, was unbalanced it had a broke glass it was dirty and it has a engine and tools light on. And there wasn’t a office to do the paperwork it was outside with no delicacy
Katherine HI reserved a truck 3 weeks in advance in Provo. I was notified that I needed to pick up the truck in Mapleton. This was a 30 minute drive and there are 7 U-Haul locations that were located closer to my location. I’m not sure why a truck was not available at a closer location but I think that is terrible customer service. I relate this to the U-Haul company and not to this pick up location.
Ty E